NETWORK ERROR

23

I just bought and installed the game, created a fresh account etc.. But i couldn't get past the login screen. I keep getting "Networrk Error" message every time i try and i have read every post here and there about it. Nothing seems to work. Anyone having the same issue? What is this? How can i login to my account in-game?

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NETWORK ERROR
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162 days ago
Still not fixed. I've verified my account, uploaded a profile picture. Interestingly I don't get network error while logging in on my Windows PC but I'm getting the network error when I try from my Mac.
273 days ago
Valkyrie Neocore
Still not fixed :(
288 days ago
Kirtan
And especially if you keep in mind that this game is sold in the EU for a high 45 € i expect it to not be abandoned!
288 days ago

This error is serious!


One example: http://steamcommunity.com/gid/103582791439726668/announcements/detail/233465047947990531


But the devloper seems to give a fuck ... when i do some research this error exists for nearly 1,5 years now ...


And it is not about wrong eMail or unconfirmed account (as many comments below are about). I created my account some days ago and i also suffer the network error. Even if i completely disable my hardware firewall and are vulnerable to everything from the internet it is impossible for the game (FINAL CUT) to connect. 

When so many people have this BUG and didn't have it before the latest patch (see the link), then you SHOULD RETHINK HOW YOU BEHAVE TOWARDS YOUR CUSTOMERS ignoring that fact for almost an eternity ...

This comment was edited 288 days ago by Kirtan
300 days ago
KhyryI
Just write a mail to the support team - [email protected] - we can change your email.
301 days ago
Posted by Morzan 1 year 51 days ago

We have analyzed the Final Cut accounts that give a Network Error message, and we found that many of them do that because:


- The user created the Neocore Account in-game and did not wait for the confirmation email. This will cause Network Error until you verify your email address.

  • Solution A: Exit the game and search for the verification email (check spam folder too), verify, then restart the game
  • Solution B: Create an account at neocoregames.com (you can stay within the game), verify it (check the spam folder) and it should be fine.

If you did create an account from the game, you won't be able to login at neocoregames.com until you have verified your account. 

If you did not create an account in the game, you can of course create the account at neocoregames.com as stated in Solution B.

Also, you can use alternative email addresses to create different accounts as well.

Solution B works for me, now I wish I can change my alternate email address back to my original email address, I hope neocore can delete my main email address so i can change this account email...and whatnot.....
337 days ago
Valkyrie Neocore
2018,p problem still persists. Did NeoCore gonna resolve that? We can't play with our friends due to that ''bug'' or whatever is..
339 days ago

Still no fix? Having this problem in my Mac..Though, I can still play in my windows desktop.

1 year 51 days ago
+1

We have analyzed the Final Cut accounts that give a Network Error message, and we found that many of them do that because:


- The user created the Neocore Account in-game and did not wait for the confirmation email. This will cause Network Error until you verify your email address.

  • Solution A: Exit the game and search for the verification email (check spam folder too), verify, then restart the game
  • Solution B: Create an account at neocoregames.com (you can stay within the game), verify it (check the spam folder) and it should be fine.

If you did create an account from the game, you won't be able to login at neocoregames.com until you have verified your account. 

If you did not create an account in the game, you can of course create the account at neocoregames.com as stated in Solution B.

Also, you can use alternative email addresses to create different accounts as well.

1 year 51 days ago

still no fix ='(


this is extremelly dissapointing...


edit: one thing I'd like to add, not only do you lose half the value of the game because you can't play online, also, I couldn't find a way to choose "play offline" with a controller, only "login" option and the game HAS to either be in keyboard or controller mode, and so...you get the picture, you just can't play with a controller (since you can't get past the login popup)


sooooooooooooooooooooooo very dissapointing...

uninstall van hellsing...install victor vran...here we go

This comment was edited 1 year 51 days ago by Namida
1 year 68 days ago

Still no damn fix to this?.. Bought this game recently on Steam.. spent over 1h in the main menu.. cant log in since start..

1 year 82 days ago
-1
Morzan

hi thx for the response but this solution don't work for me T-T

1 year 100 days ago
-2
EcKain

Sorry for the late response. Try this fix, I hope it helps.


1.Open Finder and go up to the top menu. Click Go and then click Home.

2. Go back up to the top menu and click View. Then click View and then click “Show View Options”

3. Make sure “Show Library Folder” has a check mark beside it. The Home window will now display the Library folder which is typically hidden by default.

4. Go back to the Home window and double click Library.

5. Double click Application Support.

6. Double click Steam.

7. Double click steamapps.

8. Double click common.

9. Double click The Incredible Adventures of Van Helsing.

10. Right click libsteam_api.dylib and click Duplicate.

11. Rename the duplicated file to libsteam.dylib

This comment was edited 1 year 100 days ago by Morzan
1 year 100 days ago

zzzzzzzzzzzz

1 year 117 days ago

no response .... i'm interesting to buy deathtrap but if you can't find a solution for van helsing i can't buy any another game of this company ....

1 year 142 days ago

And on Mac ? Because i play on iMac  ;)

1 year 142 days ago
  • Exit the game
  • Hit Win+R
  • Type in regedit and hit Enter
  • Navigate to HKEY_CURRENT_USER/SOFTWARE/NeocoreGames/Warhammer
  • Delete everything there
  • Restart the game
1 year 142 days ago

same problem, no change ... network error

1 year 144 days ago

Not fixed yet?

1 year 149 days ago
Valkyrie Neocore

Same probleme here ... i had a legacy account, i upgrade my account but no change, same network error ....

1 year 150 days ago
bhavyat550

I have the same problem. It seems that no one can log in. And it is an old issue that neocore does not fix.

1 year 152 days ago

How much more time is this error going to take to fix ? 

1 year 170 days ago
+3
Hy, we already started to investigate this issue. As it seems probably one of the cloud providers prevent some connections due to a security policy.