I pre-ordered the game a few weeks ago. the game downloaded and installed fine. on launch day, I launched the game. got to the logon screen, but it said something was wrong with the Neocore server and wouldn't let me log in. after about 20 mins of trying, I gave up and figured I would try again tonight. however a few hours ago, I got an email from Microsoft saying the full cost of my pre-order had been refunded to my account "as per my request" (even though I had requested no such thing). now, when I go to launch the game, it says I need to buy it first, and directs me to the store page, which tells me I already have the game installed.
I tried uninstalling the game, then going back to the store. Now it appears that the game has been removed from the store entirely (no sign of it anywhere). I can't find an explanation from eithe Microsoft nor neocore as to why this happened. so what is going on?!