Game has crashed, report has been filed

7

I am unable to play this game. If I try to play on challenge mode it immediately pops up with a message that the game has crashed and a report has been filed. If I try to play in story mode I get to where you talk to the ship captain and it then does the exact same thing, game has crashed and a report has been filed. I am thinking of getting a refund from Steam if this cannot be resolved.

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Game has crashed, report has been filed
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3 years 328 days ago
Marcopolocs

My game updated with the recent patch and there is still no resolution to the issue. 


@sile I am using an AMD Radeon HD 8990





3 years 329 days ago
sile
We found no relation with the latest Windows update.

Please give a try to the game again after the next patch will have rolled out and report back to us.

3 years 329 days ago

Running older video drivers did nothing. Same frequent crashes and BSODs.


While getting increasingly frustrated I came across this article:

https://www.windowslatest.com/2020/04/22/windows-10-problems-with-kb4549951-update-get-worse/


Seem that KB4549951 could possibly be another culprit.

I removed it from my system and will give it another few days of testing.


@MARCOPOLOCS‍  Are you guys aware of this? If the game crashes because of a Windows update, you should be getting *A TON* of crash reports.

This comment was edited 3 years 329 days ago by sile
3 years 332 days ago
@JELDAR‍ apart from the test results came from @sile we fixed a bunch of crash issues and will implement these into the game in the upcoming period (an ETA cannot be confirmed yet but we are working on it)!
3 years 332 days ago

@JELDAR‍ What video card do you have and what driver version for it?

I am having the same issues over the last month and a half. The game is unplayable. Tried a lot of things but nothing worked.


What I'm testing now:

I have a GTX 1080TI and everything worked just fine until about a month and a half ago. I started getting a lot of random crashes making me super frustrated. (3-4 crashes per hour)

I just realized today that the nvidia drivers could be the problem here. So i uninstalled the latest version(445.87) and installed a version released in February(442.50).

I played the game for about 1.5 hours now and no crash so far... but more gameplay is needed in order to make sure that this fixes the problem (also other games were crashing for me and even got BSOD quite regularly).


I will come back with an update in a few days to tell you if installing an older version of the drivers worked or not.


Thank you and good luck!

3 years 333 days ago
Marcopolocs
I have verified the game's integrity and I have reinstalled on a new drive and the issue persists. 
3 years 334 days ago
Hi,

please first try to verify the game's integrity in Steam and if that did not help please reinstall the game on a different drive.
We are already working on various crash problems and will patch the game with the fixes.