Character Loading Error

6

Brief description of the bug:
When attempting to load my crusader character, the main menu is unresponsive for about a minute before returning a window stating "Character Loading Error, please try again or choose a different character" (paraphrasing).

What I was doing when this bug occurred:
As stated I was attempting to load a level 36 crusader character. Shortly before this started occurring, however, I had completed a random mission (Hunt, Nurgle Daemons) using a few tarot cards. I went from level 35 to 36 through mission rewards, and unlocked the verminslayer heroic deed. 

When the reward screen failed to show (empty inventory, no level up screens), I attempted to soft restart the game. When the main menu was unresponsive and did not even show my character, I decided to exit to desktop and restart the game.

Expected behaviour:
Character loads normally.

Notes:
Is this a serverside or clientside issue? I was seeing other strange things that weren't occurring when I played yesterday such as selling loot and salvage taking a long time to process, or not processing at all. Either/or, I bought this game during the steam sale and would just rather not lose my progress after 16 hours. I'm seeing other folks with the same issue and I'm sure they feel likewise.

Game account:
Sam.Graves

Hope this helps.

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6 comments
Character Loading Error
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4 years 155 days ago

The problems with our servers got fixed yesterday and since then we received no report about this issue. Please check on the game when you have some time and see if everything is back to normal.

Our apologize for the inconvenience this issue may caused over the weekend.

4 years 157 days ago
ChronicD
Created new char. Finished first mission. Finished second mission. Freeze screen at rewards. Probably will not be able to relog with that char anymore. Seems is not our day today.
4 years 157 days ago
makesense
Yeah, something up with the backend servers. I even created a new character and after playing for a bit, waiting out the lag at mission ends and exiting and reloading the game to force character updating, I got hit with the character loading issue on the new char. Guess we just need to wait till they figure out the issue. 
4 years 157 days ago
Marcopolocs
I got the exact same isue. Game blocked on rewards after finished mission. Semy-grey screen completly frozen. Closed the game with alt+f4. Then Character loading error. Around the same time.
4 years 157 days ago
Marcopolocs
Hey thanks for getting back to me so quickly.

If it's a backend issue then fair enough, I'm just glad I didn't screw anything up on my end.

4 years 157 days ago
+2

Our devs and backend server provider got informed by the problem. They started to work on the issue. No ETA can be provided at the moment as it is unsure yet how long this will take but I can assure you that we are on it. Your patience is kindly asked in the following hours.

We apologize for the unpleasant experience.