help! network error


Hi everyone, i bought Van helsing Final Cut yesterday on Steam but i got a Network Error as i tried to log in. I read on the news that there were some issues that apparently have been solved as the post from the 14th march says, but i am still unable to play the game (as i don't wanna start it without multiplayer functions).

Would i be able to use my character online as well if i start playing in offline mode?

Hope anybody can help me understand if it is a network issue or i am missing anything. Thanks for your assistance :)

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help! network error
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7 years 107 days ago

Still no answer from Neocore support. I can see a lack of professionality since i am definitely not the only one reporting this issue, so it should be in your interest as well to make sure you keep your customers, but i am not here to lecture you guys on customer service; just really disappointed by the lack of attention you pay to enquiries like this one.

7 years 116 days ago
Valkyrie Neocore

As i still can't manage to login i wrote a mail to the address you gave me with my username as you suggested. Hopefully they will be able to help  sorting this issue out. :)

7 years 115 days ago

same issue for me and my friend. Impossible to login.  we just bought the game and we can't begin to play together. we're in 1.1.0. 

This comment was edited 7 years 115 days ago by Nuntia
7 years 115 days ago
Please send your account details (and your login problem) to [email protected]
7 years 113 days ago

Sent the email 3 days ago but Neocore didn't get in touch with me yet, and still dealing with network error. How long would it normally take to get answered or any assistance? I don't wanna make any pressure, just trying to figure out how the support centre works

7 years 120 days ago

The upcoming 1.1.0 patch will contain the fix, but until feel free to send a mail to [email protected] containing your username.

7 years 73 days ago

Same issue