UI missing/incorrect labeling of buttons

19

I received Warhammer 40,000: Inquisitor - Martyr Complete Collection for my birthday yesterday. I installed it and started up the game. I was met with buttons and UI with the coding of the buttons and UI instead of the actual labeling. I exited the game and performed a Steam file verification. After which I started the game again and then was met with no UI/Button labels at all. 

 

I then scoured the community posts for fixes. I found the main pinned post on the Hub which I followed the first recommendation 

Missing text and fonts (Especially with localizations)

  • Exit the game
  • Delete everything from Users\$USERNAME$\Documents\NeocoreGames\Warhammer Martyr\fonts\
  • Start the game

I did this twice before going on to the next 

"Your UI files are corrupted!"

  • Open regedit (win+r -> regedit), then navigate to HKEY_CURRENT_USER\Software\NeoCore Games\Warhammer Martyr\ and delete everything there
  • Reinstall the game

I am now on the second time of doing this. 

I performed a DxDiag if you need that I can provide a link for that.


This post was edited 5 years 35 days ago by Grimstout
Store Page
Share
19 comments
UI missing/incorrect labeling of buttons
Your Thoughts? Please login to place your opinion. Not a member yet? Register here and now!
4 years 38 days ago
Marcopolocs
I'm not sure if this info is relevant but i bought in July i think the full pack bundle with main game, expansions and dlc's, yet this problem appeared recently this week since i didn't touch the game for a at least 2 months prob.
4 years 38 days ago
Marcopolocs
the only changes i made was an windows update latest one for win 10 pro 64x and latest nvidia driver


My rig : i7 8700 ,  RTX 2080 , 32 GB ram 2666 mhz.

can i provide you with any other info ? i don't know what else to try, deleting registry and neocoregames folder mydocuments didn't do anything, neither the re-install of the game and expansion.

4 years 39 days ago
AlexGabriel
Did you have any system-specific changes recently? Something related to your GPU or your other drivers?
4 years 40 days ago
i'm not sure i haven't played the game for a while but until the October update i never seen this missing UI text issue.
4 years 40 days ago
Marcopolocs
I am experiencing the same issue.... and i also tried those steps nothing seems to work, game is literally unplayable every tab is blank
4 years 60 days ago
Grimstout
Our investigations led nowhere at the time even after checking the data you sent us. Unfortunately we are still in the dark with this issue.
4 years 63 days ago
Marcopolocs
Have you found a fix or workaround yet?
4 years 249 days ago
BYCROM

On PC, Prophecy is not just an expansion but a standalone too. Therefore if one launches Martyr, he finds the old cover while running Prophecy will show the new cover.

4 years 250 days ago

Seeing the screenshot makes me recall  that the old character selection screen was so much better than the prophecy one. Is there a way to get it back or at least having an option to select it? Wait the screenshot reads prophecy as well? Why at least on PS4 is the main screen different (and underwhelming to say so).

This comment was edited 4 years 250 days ago by BYCROM
4 years 251 days ago
Grimstout
The issue got stuck in the middle as we could not figure out the source of the problem. On the other hand the verbose log will get checked and I will reply within a few days here, if anything will be found.
4 years 255 days ago

I finally got a error log which I never got before. So, progress on my end.

[code]

[color=red]

File verbosity level: 0
date       time         ( uptime  ) [ thread name/id ]                   file:line     v|
2020-04-13 20:44:56.833 (   0.072s) [            6F98]             loguru.hpp:1912     0| Logging to 'C:\Users\Grimstout\Documents\NeocoreGames\Warhammer Martyr\log.txt', mode: 'a', verbosity: 0
2020-04-13 20:44:56.833 (   0.072s) [            6F98]      CrashReporter.cpp:156      0| Crash reporter initialized. Build version: 2.2.2
2020-04-13 20:44:56.866 (   0.104s) [COMM            ]      SparksManager.cpp:87       0| CSparksManager::Init
2020-04-13 20:44:56.869 (   0.107s) [COMM            ]      SparksManager.cpp:104      0| CSparksManager::Connect
2020-04-13 20:44:56.869 (   0.107s) [COMM            ]      SparksManager.cpp:123      0| CSparksManager::Connect - Initializing GS
2020-04-13 20:44:56.919 (   0.158s) [COMM            ]      SparksManager.cpp:282      0| Initialized
2020-04-13 20:44:56.919 (   0.158s) [COMM            ]      SparksManager.cpp:179      0| CSparksManager::Connect - Done
2020-04-13 20:44:57.134 (   0.373s) [            6F98]      CrashReporter.cpp:129      0| Vectored Exception occured: Runtime error
2020-04-13 20:44:57.148 (   0.386s) [            6F98]        Device_DX11.cpp:567      0| Device data: Radeon RX Vega, DedicatedVideoMemory: 8120 MB, DedicatedSystemMemory: 0 MB, SharedSystemMemory: 16352 MB
2020-04-13 20:44:57.366 (   0.604s) [GL              ]    HelperFunctions.cpp:735      0| calculating checksum
2020-04-13 20:44:59.006 (   2.244s) [GL              ]    HelperFunctions.cpp:787      0| checksum calculation done in 1639 ms
2020-04-13 20:45:07.159 (  10.397s) [COMM            ]      SparksManager.cpp:282      0| Received websocket error: recv or SSL_read failed
2020-04-13 20:45:07.159 (  10.397s) [COMM            ]      SparksManager.cpp:282      0| Got websocket error. Please make sure, that you've setup you credentials.
2020-04-13 20:45:07.159 (  10.397s) [COMM            ]      SparksManager.cpp:282      0| Connection stopped, deleting it
2020-04-13 20:45:07.161 (  10.399s) [GL              ]         GLMenuCore.cpp:82       0| Loading menu
2020-04-13 20:45:07.161 (  10.399s) [GL              ]         GLMenuCore.cpp:83       0| Using mouse+keyboard
2020-04-13 20:45:09.177 (  12.415s) [COMM            ]      SparksManager.cpp:282      0| Create new connection
2020-04-13 20:45:09.573 (  12.811s) [GL              ]         GLMenuCore.cpp:498      0| Menu loaded
2020-04-13 20:45:09.577 (  12.815s) [COMM            ]      SparksManager.cpp:235      0| AutoLogin
2020-04-13 20:45:09.579 (  12.817s) [NET             ] CommunityFramework.cpp:421      0| AutoLogin - GetCredentials
2020-04-13 20:45:09.827 (  13.065s) [COMM            ]      SparksManager.cpp:282      0| WebSocket callback: {"@class": ".AuthenticatedConnectResponse","connectUrl": "wss://gsp-auw003-se12.gamesparks.net/ws/gameClient/p306503huoga","requestId": "0"}
2020-04-13 20:45:09.827 (  13.065s) [COMM            ]      SparksManager.cpp:282      0| Received new connection url from gamesparks backend. Establishing new connection now.
2020-04-13 20:45:09.827 (  13.065s) [COMM            ]      SparksManager.cpp:282      0| Create new connection
2020-04-13 20:45:09.827 (  13.066s) [COMM            ]      SparksManager.cpp:282      0| Handle authentication connect response with immediate handshake
2020-04-13 20:45:09.829 (  13.067s) [COMM            ]      SparksManager.cpp:282      0| Connection stopped, deleting it
2020-04-13 20:45:09.829 (  13.067s) [COMM            ]      SparksManager.cpp:282      0| WebSocket closed
2020-04-13 20:45:09.913 (  13.151s) [NET             ] CommunityFramework.cpp:439      0| AutoLogin - GetCredentials - AuthResponse
2020-04-13 20:45:10.510 (  13.748s) [COMM            ]      SparksManager.cpp:282      0| WebSocket callback: {"@class":".AuthenticatedConnectResponse","nonce":"bf57b5de-a70e-44e9-b240-fa6a78436b0f","requestId":"0"}
2020-04-13 20:45:10.510 (  13.748s) [COMM            ]      SparksManager.cpp:282      0| Handle authentication connect response with immediate handshake
2020-04-13 20:45:10.515 (  13.753s) [COMM            ]      SparksManager.cpp:282      0| Send immediate request: {
"@class":".AuthenticatedConnectRequest",
"hmac":"zsVgt1Fh7AHNh5W8EpjXFKhcQyDLTdWmNW79EBb9dJg=",
"os":"W8",
"platform":"W8",
"deviceId":"2b7847fc-a45b-4b2e-8c37-9aa164a74fd6",
"deviceStats":{
"cpu.cores":"16",
"cpu.vendor":"AMD Ryzen 7 2700X Eight-Core Processor         ",
"manufacturer":"Microsoft",
"memory":"32704 MB",
"model":"PC",
"os.name":"Windows",
"os.version":"10.0.18362.329",
"os.version.major":"10",
"os.version.major.minor":"10.0",
"resolution":"1920x1080",
"gssdk":"1.1.24.0"
}
}
2020-04-13 20:45:10.515 (  13.753s) [COMM            ]      SparksManager.cpp:282      0| Handshake request sent
2020-04-13 20:45:10.627 (  13.865s) [COMM            ]      SparksManager.cpp:282      0| WebSocket callback: {"@class":".AuthenticatedConnectResponse","requestId":"0","sessionId":"bf57b5de-a70e-44e9-b240-fa6a78436b0f"}
2020-04-13 20:45:10.627 (  13.865s) [COMM            ]      SparksManager.cpp:282      0| Handle authentication connect response with immediate handshake
2020-04-13 20:45:10.628 (  13.866s) [COMM            ]      SparksManager.cpp:415      0| OnGameSparksAvailable true
2020-04-13 20:45:10.628 (  13.866s) [COMM            ]      SparksManager.cpp:860      0| LoginWithSteam
2020-04-13 20:45:10.628 (  13.866s) [COMM            ]      SparksManager.cpp:282      0| Send immediate request: {
"@class":".SteamConnectRequest",
"doNotLinkToCurrentPlayer":true,
"switchIfPossible":false,
"syncDisplayName":false,
"sessionTicket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
"segments":{
"game_type":"base_game"
},
"scriptData":{
"checksum":"4752BDCE",
"version":"2.2.2",
"dlc":{
"steam":[938400, 939050, 939051, 945830, 945831, 945832, 995650, 995651, 995652, 995653, 995654, 995670, 1028890, 1028891, 1028892, 1028893, 1028894, 1028895]
}
},
"requestId":"1586825110_0"
}
2020-04-13 20:45:11.010 (  14.249s) [COMM            ]      SparksManager.cpp:282      0| WebSocket callback: {"@class":".AuthenticationResponse","authToken":"a4f1c799-3338-4023-b01d-5968644b3e09","displayName":"Grimstout","newPlayer":false,"requestId":"1586825110_0","scriptData":{"useAccountName":true,"dlcList":[{"name":"DLC_S03_HeraldCherub","fateCost":800,"vgoodId":"DLC_S03_HeraldCherub","released":{"steam":true,"xbox":false,"SIEE":false,"SIEA":false,"SIEJ":false},"steamAppId":"1028895"},{"name":"DLC_S03_DesperateCrusade","fateCost":1200,"vgoodId":"DLC_S03_DesperateCrusade","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":"1028894"},{"name":"DLC_S03_ReverenceEmote","fateCost":800,"vgoodId":"DLC_S03_ReverenceEmote","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":"1028893"},{"name":"DLC_S03_HollowBliss","fateCost":1200,"vgoodId":"DLC_S03_HollowBliss","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":"1028892"},{"name":"DLC_S03_SealOfInquisition","fateCost":800,"vgoodId":"DLC_S03_SealOfInquisition","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":"1028891"},{"name":"DLC_S03_MaelstromOfCarnage","fateCost":1200,"vgoodId":"DLC_S03_MaelstromOfCarnage","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":"1028890"},{"name":"DLC_S02_ForgottenArsenal","fateCost":1200,"vgoodId":"DLC_S02_ForgottenArsenal","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":"995670"},{"name":"DLC_S02_DiscordantChoir","fateCost":1200,"vgoodId":"DLC_S02_DiscordantChoir","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":"995654"},{"name":"DLC_S02_ServoCommissarSkull","fateCost":800,"vgoodId":"DLC_S02_ServoCommissarSkull","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":"995653"},{"name":"DLC_S02_GrimPenance","fateCost":1200,"vgoodId":"DLC_S02_GrimPenance","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":"995652"},{"name":"DLC_Xmas_Grieving_Cherub","fateCost":0,"vgoodId":"DLC_Xmas_Grieving_Cherub","released":{"steam":true,"xbox":false,"SIEE":false,"SIEA":false,"SIEJ":false},"steamAppId":"998500"},{"name":"DLC_S02_CorrosiveFootprints","fateCost":800,"vgoodId":"DLC_S02_CorrosiveFootprints","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":"995651"},{"name":"DLC_S02_OccultSiege","fateCost":1200,"vgoodId":"DLC_S02_OccultSiege","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":"995650"},{"name":"DLC_S01_FaithUndone","fateCost":1200,"vgoodId":"DLC_S01_FaithUndone","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":"945831"},{"name":"DLC_S01_MonotaskServoskull","fateCost":800,"vgoodId":"DLC_S01_MonotaskServoskull","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":"945832"},{"name":"DLC_S01_CityOfSuffering","fateCost":1200,"vgoodId":"DLC_S01_CityOfSuffering","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":"945830"},{"name":"DLC_S01_PoisonedSouls","fateCost":1200,"vgoodId":"DLC_S01_PoisonedSouls","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":"939051"},{"name":"DLC_S01_HeresyEmote","fateCost":800,"vgoodId":"DLC_S01_HeresyEmote","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":"939050"},{"name":"DLC_S01_MindPlague","fateCost":1200,"vgoodId":"DLC_S01_MindPlague","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":"938400"},{"name":"Footprint_Arctic","fateCost":null,"vgoodId":"Footprint_Arctic","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":null},{"name":"Emote_Damn","fateCost":null,"vgoodId":"dlcPreorderEmotes","released":{"steam":true,"xbox":false,"SIEE":false,"SIEA":false,"SIEJ":false},"steamAppId":"878700"},{"name":"Emote_King","fateCost":null,"vgoodId":"dlcPreorderEmotes","released":{"steam":true,"xbox":false,"SIEE":false,"SIEA":false,"SIEJ":false},"steamAppId":"878700"},{"name":"Emote_Kill","fateCost":null,"vgoodId":"dlcPreorderEmotes","released":{"steam":true,"xbox":false,"SIEE":false,"SIEA":false,"SIEJ":false},"steamAppId":"878700"},{"name":"Emote_Salute","fateCost":null,"vgoodId":"Emote_Salute","released":{"steam":true,"xbox":false,"SIEE":false,"SIEA":false,"SIEJ":false},"steamAppId":null},{"name":"Emote_Skull","fateCost":null,"vgoodId":"dlcDeluxe","released":{"steam":false,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":null},{"name":"Decor_Statue","fateCost":null,"vgoodId":"dlcDeluxe","released":{"steam":false,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":null},{"name":"Decor_Voltaic_Brazier","fateCost":null,"vgoodId":"Decor_Voltaic_Brazier","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":null},{"name":"Pet_Servoskull","fateCost":null,"vgoodId":"dlcPreorder","released":{"steam":false,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":null},{"name":"Pet_Founding_Servoskull","fateCost":null,"vgoodId":"dlcFoundingServoskull","released":{"steam":true,"xbox":false,"SIEE":false,"SIEA":false,"SIEJ":false},"steamAppId":"808110"},{"name":"Pet_Founding_Beacon","fateCost":null,"vgoodId":"dlcFoundingBeacon","released":{"steam":true,"xbox":false,"SIEE":false,"SIEA":false,"SIEJ":false},"steamAppId":"808140"},{"name":"Pet_Founding_Cherub","fateCost":null,"vgoodId":"dlcFoundingCherub","released":{"steam":true,"xbox":false,"SIEE":false,"SIEA":false,"SIEJ":false},"steamAppId":"808150"},{"name":"giftCherub","fateCost":null,"vgoodId":"giftCherub","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":null},{"name":"skullmask","fateCost":null,"vgoodId":"skullmask","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":null},{"name":"darkeldarmask","fateCost":null,"vgoodId":"darkeldarmask","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":null},{"name":"tacticalhelmet","fateCost":null,"vgoodId":"tacticalhelmet","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":null},{"name":"medkitperserverine","fateCost":null,"vgoodId":"medkitperserverine","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":null},{"name":"medkitinterfedene","fateCost":null,"vgoodId":"medkitinterfedene","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":null},{"name":"tarotinsanity","fateCost":null,"vgoodId":"tarotinsanity","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":null},{"name":"tarotmartyrdom","fateCost":null,"vgoodId":"tarotmartyrdom","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":null},{"name":"Charybdis","fateCost":null,"vgoodId":"dlcPreorder","released":{"steam":true,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":null},{"name":"Footprint_Burning_Skull","fateCost":null,"vgoodId":"dlcDeluxe","released":{"steam":false,"xbox":true,"SIEE":true,"SIEA":true,"SIEJ":true},"steamAppId":null}],"weeklyBonus":{"current":{"week":98,"name":"void","effects":{"voidCrusadeBonusLives":3,"voidCrusadeDiscount":1},"icon":"UI\\Perks\\Mind_RiftOn.dds"},"next":{"week":99,"name":"villain","effects":{"villainBonusChance":1},"icon":"UI\\Perks\\Exalted_by_MurderOn.dds"}},"worldevent":{"running":false},"version":"2.2.2","accountData":{"_id":{ "$oid" : "5dd6378c1ef77004f7087c75"},"gold":5000,"level":1,"xp":0,"premium":50,"glory":0,"tutorials":[],"craftingSlots":[],"maxCraftingSlots":1,"craftingQueue":[],"maxCraftingQueue":3,"craftMaterials":{},"blueprints":{},"completedMissions":0,"region":"Alpha","storyData":["new_mercy_mission_available","mercy_quest1_available"],"playerId":"5dd6378c1ef77004f7087c68","name":"Grimstout","onlineTime":40.45376666666666,"neocoreAccount":{"email":"[email protected]","nahash":"qCOaSe7Z4HYWhZRPqxuHiMpzQOVzAMgh13UW4jfM","verified":true,"platform_identifier":"76561198145047973","game_linked":true,"platform_linked":true,"method":"existingLink","linkTime":1574354786856},"linkReward":false,"heroicDeeds":{"heroicDeeds":[],"heroicDeedProgress":[]}},"segments":{"game_type":"base_game"},"checksum":"4752BDCE","season":3.0,"currentWeek":98.0,"dlc":{"steam":[938400,939050,939051,945830,945831,945832,995650,995651,995652,995653,995654,995670,1028890,1028891,1028892,1028893,1028894,1028895]},"serverTime":"2020-04-14T00:45:12.184Z","useAccountLinking":false,"useRegionalChat":true,"config":{"openWorldState":{"solarSystems":[{"system":"SubSector1_Solar1","protectorId":"5beb5fad2ede1804f346fba2","protectorName":"Kamarazow"},{"system":"SubSector1_Solar3","protectorId":"5b067ca2aa6c6105180472ab","protectorName":"Vein Vagarh"},{"system":"SubSector1_Solar4","protectorId":"5b04ff952f253c04fbbbb51c","protectorName":"Temperator"},{"system":"SubSector1_Solar6","protectorId":"5c5ba88f67a7094d273a1ea0","protectorName":"Rokwane"},{"system":"SubSector1_Solar2","protectorId":"5b387a9c075e2804fbe9d78c","protectorName":"bobjawaka"},{"system":"SubSector1_Solar5","protectorId":"5c5ba88f67a7094d273a1ea0","protectorName":"Rokwane"},{"system":"SubSector2_Solar1","protectorId":"5c58bf68beadfe05024335b5","protectorName":"CougarLion"},{"system":"SubSector2_Solar2","protectorId":"5c5ba88f67a7094d273a1ea0","protectorName":"Rokwane"},{"system":"SubSector2_Solar4","protectorId":"5c5ba88f67a7094d273a1ea0","protectorName":"Rokwane"},{"system":"SubSector2_Solar5","protectorId":"5c5ba88f67a7094d273a1ea0","protectorName":"Rokwane"},{"system":"SubSector2_Solar3","protectorId":"5c58bf68beadfe05024335b5","protectorName":"CougarLion"},{"system":"SubSector3_Solar4","protectorId":"5b0977c88cd4a30516f06033","protectorName":"Terrorball"},{"system":"SubSector3_Solar3","protectorId":"5b0977c88cd4a30516f06033","protectorName":"Terrorball"},{"system":"SubSector3_Solar2","protectorId":"5b0977c88cd4a30516f06033","protectorName":"Terrorball"},{"system":"SubSector3_Solar1","protectorId":"5b0977c88cd4a30516f06033","protectorName":"Terrorball"},{"system":"SubSector4_Solar4","protectorId":"5b0977c88cd4a30516f06033","protectorName":"Terrorball"},{"system":"SubSector4_Solar1","protectorId":"5b0977c88cd4a30516f06033","protectorName":"Terrorball"},{"system":"SubSector4_Solar2","protectorId":"5b0977c88cd4a30516f06033","protectorName":"Terrorball"},{"system":"SubSector4_Solar5","protectorId":"5c5ba88f67a7094d273a1ea0","protectorName":"Rokwane"},{"system":"SubSector4_Solar3","protectorId":"5c5ba88f67a7094d273a1ea0","protectorName":"Rokwane"}]}},"unreadMails":0.0,"virtualGoods":{"DLC_S01_MindPlague":1,"DLC_S01_HeresyEmote":1,"DLC_S01_PoisonedSouls":1,"DLC_S01_CityOfSuffering":1,"DLC_S01_FaithUndone":1,"DLC_S01_MonotaskServoskull":1,"DLC_S02_OccultSiege":1,"DLC_S02_CorrosiveFootprints":1,"DLC_S02_GrimPenance":1,"DLC_S02_ServoCommissarSkull":1,"DLC_S02_DiscordantChoir":1,"DLC_S02_ForgottenArsenal":1,"DLC_S03_MaelstromOfCarnage":1,"DLC_S03_SealOfInquisition":1,"DLC_S03_HollowBliss":1,"DLC_S03_ReverenceEmote":1,"DLC_S03_DesperateCrusade":1,"DLC_S03_HeraldCherub":1}},"userId":"5dd6378c1ef77004f7087c68"}
2020-04-13 20:45:11.011 (  14.249s) [COMM            ]      SparksManager.cpp:282      0| Received auth token
2020-04-13 20:45:11.013 (  14.252s) [COMM            ]      SparksManager.cpp:282      0| New UserId init persistent queue
2020-04-13 20:45:11.026 (  14.265s) [GL              ]  Options.Warhammer.cpp:2468     0| LanguageKey: eng
2020-04-13 20:45:11.044 (  14.282s) [COMM            ]      SparksManager.cpp:282      0| Send immediate request: {
"@class":".LogEventRequest",
"eventKey":"listCharacters",
"requestId":"1586825111_1"
}
2020-04-13 20:45:11.044 (  14.283s) [COMM            ]      SparksManager.cpp:282      0| Send immediate request: {
"@class":".LogEventRequest",
"eventKey":"getAnnouncement",
"data":{
"language":""
},
"requestId":"1586825111_2"
}
2020-04-13 20:45:11.044 (  14.283s) [COMM            ]      SparksManager.cpp:282      0| Send immediate request: {
"@class":".LogEventRequest",
"eventKey":"getFriendList",
"data":{
},
"requestId":"1586825111_3"
}
2020-04-13 20:45:11.143 (  14.382s) [COMM            ]      SparksManager.cpp:282      0| WebSocket callback: {"@class":".LogEventResponse","requestId":"1586825111_1","scriptData":{"characters":[],"worldevent":{"running":false}}}
2020-04-13 20:45:11.160 (  14.398s) [COMM            ]      SparksManager.cpp:282      0| WebSocket callback: {"@class":".LogEventResponse","requestId":"1586825111_2","scriptData":{"announcements":[],"dlcs":[]}}
2020-04-13 20:45:11.177 (  14.415s) [COMM            ]      SparksManager.cpp:282      0| WebSocket callback: {"@class":".LogEventResponse","requestId":"1586825111_3","scriptData":{"friends":[],"requests":[]}}
2020-04-13 20:45:42.976 (  46.214s) [COMM            ]      SparksManager.cpp:282      0| Send immediate request: {
"@class":".LogEventRequest",
"eventKey":"logOut",
"requestId":"1586825142_4"
}
2020-04-13 20:45:43.070 (  46.308s) [COMM            ]      SparksManager.cpp:282      0| WebSocket callback: {"@class":".LogEventResponse","requestId":"1586825142_4"}
2020-04-13 20:45:43.070 (  46.309s) [COMM            ]      SparksManager.cpp:391      0| OnGameSparksAvailable false
2020-04-13 20:45:43.071 (  46.309s) [COMM            ]      SparksManager.cpp:282      0| Create new connection
2020-04-13 20:45:43.071 (  46.310s) [COMM            ]      SparksManager.cpp:282      0| Connection stopped, deleting it
2020-04-13 20:45:43.071 (  46.310s) [COMM            ]      SparksManager.cpp:282      0| WebSocket closed
2020-04-13 20:45:43.071 (  46.310s) [COMM            ]      SparksManager.cpp:255      0| CSparksManager::ClearConnection
2020-04-13 20:45:43.071 (  46.310s) [COMM            ]      SparksManager.cpp:282      0| Starting connection terminate
2020-04-13 20:45:43.071 (  46.310s) [COMM            ]      SparksManager.cpp:282      0| WebSocket closed
2020-04-13 20:45:43.078 (  46.316s) [GL              ]      GameToBackend.cpp:2430  WARN| LogInFailed
2020-04-13 20:45:43.157 (  46.395s) [COMM            ]      SparksManager.cpp:282      0| Connection terminated

[/color]

[/code]


This comment was edited 4 years 255 days ago by Grimstout
4 years 256 days ago

Okay, so I have tried to again to install the game to play thinking that maybe you just forgot to tell me you fixed this bug. Bug is still rampant as it ever was. 

Again I have done the following after encountering this bug again. 

Missing text and fonts (Especially with localisations)

  • Exit the game
  • Delete everything from Users\$USERNAME$\Documents\NeocoreGames\Warhammer Martyr\fonts\
  • Start the game

I did this twice before going on to the next 

"Your UI files are corrupted!"

  • Open regedit (win+r -> regedit), then navigate to HKEY_CURRENT_USER\Software\NeoCore Games\Warhammer Martyr\ and delete everything there
  • Reinstall the game


I am a very patient man when it comes to people who are trying to fix something, but you guys have not responded to me or even reached out to me via email. I would like to have an update on where you are on fixing this bug, please.

4 years 353 days ago
I tried again today to install the game and nothing has changed. Still having the exact same issue with the exact same steps.
5 years 17 days ago
Marcopolocs
Just seeing where things are with figuring this out?


5 years 33 days ago
Marcopolocs
No worries. I want to confirm I did retry when you asked me. I was pointing out I got the same results. I even went as far as doing everything over again today 22 November 2019 2000EST


5 years 33 days ago

You are right, I overlooked this part of your report. 

I will discuss the matter with our developers, what could help to resolve the problem. We would like to ask your kind patience. I will get back to you here within a few days at most.

This comment was edited 5 years 33 days ago by Marcopolocs
5 years 34 days ago
Marcopolocs
Did that and if you go back to original post at the top the inserted picture to the right is what I get.
5 years 34 days ago
Marcopolocs

You want me to do the exact thing I did in my posting again?


"I then scoured the community posts for fixes. I found the main pinned post on the Hub which I followed the first recommendation 

Missing text and fonts (Especially with localizations)

  • Exit the game
  • Delete everything from Users\$USERNAME$\Documents\NeocoreGames\Warhammer Martyr\fonts\
  • Start the game

I did this twice before going on to the next"

5 years 34 days ago

Please locate the Neocoregames folder in your Documents, there the Fonts folder. Please delete it entirely, then run the game and check if the issue is still present.