Can't log in

Warhammer 40K Support Area

By GrimmHunter

Marcopolocs replied

2 12

Before the update 2.19 WH 40K Inquisitor was working fine and now a screen pop up reads incorrect e-mail or password......what gives I need help with this can't play because of that. Thank you.

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14 comments

Featured comment

Staff Member

Godlike

Marcopolocs

91 5752

The maintenance is officially over on PS4 and players can login now. The game received a brand new backend service and we expect noticable improvements from a performance perspective.

Please check all your stuff and characters in-game and let us know if anything is missing!

Thanks for your patience over the last few days!

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Staff Member

Godlike

Marcopolocs

91 5752

GrimmHunter

Could you tell me your current Cabal's name? I will have the dev team fully reset your Cabal objectives.

GrimmHunter

2 12

Marcopolocs

Hello, I just logged in now and it is still frozen. I already have three cabal mission completed but can't move on for more cabal missions. Thank you for your help.

Staff Member

Godlike

Marcopolocs

91 5752

GrimmHunter

Is it still frozen for you? Our console testers looked into the issue but found no problem with the reroll function. Let me know if you still experience the bug.

GrimmHunter

2 12

Marcopolocs

Yes and I can't reroll or play another cabal mission, it's like frozen.

Staff Member

Godlike

Marcopolocs

91 5752

We will look into the issue. The problem seems to affect only those Cabal missions which include a donation process, am I right?

GrimmHunter

2 12

GrimmHunter

The Cabal mission " Send Tribute to Mars " Collect Electro Fragment is the same can't move on to a next Cabal Mission and can't Reroll Mission.

GrimmHunter

2 12

Marcopolocs

Well I logged in, thanks. I have been checking and so far nothing's missing from my inventory all is there thank you again. The only problem I'm having right now is with a bugged Cabal mission the one it reads "Pay Tithe to the High Lords" collect credits. The interact button that was on the screen is gone so I'm stuck.

GrimmHunter

2 12

Marcopolocs

Thanks.

Staff Member

Godlike

Marcopolocs

91 5752

GrimmHunter

AWS servers seem to be down making it impossible to login on all platforms. We will keep tracking the situation and will update you guys once we have something to share.

Fingers crossed that Amazon will handle the problem quickly.

GrimmHunter

2 12

Marcopolocs

Hello, well I received a new popup screen which reads " Something went wrong while connecting to the GameSparks Servers. Please try again later." Well I tried and nothing guess I'll have to wait. I managed to login once and I played one mission and after that couldn't play no more and then that popup appears. I play on PS4

Staff Member

Godlike

Marcopolocs

91 5752

The maintenance is officially over on PS4 and players can login now. The game received a brand new backend service and we expect noticable improvements from a performance perspective.

Please check all your stuff and characters in-game and let us know if anything is missing!

Thanks for your patience over the last few days!

Kainius

0 2

GrimmHunter

I hear u. I tried again and servers are under maintenance again best of luck to u,

Hope u get into some games

GrimmHunter

2 12

Kainius

It's annoying because I really wanted to play now and I have to tell my friends I can't play untill this issue is fixed.

Kainius

0 2

Same here I get email or password incorrect when I boot it up on ps4