Purchased Avatar frame locked again

10

Hi,

last week I bought the "Flame of Faith - Viridian" frame (the green one) and equipped it to my crusader. But now I can't equip it anymore (not listed in my cosmetics) and it's not marked as bought in the custodes shop. But my crusader has still equipped it. 

Bought the "Flame of Faith - Amber" frame some time ago and it works fine.

Would be nice if you guys could take a look at what went wrong. 

Store Page
Share
10 comments
Purchased Avatar frame locked again
Your Thoughts? Please login to place your opinion. Not a member yet? Register here and now!
07.05.2020
That's great to hear. Thx again
07.05.2020
Nestor980

The fixes will get implemented only with the next patch but until then there will be at least 2 more weekends when Rebus visits the system so I compensated your loss now.

06.05.2020
Marcopolocs
Quick question: Do I get my favour points back again or will the frame unlock for me automatically when you guys fixed it?
05.05.2020
05.05.2020
Nestor980

We found the issue on our end, the Viridian Avatar Frame is indeed bugged. We will correct this.

This comment was edited 05.05.2020 by Marcopolocs
05.05.2020
Marcopolocs
I'm sorry to say that but the frame is gone again after purchasing it a second time yesterday. The "Amber" version is still there but the green one disappeared.


Or is there a button in the cosmetics/frame tab to cycle through the different versions of a frame I don't see? Like in the shop...


Greetings

04.05.2020
+1
Marcopolocs
Ok, thank you. No problem
04.05.2020
+1
Nestor980

I compensated your Favours spent on this Avatar frame. You can re-purchase it from Friday to Sunday. Sorry for the trouble.

04.05.2020
Marcopolocs
I'm on PC. Accountname is "MoronicMarauder"
04.05.2020
Would you please tell us on what platform are you playing and what is your PSN/Gamertag/account name? Then we will check on your account.