With the game being centered around doing quick missions non stop, players spend 90% of there time in a mission, where they can not read or answer any questions/discussions in the general chat.
The problem with this is that a new player buys the game, and the interaction usually goes like this:
New player logs in, says "Hello" nobody answers. Continues playing for a bit, has a question asks it in chat, nobody answers.
Now its not that people don't want to answer, it's that people cant answer, because they are in a mission. Then that same player starts assuming the game is dead, and tells his friends that asked him how the game was, that the game is dead. This makes the chat in its current state counterproductive to the game. The Coop console also further reinforces the belief that the game is dead.
So instead Id like to suggest the rework of the chat system. A looking for group tab should be added to the channels, and all channels should be readable in mission.
Now lets replay the example of the new player with the new chat....
New player buys game, logs in says hello, at least someone will answer. Continues playing for a bit has a question asks it in chat, at least someone will answer.
Now lets add a bit more to the interaction lets say he wants to join a group goes to the co-op console clicks, and there are no groups to join. So he decides to ask in Looking for group. Now players that are doing solo because they couldn't find a group or be in chat at the exact time other players were on there bridge can say "Hey I'm in a mission almost done join you after".
So instead of the new player telling everyone game is dead, he tells them "the chat was active, people helped, i joined a group thru the looking for group, played with other people, made friends, all is good in Martyrland. And lets not forget about the endless hours of discussions in the chat about the games lore, and rulebook and what not.
In conclusion in its current state the chat system and the co-op console, do more harm than good. The biggest issue being that players cant use it during a mission, followed by reinforcing the idea that nobody plays the game. Removal of the coop console, and adding the function so general chat can be used in mission should increase the amount of players that stick with the game, and help build a community of true believers.