"Incorrect email or password"

Warhammer 40K Support Area

By Justafixx

Mijuriperu replied

1 1

This afternoon, when logging into Inquisitor, I got the message “Incorrect email or password” selecting my profile to play: it worked fine this morning (6:30ET).

Store Page

37 comments

Featured comment

Staff Member

Godlike

Marcopolocs

91 5752

The maintenance is officially over on PS4 and players can login now. The game received a brand new backend service and we expect noticable improvements from a performance perspective.

Please check all your stuff and characters in-game and let us know if anything is missing!

Thanks for your patience over the last few days!

"Incorrect email or password"
Your Thoughts? Please login to place your opinion. Not a member yet? Register here and now!

Mortar Mike

0 1

I legit turned the game on to play it for the first time today and boom... same issue. Can't even login w/ my Xbox account to play the game, AND I made a Neocore account... kinda a drag for my first experience into the Warhammer universe...

Sniperhank

0 1

Mortar Mike

Having the same issue. Incorrect email when logging in from Xbox account…

In4erno

0 1

Mortar Mike

I just tried to sign in......same

PowerFlight

0 2

Same thing happened to me about 30 minutes ago, hmmm something on they're end, but what and why? Also on xbox

This comment was edited by PowerFlight

Mag1cian

1 5

Same issue - on XBOX. Must be on their end.

ACuBaNWoLf55

0 1

Just bought the game and having the same issue as everyone, I used the same email as the xbox account I have with a gold sub. How is this even possible?

Blair666

0 1

Same thing here. Was just playing it yesterday, says incorrect email or password today

Ricco99

0 2

Same problem here. Also on Xbox one.

Staff Member

Godlike

Marcopolocs

91 5752

-5

Everyone!

The problem has been fixed on our end and the changes don't require a client update so you should be able to log into your in-game account without any issue now.

We tested the fixes and they appear to helped but in case anyone still experiences the same issue please let us know.

Our apologize for the caused inconvenience!

RozenBlack

0 5

I have same problem on ps4

outcastmentality

3 9

Same problem on ps5

APeeledNanner

2 2

Having this problem on PS5 after big 2.19 update.

Omegakiller007

3 9

Marcopolocs

PS5/PS4 users are now having the issues as well.

Mijuriperu

0 4

Marcopolocs

Q pasa con el correo?

Mijuriperu

0 4

Omegakiller007

Wat hapend error email

RozenBlack

0 5

APeeledNanner

I am having thing on my ps4

This comment was edited by RozenBlack

Sku11s

0 1

Having the same problem

Fearlessmoo

5 4

Marcopolocs

Still getting same issue. Incorrect email or password

Staff Member

Godlike

Marcopolocs

91 5752

PS4/PS5 players:

Our team is in the middle of transferring the game from an old server to a new (and more stable) backend server these days. The process is not yet done, hence the game is still under maintenance which prevents every PS4 player from logging in as the servers are not yet prepared and their characters and other stuff are not yet available.

We ask your kind patience in the upcoming period until we finalize the changes. As things stand now the maintenance will be over within 48 hours but hopefully even sooner. Please follow us on any of our social platforms to get the latest news about the end of the transfer.

NoctisAtreides

0 2

I can't login in too, ps4

fractuer

0 9

Marcopolocs

Still having the same issue won't let me log in keeps telling me me my email and password are incorrect I would like this issue resolved I paid for the game and now I cannot use it please resolve the issue or give me my money back

Mordord

0 1

Marcopolocs

Same issue,You need 1 week estimated for update,this is really a joke.

anacass

0 1

Marcopolocs

It's still not working on ps4, "incorrect email or password" error.

fractuer

0 9

NoctisAtreides

I know why people can't log on to the accounts when it says email and password incorrect when the game loads up if you noticed it now says prophecy have any of you bought this download if not that will be the reason why

Omegakiller007

3 9

Mijuriperu

I posted a picture earlieron my own post. It says wrong email or password. It won't let me post pictures in comments or I don't know how. I have very limited posts so it should be easy to find.

fractuer

0 9

Marcopolocs

Stop chatting bubbles and give us a real reason you're just hoping that people will download the Prophecy so they can continue playing their game well well I have sent you an email telling you that I will be getting in contact with trading standards for trying to take money off people for a game they cannot play I have lodged a complaint with PlayStation against you you hopefully people will read this and complain also if you do not get back to me on my email I am going to write on every post that I see about this and tell them the reason why and hopefully they will complain to I think it is sickening the way you are trying to treat people and rob them of their money yours faithfully Mr Smith

fractuer

0 9

fractuer

On the start game screen does yours say prophecy instead of martyr

Manavttuber

0 1

fractuer

I have all of the dlcs and thing for the game but is still get the issue so it's not related to that. fractuer

fractuer

0 9

Marcopolocs

Everybody is still having the same issue but you probably won't reply to any of these just give the same speech as you have done the last 6 times please be patient how long do people have to wait to play a game that they have paid for is anybody else even getting the replies I am putting to their comments I guess not seen as nobody gets back to me me Community Hub my ass just a rip-off people

fractuer

0 9

Just a test but if anybody else read these comments just reply yes to this one

dusko85

0 1

I can't login in too, ps5 E-Mail or Password not correct :(((((

fractuer

0 9

Posted by Marcopolocs

Everyone!

The problem has been fixed on our end and the changes don't require a client update so you should be able to log into your in-game account without any issue now.

We tested the fixes and they appear to helped but in case anyone still experiences the same issue please let us know.

Our apologize for the caused inconvenience!

Apologies that still don't help the fact that people have paid for a game they can't play and some of them are all the downloadable content as well going to give it a few more days if the problem is not fixed by then NH I'll be reporting you to PlayStation Network hopefully they will ban you from selling your games probably not too much profit but I definitely will be getting on to Trading Standards hope you read this message

NoctisAtreides

0 2

fractuer

I do own Prophecy

StarLord1118

0 1

Me Too "Incorrect email or password", fix it, please.

fractuer

0 9

Marcopolocs

Please stop saying the same old sentence I am unable to read properly have an app on my phone that reads out for me but if you take any longer transferring to another server I'll probably be able to read it

Staff Member

Godlike

Marcopolocs

91 5752

The maintenance is officially over on PS4 and players can login now. The game received a brand new backend service and we expect noticable improvements from a performance perspective.

Please check all your stuff and characters in-game and let us know if anything is missing!

Thanks for your patience over the last few days!

Mijuriperu

0 4

Herejes!

Él Sagrado Emperador os castigara por vuestra impaciencia!