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- [PS4] Game keeps uninstalling itself
[PS4] Game keeps uninstalling itself
Warhammer 40K Bug ReportHi, I'm very frustated.
The game keeps throwing an error that logs me out my PS4, and then when I log back in, it starts to reinstall itself from the disc and initiates a patch download. It's done this repeatedly this week, and I don't have the fastest internet to download a 45gb file each time, only to have it start all over again. Any help on your part would be appreciated. My PSN ID is the same as my username here.
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Despite the low chances we will have a look at the disc version.
Thank you for getting back!
No worries Marcopolocs, I appreciate the effort.
Part of the frustration is that it doesn't act like a regular crash, and it doesn't offer up a crash report. It just gives the message that it needs to sign me out, citing error np-32091-5, and to press a button to continue. After that, it's just a regular sign in until I go to launch the game again, then the shenanigans begin.
I have, however, since purchased the digital version, as it was on sale, and can report that the update/reinstall does not occur with it, only the disc version. The crash still happens occasionally, but not the rest of it. I get the feeling that with the lack of ability to send a crash report, that it might have to remain a mystery, unless there's a way to force a crash report.
I have had a conversation over the matter with our console team. They could not figure out the issue behind this but if the game crashes on your end in these cases you should be able to submit a crash report which we can analyse then.
If you submit it please add a note to the report: ' reinstalling itself'. Let us know if you submitted it.
Thank you in advance.
I figured out the error message part of my issue, which is due to an error syncing trophies (np-32091-5), but the whole rewinding back to version 1.0 and/or uninstall is still a mystery, unless the 2.11 patch is really a download of the entire game over again. The unfortunate thing here is that it looks like I've got to live with it, as the fix is more obnoxious than the bug itself. (Basically, I 'd have to wipe my console, and start from scratch, assuming that the fix for the error corrects the issue for the game.)
But I would also go to the store where you actually bought your Playstation and ask the Support Team directly there. They MAY know of similar happenings.
I would ALSO take Screenshots/Pictures of and if ANY Error msgs or whatever happens, before the thing(s) happens.
Someone must be able to help out. And for all you know, it may just be you having a defect machine. That quite simply needs a replacement.
If this is also happening with other games you have on that Playstation, and if I had a Playstation like that. I would just pack my darn machine and gone back to the store with it, and just switched for a new one. Shouldn´t be any problem if your warranty is still intact.
Yes, I say mysterious. Since episodes like this is FAR from very common.
But, as you say, I should take this directly to support.
BUT, I would also recommend you to take a very, VERY serious good look into your SETTINGS of your Playstation. Could be that you are having something ON, that may fiddle up other things.
if this happened to me, I would start to think if my Machine was possessed by something itself. Having life of it´s own. Lol.
Set this current order state as My default.