First and foremost, this is not a discussion thread. If you are not a member of the Neocore staff please refrain from posting here.
I wrote several emails regarding an issue I do not wish to discuss here openly to your suport team without getting even acknowedged that you did receive the mail in the first place. I dare say that's rather unusual buisness practice and, although those threads seem to have vanished, doesn't seem to be the first case. However, I want to solve this problem and get it out of the way as soon as possible. I'd appreciate if a moderator or a member of the support team could look into this matter. All personal data needed is stored in my profile and should be available to you. If you have any question feel free to post here or send me a pm. Thank you.