Unable to access in-game emails

Warhammer 40K Bug Report

By JONNYCANNON

oeregharcos replied

1 4

When I open my email location, the messages all indicate "resteicted" with the sender's profile stuck loading. I click on the message, and a pop up indicates "unable to access message - sender is blocked or your privacy settings prevent this". I have no blocked users, at all. My PS5 privacy settings are all open. Can someone help? Thank-you.

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7 comments

Unable to access in-game emails
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Staff Member

Lord Protector

oeregharcos

16 612

Hey there, could you please let me know what your in-game account name is? Cheers!

JONNYCANNON

1 4

oeregharcos

CANNON_JONNY

Thank-you!

JONNYCANNON

1 4

oeregharcos

CANNON_JONNY

Thank-you!

Staff Member

Lord Protector

oeregharcos

16 612

Hey there, thanks for the info. We'll look into it and I'll update you with anything new on your issue :)

JONNYCANNON

1 4

oeregharcos

Thank-you very much for your kind help.

JONNYCANNON

1 4

oeregharcos

Hello - did you manage to find anything out? I still can't access in-game emails. Thank-you. There is currently one in my inbox.

Staff Member

Lord Protector

oeregharcos

16 612

JONNYCANNON

hey there, I've reiterated my request to take a look at your issue to our console team. They are really busy nowadays working on some high priority project, but I'll ask them to get around your issue if they find the time. I'm sorry this takes so long, and thank you for your patience :)