Van Helsing PS4 Multiplayer issue

23

Some people reported having difficulties joining each other in multiplayer in The Incredible Adventures of Van Helsing on PS4. We're investigating potential problems, although there are a few steps you can make to ensure a better chance of connecting:

  • Use a LAN cable
  • Being in the same region as the other player has a higher chance of connecting
  • Note that you can't connect players who have progressed further in the story (this is by design)
  • Players on your Friends list might have a higher chance of connecting, and being on the same network should also work flawlessly.

Other than these, we're testing multiple ways the problem can occur. If you're having problems, please provide a detailed feedback (all the circumstances, network settings, region, host or join, etc.).

Thank you for your help and patience, we're working hard to resolve any connectivity issues, and release a patch as soon as possible.

This post was edited 1 year 198 days ago by Morzan
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Van Helsing PS4 Multiplayer issue
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1 year 156 days ago
+2

Thank you for fixing the issue. My friend and I played the campaign all the way through in co-op and had a good time. Hope to see more from you guys. 

1 year 187 days ago
+2
Posted by Crowqueen03 1 year 189 days ago

Thank you for the patch.Was able to play with a friend last night for the first time since buying the game.

It seems that Neocore managed to fix the multiplayer issue. I was also able to join a multiplayer session and play with my friends.


Good work!

1 year 189 days ago
+2
damngreatcoffee

Thank you for the patch.Was able to play with a friend last night for the first time since buying the game.

1 year 192 days ago
+3

The Multiplayer segment should be working now. We would like to apologise for the inconvenience and thank everyone for their patience and support. You can read more about the update on the following link:

https://neocoregames.com/en/community/van-helsing-on-ps4-update-104-multiplayer-fix

1 year 195 days ago
+1
Posted by Bimbes007 1 year 205 days ago

Coop is a a major feature of the game and it is still not working after three weeks!

First I though, wow a new hack and slay for the PS4 which I can play with my friends. A game in this coop genre isn't often to find on the PS4. The decission was, wait for Vikings or buy Van Helsink?? I never heard of this game before the release, which is often a bad sign but I though, come on give it a try.


However since the release I am more and more disappointed in this game because I don't even have the chance to play it in multiplayer. I am not able to create a game which can be joined or join a game. 


Multiplayer / coop is major feature an it is still unfixed. Can't join online games or game with my friends...

...since 4 WEEKS now !!!!


I can understand that programmers are working on it BUT no one can tell me that Sony and the developers can't find the solution... come on, you want to tell me it is the first MP game on the ps4? No, it's not.

And the programmers have surely tested the MP feature of the game before release... didn't they??? or are we your QA tester... which would be sad... because I had high hopes in this game.


... I should have rather buy vikings  ...so, prove me I am wrong Neocore!

1 year 199 days ago

Thank you for the update, but the most important thing is istill missing, and that would be multiplayer FIX!


Resolve this as soon as possible!

Thanx and by!


1 year 204 days ago
+1
Darths

Thank you for the update.

1 year 204 days ago
+2

Sorry for the late feedback, but our programmers are working hard in cooperation with Sony's developers to solve this issue. There's been some progress, but we still didn't find a proper solution which works with every type of network connection. We are deeply sorry for the inconvenience, and we are trying to find a solution to fix this issue as soon as possible.

1 year 205 days ago
+1

Yeah same.Tried everything as suggested and still not working.Please give an update as soon as possible.

1 year 205 days ago
+2
Bimbes007

Coop is a a major feature of the game and it is still not working after three weeks!

1 year 205 days ago
+1
Posted by Amano 1 year 209 days ago
Can we get some kind of update on this, please?

Bought this game -only- to play it online with a friend, as the online co-op was advertised. Been waiting 3 weeks for some kind of solution.



This comment was edited 1 year 205 days ago by Bimbes007
1 year 209 days ago
+3
Can we get some kind of update on this, please?

Bought this game -only- to play it online with a friend, as the online co-op was advertised. Been waiting 3 weeks for some kind of solution.


1 year 214 days ago
+3
Similar issue aswell here. We bought the game on PS4 to play online with a friend of mine.


Unable to connect to host, whether i m the host or he is.

Tried private, friends or public settings, with invites or from the game lobby.

We're playing on the same region, same level, and we tried joining both at the very start of the game, and once after banking the first quest in markovia.


Absolutely nothing worked. Please fix this asap, we were hoping that this game would be our next goto coop game.

1 year 215 days ago
+4
Me and a friend bought this game exclusively to play it in online coop. Neither of us are able to play it online. Not with each other and not with anyone else. We both get the same error message everytime we try to connect to anyone, be it public games and/or each other. Since we both have different providers and we both have internet speeds of over 100mbit as well as no problems with any other game in our vast libraries I would point my finger directly at the game. It is a defunct product and shouldn't be sold as long as it isn't fixed. Sure it wasn't expensive and it's a first world problem to have but come on a little bit of professional pride wouldn't go amiss. Or am I to assume that the "old games" seemingly aren't worth your time anymore?
1 year 223 days ago
+2
TimeWalker75a
Yes, this is the exact same behavior that my friends and I are experiencing. We're from the US. We got this game to play together and have not been able to play it since it came out.
1 year 223 days ago
+2
Same woes here. UK region, two players trying to connect with each other (regardless of which player hosts) via Invite results in Server connection aborted. Trying to find each other in the Friend List lobby, neither party comes up when having created the game. Setting the game to public, the game is not visible in the Internet lobby list either. 


This is a shame as the purchase was largely influenced by the game suggesting multiplayer co-op. 

1 year 223 days ago
+2
Dear Neocore,


Any news abot the patch for PS4 multiplayer issue, because the problem is still there.


Only difference is that I can see now my friend in lobby, but he can not enter my game, and I cant enter his game.


Thanks and by,

1 year 225 days ago
+1

We are working hard to resolve the problem. A fix will be available as soon as possible! Thank you for your patience. 

This comment was edited 1 year 225 days ago by Morzan
1 year 225 days ago
+2
HI,

This is really a big mulltiplayer issue on PS4 game.

I can not connect to my friend who is on my friend list.

And he can not connect to my game when I am a host.

I can not see him on multiplayer list, everybother else are in red color.

We are from same country, on same network.

Please solve this as soon as possible!

By!

1 year 225 days ago
+2

I'm having this problem connecting to anyone, including people in my my friends list. The entire list of people to connect to is always red.


This is happening connecting to people and also for people connecting to me. None of your suggestions have been able to remedy this.


Thanks for your support with this matter.

1 year 226 days ago
+2

Can't connect co-op with players on my PS4 friends list.   Going that route hasn't made it any easier at all.   Just FYI.

1 year 226 days ago
+2

Fun game, but I cannot connect to my friends over the Playstation Network for online play. Either I or they create a game in Multiplayer menu item and I can see them on the join screen, but it will not connect us together. I then went to list the Public players and every single player had a RED ping bar. I kid you not.  We both reset our modems and routers and PS4 and still no improvement.

Please look into this and correct this as my friends and I are wanting to go through this game together. Thank you very much.


Region is USA

Network is Spectrum Internet 60 Meg connection through Ethernet

Problem is with both Host and Join

Ping bar for every Public player or Friend player list is RED

Does a certain port need to be open?

This comment was edited 1 year 226 days ago by GuruChaz
1 year 227 days ago
+2

Yesterday I bought the game with some friends and tried to play the game in co-op but unfortunately we could not join each others game.

At first try we started a co-op game directly without prior start of a singleplayer game. No matter who started the game the others couldn't join.

The second time each of us started a singleplayer game and tried to connect again, but got the same error.

When trying to connect the first step was resolved successfully but the connection could not be made.


Region: Europe

Both Host or Join

LAN cable is used

Started from 0 and all at lvl 3

All players are on each others friends list.


We tried to join through the ingame browser and by invitation through PS Network. Both ways resulted in the same error.

This comment was edited 1 year 227 days ago by shadowwalker