Van Helsing - FINAL CUT:

Backend Transfer Finished

32

Greetings, Hunters!

In the last month, we've been working hard on migrating to Gamesparks (a backend transfer, to be precise), so online functionalities weren't available in The Incredible Adventures of Van Helsing: Final Cut

This work is now finished, and an update should be available on Steam right now.

It took a bit of time, but we're happy to announce that with this update, online functionalities have been restored, and now you can log in with your account. 

We're sorry for the inconvenience this process might have caused, but this had to be done as our previous provider discontinued their services. We know this problem lasted for a longer time than expected, and we find this as troublesome as you do - if you were affected, please write an e-mail to [email protected], so we can make it up to you.

If for some reason you're still experiencing problems, again, contact [email protected] with a detailed report on the situation, so we can help you immediately. 

Thank you again for your patience, feedback and support, and have a great time in Borgovia!

UPDATE: There's a new redeem page for Final Cut and it should work now correctly.

This post was edited 2 years 220 days ago by Tender
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Van Helsing - FINAL CUT: Backend Transfer Finished
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2 years 178 days ago

Hi. I didn't play in Van Hellsing: Final Cut for some time and when i run it today i notice that my account was deleted, so i created new account but i'm still unable to login because of some network error. is there any possibility to do something with that ?

  

2 years 185 days ago

network error  help me please 

2 years 192 days ago

Hello there! Me and my friend got problem with multiplayer. We can't connect to our game. I know that transfer is finished and after that we could play together, but few days after the last update, once again we cannot connect. We tried 2 different PC's, turning off firewall didnt do any good. Is multi playable now, or is it only our problem?

2 years 195 days ago
xmoucheron

Thanks for letting me know. I`m not sure its GoGs issue or?

2 years 200 days ago

why cant i login the game? everytime i get network error? Is there something problem with my computer or your server?

2 years 204 days ago
Elza

HI.


I use gog version toot,  i confirm it doesn't work.


Steam version use V1.1.0  and gog versio, use V1.0.8


Gog version doesn't get the last update that must resolve online issue.

2 years 211 days ago
+1

And what about GOG version? It does not seem working still!?

2 years 219 days ago
Still cant play online... I hate the nerf of Katarina only having 1 points of skill/level... Many skills I was using recquired 1 points so I could put 2 level of that skill/level of Katarina...
2 years 219 days ago
Posted by Skydance 2 years 219 days ago
i write post to fast :P - its working after 2 tomie game release
BTW - how edit/delete post?
2 years 219 days ago
Skydance
i write post to fast :P - its working after 2 tomie game release
2 years 219 days ago
Posted by Skydance 2 years 219 days ago

Steam version noe working correctly - THX Neocore - nice gift at weekend - this is a good game.

I say "hurrey" to fast - where is other then english game version?
2 years 219 days ago

Steam version noe working correctly - THX Neocore - nice gift at weekend - this is a good game.

2 years 219 days ago
Kalymeros

Please write a detailed email to [email protected]

This comment was moderated 2 years 219 days ago by Jim Fox
2 years 219 days ago
Kalymeros

Now i can play but i lost all my glory points and all my perks disappear : can you do something about this please ??

2 years 220 days ago
+1
Helgart

UPDATE: There's a new redeem page for Final Cut and it should work now correctly. GOG version please!!!!

2 years 220 days ago
I am having this exact same problem when I log in.  My main character Constructionor "Karl Rutgers" crashes the game as soon as it starts to download. The game never loads his avatar, it just displays Karl's name and crashes.  I don't know if any other characters created and played in Online Mode will have the same problem.


Another problem introduced by the patch is that in Offline mode, leaving Markovia by the south gate triggers a Runtime Error crash when DX 11 is selected under Options.  DX 11 was working fine before the patch.  


My system is running Win 10 Pro Creators Update.  I have 2 Geforce 1070s in SLI and an Intel i7-6700K running with 64gb of ram.  DX 11 should not be a problem for me, it's stable whereas 12 is still iffy.

2 years 220 days ago

My game crashes when it tries to download characters from the cloud aswell. I cant play online

2 years 220 days ago
that game still doesn't run when the characters are loaded ...
2 years 220 days ago

Folks, here's the new redeem page:

http://neocoregames.com/redeem/auth.php

This comment was edited 2 years 220 days ago by Tender
2 years 221 days ago

I've luckily got the login to work, and it seems my characters are all there, except one character when I switch to their character tab it always seems to crash my game before seeing their avatar load.

Login account: [email protected]
Character that crashes game: Vladimir Bobko

Haven't played the game in a while so I couldn't tell you which class it was, but I'm curious what would cause a character file to cause the game to crash immediately on switching to their tab. If there's any information I should attach / post feel free to reply & message. Hopefully going to get some friends into the game this weekend.

2 years 221 days ago
Van Bolt Thrower
Hi. My game crashes when it tries to download characters from the cloud aswell.
2 years 221 days ago
Posted by Luxel 2 years 222 days ago
I have sent an e-mail for my key of final cut, but no answer yet
I sent an e-mail, too. I hope to receive reply as soon as possible.
2 years 221 days ago
I've noticed a bug with final cut. When I logged in, I had all my abilities and their mastery points. However, all of the power up points were gone. The skill point costs weren't refunded, the power ups were just gone. Anyone else having this issue?
2 years 221 days ago
+1
Posted by Sergey123 2 years 222 days ago
What's about GOG-version? I still have trouble with connection.

I'm too. When works?

2 years 222 days ago
I have sent an e-mail for my key of final cut, but no answer yet
2 years 222 days ago
+1
Van Bolt Thrower
Yes that's a known issue and will be fixed as soon as possible. 
2 years 222 days ago
+1
Hey!


I and many other user have problems under Win7. The Game DONT starts anymor. other Win10 user writing about crashes.


you know the prolem and working on a fix? 

Have you any feedback?



Ich habe das problem das das spiel mitlerweile nicht mehr startet. ist wohl ein win7 problem mit fehlenden dll´s. andere win10 user haben crashes.

gibt es schon meldung seitens neocore?


MfG...


also neocore macht meiner meinung schöne spiele mit liebe zu details.. aber was bugs nbd die informationspolizik angeht wird sich derzeit nich wirklich mit ruhm beckleckert.


2 years 222 days ago
+1

Crash fest...

2 years 222 days ago
+2
What's about GOG-version? I still have trouble with connection.
2 years 222 days ago
Thanks for the answer.
2 years 222 days ago
+3
Puzzony
For now, please contact [email protected] (provide your SteamID in the e-mail).
2 years 222 days ago
+1
How can i recieve my Final Cut key? I got all three games on Steam but no Final Cut in my games list.