Incorrect email or password

32

Tried to fire up the game just now and at the main menu it says incorrect email or password. I’m playing on Xbox and this is the first problem I’ve had with the game doing this. Anyone know how to fix this ? 

Store Page
Share
32 comments
Incorrect email or password
Your Thoughts? Please login to place your opinion. Not a member yet? Register here and now!
1 year 190 days ago
+6

Your not the only one with this issue I'm on Xbox my self and it's saying the same thing. 

1 year 190 days ago
+4
No idea about the fix, but I have exact the same issue right now.
1 year 190 days ago
+4
dogmaticus
Let me know if you figure it out. I’ll do likewise if I do. Maybe it’s something to do with their server. 
1 year 190 days ago
+2
Same thing here. Nothing helped. Sure it is their servers. 
1 year 190 days ago
+2
dogmaticus
Same here. Wtf. 
1 year 190 days ago
+2
I'm having the same issue I just reinstalled the game wanted to start again even tried a new account on the Xbox nothing still incorrect email stuff 
1 year 190 days ago
+2
Everyone!

We are working on the login problem on XboxOne. I will update you all here once we fixed the issue. 

Thanks for all the reports!

1 year 190 days ago
+1
Same thing Here.. “Incorrect…” 

Boston Area



1 year 190 days ago
+1
Same here on xbox 
1 year 190 days ago
+1

Yup, getting the same thing. Xbox One

This comment was edited 1 year 190 days ago by NuclearNurse
1 year 190 days ago
+1
1 year 190 days ago
+1
Same 
1 year 190 days ago
+1
dogmaticus
Same issues for me. Xbox Series X. 
1 year 190 days ago
+1
Xbox One S mismo problema desde México supongo que su servidor esta caído  
1 year 190 days ago
+1
Well at least I'm not alone. Shame since I finally gave in and got the game. 
1 year 190 days ago
+1

Everyone!

The problem has been fixed on our end and the changes don't require a client update so you should be able to log into your in-game account without any issue now.

We tested the fixes and they appear to helped but in case anyone still experiences the same issue please let us know.

Our apologize for the caused inconvenience!

1 year 184 days ago
+1
same on PS5..tried to clear cache..issue with login still there..incorrect email or password msg..first time seeing this after most recent update
1 year 183 days ago
+1
I just got this game on PS4 a few days ago, why do I have a message popping up telling me my login information is incorrect, who changed my information without MY consent? Do NOT touch my information without my permission. Also, why isn't there an actual option to log-out, or an option to type in your log-in information in the menu? All I have is the option to "press any button to start", but it won't start the game, what is even happening?? FIX. THIS. NOW. Or give me back my money. 
1 year 190 days ago
Same issue. Xbox. I’m able to login here without issue. 
1 year 190 days ago
Posted by Bryan1872 1 year 190 days ago

Your not the only one with this issue I'm on Xbox my self and it's saying the same thing. 

As like a few others I also reinstalled the game did a hard reset the only thing I haven't tried is a full factory reset on my system and I really don't want to have to that

1 year 190 days ago
I got the same issue
1 year 190 days ago
Same
1 year 190 days ago
This really sucks, got home from work to play and game keeps saying incorrect email or password.  Please fix this neocore. 
1 year 190 days ago
Same thing on Series X. Only 2 achievements left
1 year 190 days ago

Same on xbox and dosent even ask for login info its just says incorrect email or password. Dident even get to play the game.

1 year 190 days ago
Same issue for me, playing on Xbox One X


Trying to grind out the acheevos, 3 days now in the last month where the game is unplayable 


Shame, cuz I love the game 

1 year 190 days ago
Was able to play yesterday morning (albeit all the issues, cup boost only lasting one mission, psalm and archeotech shard upgrade broken) bit yesterday afternoon… cannot log on.
1 year 190 days ago
on xbox one s. was able to play last night. came home from work and when i try to log in it says incorrect email or password without even asking for either. hope they resolve this issue soon.
1 year 190 days ago
Same here. Also on Xbox one.
1 year 190 days ago
Posted by nick864 1 year 190 days ago
on xbox one s. was able to play last night. came home from work and when i try to log in it says incorrect email or password without even asking for either. hope they resolve this issue soon.
also please feel free to message me if it does get fixed.
1 year 184 days ago
Same on ps4, just downloaded the game again after a few months. already having a lot of hours on it but « incorrect email or password ». I hope my chars don’t get deleted
1 year 184 days ago

I just updated the game and i keep getting -incrorrect email or password- the hell is going on