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Cosmetic items lost ?

Warhammer 40K Support Area
By DeathWatch 000 5 years 94 days ago
Brother Kundari replied 3 years 257 days ago
18

Hi,


I just got the game back W40k Inquisitor Martyr and Prophecy, and i saw that i did not have access to cosmetic items that i already had before :

     Legacy (Founding Bonus)

          Companions

               - Wrathful Cherub

               - Scryer-skull

               - Torch-skull

          Emotes

               - Facepalm

               - King

               - Perish

     Legagy (Seasonal Gift)

          Companions

               - Repentant Cherub

          Cosmetics Helmets

               - Mask of the Martyrs

Would it be possible to have them back ?

Thanks for taking time to help resolve my problems.

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Cosmetic items lost ?
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5 years 93 days ago
May I ask your account name? I would check your account. 
5 years 93 days ago
+1
Marcopolocs

Of course. My account name is DeathWatch 000 (the following numbers are zeros and there is a space before the numbers).

5 years 92 days ago
+1


For information my account has only one character.
It's a psyker. Her name is Eisenhorn.
5 years 91 days ago
This comment was deleted 5 years 91 days ago by Marcopolocs
5 years 77 days ago
Hi,


can you tell me what is new with my problem.


Thanks

5 years 74 days ago
+1
DeathWatch 000

I will ask an update on this and I will get back to you here these weekdays.

This comment was edited 5 years 74 days ago by Marcopolocs
5 years 65 days ago
+1

We would like to ask your kind patience as due to some technical difficulties it takes more time but we are on it. Sorry for the delay.

This comment was edited 5 years 65 days ago by Marcopolocs
5 years 64 days ago

That's fine for me ! Thanks for taking time concerning my problem. Waiting for some news from you.

4 years 364 days ago

my items are also missing ... How do I fix this?

4 years 362 days ago
Deadeyeflint
May we ask what did you lose? Did you check whether your items returned after you relogged? There is a built-in mechanism in the game which returns the missing items after a relog. 
4 years 251 days ago
Old post, but I´m trying.

Regarding this Repentant Cherub. Then yes, i am having it, (or at least I´m having it displayed on this extras menu) but I´m unable to activate it. I do remember it was a gift or something from some kind of event, but can´t recall which one.

I also see that the Foundry Cherub is available, but not available to activate, which is understandable, since I did not have that Foundry package purchased.


Was the Repentant Cherub one of the Seasonal Gifts like some of the other pets given? Or was the Repentant Cherub one of the Specific Event prizes that you could earn by completing x number of Quests/Missions or reaching a set number of goals as an in-game event within that specific time?


Or was it a prize only for the top 200 on the Leaderboards? I remember some Event(s) having special prizes for top 200.


Help me out here please.

4 years 250 days ago
Brother Kundari

We will check this out as well as your account and I will get back to you as soon as possible! 

3 years 304 days ago
Posted by Marcopolocs 4 years 250 days ago

We will check this out as well as your account and I will get back to you as soon as possible! 

So, ok. I know I haven´t brought it up and talked about it, but I still have it, but I´m still unable to equip and use it. I know I sometimes wished I could actually use it for my Characters, but still can´t. But I do remember once upon a time when I actually could equip and use it, you know. So therefore... I am back and bring this up... once again. After you said this you will check it, and get back to me asap. Well, that is now more then 300 days ago. I still wish sometimes to equip it.
3 years 295 days ago
So Marco. Finding out about it? I still can´t equip it.
3 years 279 days ago
Brother Kundari
Thanks for your patience.


The cosmetic pet in question was a reward for the Skulls for the Skull Throne event back in 2019. Those who took part in the event received the Cherub. I assume you missed this event which is why you cannot activate it.

3 years 275 days ago
Posted by Marcopolocs 3 years 279 days ago
Thanks for your patience.


The cosmetic pet in question was a reward for the Skulls for the Skull Throne event back in 2019. Those who took part in the event received the Cherub. I assume you missed this event which is why you cannot activate it.

Yes, I remember this. I got it because of the fact I did particiate in it. I know I never missed out on it. And I remember I could even equip and use it. So why can´t I do so any longer?


I also can see among the Collection, the original Cherub that was ONLY available with the most expensive Founder Pack, and that I can not use. But I can understand that. I never got the most expensive Founder Pack. And that WAS Expensive.


But hey. Fix this please.

3 years 265 days ago
+1
Brother Kundari
We made some changes on our end, could you please check if you can get access to the Repentant Cherub now?
3 years 257 days ago
+1
I turned on after a little while. I played a bit. I checked. And I was pleased to see that I again, can finally, equip my Repentant Cherub.

Thank you for fixing.