Season pass bug on PS4

33

Just bought the Imperium Edition on Ps4 HK store, but nearly all the DLCs  show that I still need to pay for them. Also I can't find the exclusive PS4 theme. Please fix it soon ! 

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Season pass bug on PS4
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4 years 196 days ago
This comment was deleted 4 years 196 days ago by Marcopolocs
4 years 196 days ago
+1
Marcopolocs

I just wrote an email to the address you gave me. Thank you and hope it will be solved. I will include the email for your reference below as well :)


Dear Neocoregames.

 

I have raised an issue in your community hub (https://neocoregames.com/en/community/hub/season-pass-bug-on-ps4)

and your staff member (Godlike) has advised me that I write about the issue to this email address.

 

I purchased WARHAMMER 40K INQUISITOR MARTYR - IMPERIUM EDITION.

 

Strangly I CANNOT access to any of the DLC content that was listed in the website for IMPERIUM EDITION (not even pets are available). 

 

My Playstation ID : franciscohelibi

Mine is a PSN Asia account. And of course the purchase was via PSN Asian store.

 

I have tried everything I can find on youtube(restoring licenses, uninstalling and reinstalling the game, deleting my saved file and doing it again etc), but nothing is working.

 

Please look at the 4 attached photos in this email.

"Proof of Purchase" and "Proof of Purchase2" photos shows that I have purchased the correct IMPERIUM EDITION.

 

"DLC not working" photo shows that all the priorty assignments are shown as "Not available" and also says "Needed DLC : Occult Seige"

"DLC not working2" photo shows that the pet Cherub shows "Purchase" instead of "Select".

Once I click on any of those, the game will redirect me to the Playstation store but then the messege "This content cannot be selected at this time." shows and I have no choice but to select "OK" then I will return back to the game.

 

I love this game(owned the STANDARD VERSION before and deleted it - because I bought the IMPERIUM EDITION).

 

I hope you guys can find me a solution for this otherwise there was really no point for me to buy this IMPERIUM EDITION(which non of the DLC is working and is same as Standard edition) as I already have the STANDARD EDITION.

 

 

Best regards,

 

Lee

4 years 196 days ago
+1
Marcopolocs
Thank you I will send an email with my PSN account ID and screenshots (my proof of purchase for Imperium Edition + screens that says "Not available" for the DLC contents that supposed to be included)
4 years 197 days ago
hulkbin

Could you please send an email to [email protected] and provide screenshots about what do you see when you check the DLCs? Also please provide us your PSN.

4 years 198 days ago
Marcopolocs
Hello.

I did my update from PS4 but I still cannot seem to access any DLC contents for my Imperium Edition.

I did everything I could (I restored my licenses, updated everything etc).


May I know is there any solution to this?

4 years 199 days ago
+1
fooie
We can confirm this, the missing DLCs as well as the new expansion Prophecy is out now in the various Asian stores.
4 years 200 days ago
+1

Hi guys, just to update this seems to FINALLY have been fixed.. Prophecy is also now available for download too.

4 years 200 days ago
Hi guys, just to update this seems to FINALLY have been fixed.. Prophecy is also now available for download too.
4 years 220 days ago
Kalexcc
Our latest update from them was that they will try to handle the problem within a few weeks but due to the current situation worldwide it may take longer. We will ask an update on the matter from them though. 
4 years 220 days ago
+1
Marcopolocs
Hi Marcopolocs,


Any updates by the publisher, BigBen on this? The Asian PSN store still doesn't have the Prophecy Expansion as well, would love to get it once the Season pass issue has been resolved. 

4 years 240 days ago
+1
Marcopolocs

Thank you very much!

4 years 240 days ago
+1
myshenshen

Here are the DLCs contained in the Season Pass:

  • Mind Plague
  • Heresy Emote
  • Poisoned Souls
  • City of Suffering
  • Monotask Servo-skull
  • Faith Undone
  • Cherub Pet
  • Occult Siege
  • Corrosive Footprints
  • Grim Penance
  • Servo Commissar-skull
  • Discordant Choir
  • Forgotten Arsenal
  • Grieving Cherub
  • Maelstrom of Carnage
  • Seal of Inquisition Footprint
  • Desperate Crusade
  • Reverence Emote
  • Hollow Bliss
  • Herald Cherub

Additionally, our publisher stated that it will take a couple more weeks to have the missing add-ons appear in the various Asia stores. I will keep you updated here!

This comment was edited 4 years 240 days ago by Marcopolocs
4 years 240 days ago
Marcopolocs
Just contact Sony and they want me to ask you to confirm what  dlcs are included in the season pass. Could you please make a list  for me?
4 years 241 days ago
+2
Having the exact same issue from the Singapore PSN store.

Bigben has messed up big time - and they need to resolve this quickly. Otherwise they're effectively scamming a lot of paying customers by selling a product that cannot be accessed.
Not being able to download/purchase Prophecy is a huge bummer too.

4 years 241 days ago
+2
Marcopolocs

I understand that this is not the Developer's fault.


There must be some kind of bug regarding to Console publisher and Sony's PS Store uploading/selling the Imperium Edition.


I am just trying to let you guys know that Console publisher and Sony's PS Store are not responding to our inquiries(our emails). So those that are facing this bug, including myself, are just waiting indefinitely without any news.

4 years 243 days ago
w1nterrowd
@W1NTERROWD@HULKBIN‍ the matter is on our console publisher's end, they are still trying to deal with the problem. Unfortunately we cannot speed up the process as every PS store-related issue can be handled only by them and Sony. 

For further information you can inquiry under the given support email.

4 years 244 days ago

Hi @Marcopolocs, it's been 14 days since the problem about inaccessible DLCs has been reported. Are Neocore Games and Bigben Interactive getting nearer to fixing the issue? Thank you.

This comment was edited 4 years 244 days ago by w1nterrowd
4 years 244 days ago

Facing the exact same issue...

Purchased IMPERIUM EDITION from PS STORE ASIA.

Can only access to the stupid skull footprints and the hub decoration. The rest of priority missions and other list of things in DLC not accessabile. (I am clearly aware that Prophecy DLC is a separate purchase)


I have emailed NEOCORE - they kindly replied and asked to contact BIGBEN INTERACTIVE.


For your info NEOCORE, your Publisher is NOT responding to any emails. It is not just me, nobody ever got any replies.


I have already paid my money and I cannot accept this kind of irresponsibility. At least reply on what is going on and when they are planning to fix it! I hope NEOCORE could give us an update on this and also know that their publisher is NOT responding to your customers.

4 years 244 days ago
BurungMan
No, so far the Publisher did not even respond to me.
4 years 246 days ago

Encountering the same issue since I bought the Imperium Edition on the Thailand Playstation Store, none of the DLCs are available for me to download other than the ones in the Deluxe Edition that is installed. please provide some guidance on what we can do? 

4 years 248 days ago

@DJINNIFRIT@LATEGAMER82@BURUNGMAN‍ we are in talks with our console publisher - Bigben Interactive over the matter but you can also contact them under the following email: [email protected] so they can keep you updated on the matter. 

4 years 248 days ago
Im having this issue too. Bought the imperium edition yesterday from SG (R3) store. Hope they can resolve it!
4 years 248 days ago
Kalexcc
Bro did u solve the problem already? 
4 years 248 days ago
lategamer82
Any way to solve it? 
4 years 249 days ago

I think I'm the only one got this prob...imperium edition sadly buy 2days ago Malaysia ps store




This comment was edited 4 years 249 days ago by lategamer82
4 years 249 days ago
BurungMan
Yes me too


4 years 254 days ago
I also encounter the same problem, which my is Malaysia ps store I bought for, the season pass can't even get any dlc 
4 years 254 days ago
+1
Our console publisher - Bigben Interactive - is on the issue already but you can also contact them at [email protected].
4 years 255 days ago
+1
Posted by Kalexcc 4 years 255 days ago

Hi Neocore team,


Encountering the same issue since I bought the Imperium Edition on the Singapore Playstation Store, none of the DLCs are available for me to download other than the ones in the Deluxe Edition that is installed. I would not be able to refund the Season Pass as I bought it through the Imperium Edition bundle, please provide some guidance on what we can do? 

To add, I tried doing the restore Licenses method, but I am still facing the same issue. I bought the game 2 days back. 

4 years 255 days ago
+1

Hi Neocore team,


Encountering the same issue since I bought the Imperium Edition on the Singapore Playstation Store, none of the DLCs are available for me to download other than the ones in the Deluxe Edition that is installed. I would not be able to refund the Season Pass as I bought it through the Imperium Edition bundle, please provide some guidance on what we can do? 

4 years 255 days ago

Same thing happened to my Imperium Edition bought on PS Store SG. Prophecy is not visible on SG PS Store as well, though it appears on the US PS Store after I checked using another account. Purhasing the DLCs from within the game (Extras) fails with "content is not available". Seems like the DLCs displaying on the SG/HK PS Store are not compatible with the version we have installed?


Edit: spelling

This comment was edited 4 years 255 days ago by w1nterrowd
4 years 257 days ago
+1
Marcopolocs
Hongkong Store
4 years 258 days ago
May we ask in which PS store did you get the Season pass?