My archeotech shards keep getting deleted

1

I thought that in game development that bugs were prioritized in tier system with things like this taking nearly top priority second only to bugs that make the game outright unplayable. So what's going on? Why is this still an issue? I've seen people complaining about this online going back years. There is no reason this shouldn't be top priority and already fixed years ago. This is unacceptable, and the fact that this is a years old problem tells me that priorities regarding this game are misplaced at best. It's industry standard to be on top of critical issues like this one, not doing so is embarrassing.

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My archeotech shards keep getting deleted
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14 hours ago
Hi! What's your in-game account name, please? :) 

I'll take a look at your account