An apology from NeocoreGames (and a friendly gift)

40

Dear Inquisitors,

due to the unexpectedly high number of players, our game servers went down for a few hours.

First of all, we are terribly sorry for the server issues. It was a combination of complex issues, but it was mainly the global chat that overloaded the servers. We have temporarily disabled global chat to solve this issue so everyone is able to play at least (Party chat, etc. will continue to operate). Of course, this is a temporary solution, expect a full update solving the issue completely.

To ensure maximum safety, we had to wipe account progress completely from the servers. We felt like this is not a big sacrifice as of now, since most people could only play for a short amount of time before the issue occurred.

As a token of our repentance, every one of you will receive a special Cherub in-game companion:

Once again, we are truly sorry for the inconvenience that we have caused, and we will continue to work hard to provide the best possible gaming experience.

Servers are back up and operational.

The Emperor Protects.

This post was edited 283 days ago by Morzan
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An apology from NeocoreGames (and a friendly gift)
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268 days ago
+1
Posted by Brother Kundari 290 days ago
Out from what I read from some of your posts, I guess It was a good thing for me to quite simply just wait till the game was actually released.

And we all getting a pet from a package you only get from a package you need to pay $1000 for originally? No, can´t imagine that is the case. Why would people who bought the base game get a pet only available from a $1000 package? Could it be? Hhhmmm.

At LEAST I know 1 of those 3 pets you get in the $1000 package is never gonna be able, and I mean NEVER able to get/buy for people who never bought that specific package. And that is a FACT. people who actually went for buying that $1000 package truly deserves to have a truly unique item(s).

With some time I may think it just might will be possible to get SOME of those pets through purchasable DLCs. But never ever all of them.

The pet from $1000 package Grand Master Pack is unique. It's not the same pet than this giving away. Skin is really different. Not the same wings, not the same size, not the same name in game (Cherub Pet from Grandmaster pack, Angelic Servitor from 1.01 patch).

268 days ago
Posted by KamTek 281 days ago
Yeah so giving away the 1 pet that people who paid $1,000 for that made them unique, because of a delay, is not right. Hopefully you create another pet, much cooler pet, for those $1,000 package folks.

In reality, this giving away Cherub Pet is  is not the same Cherub pet from the Grandmaster Pack. This Cherub pet is mentionned "Angelic Servitor" in game. The Cherub pet from Grandmaster Pack is mentionned "Cherub Pet" in Game. Skin is different. "Cherub Pet" from Grandmaster Pack is still unique.

This comment was edited 268 days ago by Edrynh
281 days ago
Posted by Morzan 290 days ago

The Cherub pet will be delivered in the next couple of days, we would like to ask your kind patience until then.

Yeah so giving away the 1 pet that people who paid $1,000 for that made them unique, because of a delay, is not right. Hopefully you create another pet, much cooler pet, for those $1,000 package folks.
286 days ago
Unless you are a console player.


Who has waited another 2/ 3 moths to play this game...


We actually dont care about this demographic,,,,



289 days ago
Posted by Brother Kundari 290 days ago
Out from what I read from some of your posts, I guess It was a good thing for me to quite simply just wait till the game was actually released.

And we all getting a pet from a package you only get from a package you need to pay $1000 for originally? No, can´t imagine that is the case. Why would people who bought the base game get a pet only available from a $1000 package? Could it be? Hhhmmm.

At LEAST I know 1 of those 3 pets you get in the $1000 package is never gonna be able, and I mean NEVER able to get/buy for people who never bought that specific package. And that is a FACT. people who actually went for buying that $1000 package truly deserves to have a truly unique item(s).

With some time I may think it just might will be possible to get SOME of those pets through purchasable DLCs. But never ever all of them.

I'm new and have never been a real follower of any of the WH40k series until recently I saw this game, Space Hulk Deathwing ,and Vermtide 2 for PS4 (some a work in progress obviously).



 Please tell me that truly did not happen....
289 days ago
+2

Ive always had to use PrplHze as my Alt if someone takes my name in other games. Im not foolish enough to think im the only PurpleHaze ever.

290 days ago
Out from what I read from some of your posts, I guess It was a good thing for me to quite simply just wait till the game was actually released.

And we all getting a pet from a package you only get from a package you need to pay $1000 for originally? No, can´t imagine that is the case. Why would people who bought the base game get a pet only available from a $1000 package? Could it be? Hhhmmm.

At LEAST I know 1 of those 3 pets you get in the $1000 package is never gonna be able, and I mean NEVER able to get/buy for people who never bought that specific package. And that is a FACT. people who actually went for buying that $1000 package truly deserves to have a truly unique item(s).

With some time I may think it just might will be possible to get SOME of those pets through purchasable DLCs. But never ever all of them.

290 days ago
Posted by Morzan 290 days ago

The Cherub pet will be delivered in the next couple of days, we would like to ask your kind patience until then.

ahhhhh. This would have been useful to mention from the start, eg "It will be delivered within the next few days, watch for it in your mailbox!" (or however we should know to look for it.)


thanks for clearing it up!

290 days ago
+9

The Cherub pet will be delivered in the next couple of days, we would like to ask your kind patience until then.

290 days ago
Posted by PurpleHaze 290 days ago
The account wipe happened when i went to work. The reset caused me to lose the name ive had on Steam for 14years, and its also my name on the webpage here,...So some impostor has stolen my name i had after release, and before the wipe again. How is this fair,...i was at work. Sure the Pet is awesome, but my name,.. really,..

This straight sucks for more than a few players i have seen this happen too. I hope you either get this issue resolved or at the very least find an alternate you are happy using.


I still think a full Account wipe was a bit much, i'd have much prefered a character and progression wipe i.e keep Account name and friends list the latter more so now we don't have a functioning in game chat option, kinda glad i took some screens of my friends list before wipes to note all the fellow Inquisitors i have had the pleasure of purging with over the last year+

Now lest hope most managed to keep or reuse the same IGN's

This comment was edited 290 days ago by Ixxolos
290 days ago
+1
Posted by Zardoz4 290 days ago
Same here. I was happy I got my name and now it's gone... and since it's after release it's gone forever :(
Same for my guild leader. Had it at launch, went to work or something, came back and it was gone. He was PISSED, and nearly deleted the game just from that.


I see the game's sitting at "Mixed" now on Steam, and it's only slowly trending downwards. I don't mean to be all "I told you so", but...I told you so, Neocore. Several times, probably. Launch on Steam has GOT to be butter-smooth, or they WILL destroy you. Even though this was a pretty minor problem compared to other launches I've seen, it was enough to do some damage. Especially the wipe after launch.

Don't get me wrong, I still love this game. I played for like six hours straight after the servers were back up yesterday. I'm excited to see what else comes down the pipe, especially in terms of further bug fixes and polish. And hey, now everyone gets the $1000 pet for free. :P

290 days ago
Same nothing showing up in my panel for the pet OR the mask. Your chat doesn't work which I know you're working on. Apparently your bug report feature doesn't work either. Seems to send me in circles.
290 days ago
+1

nothing showing up on my panel about a pet



290 days ago
So, is this pet aalready in the game? Cause i cant seem to find it... Console just says: "no pet available".
290 days ago
So guys where is this pet ? where is this custum console? 
290 days ago
Posted by PurpleHaze 290 days ago
The account wipe happened when i went to work. The reset caused me to lose the name ive had on Steam for 14years, and its also my name on the webpage here,...So some impostor has stolen my name i had after release, and before the wipe again. How is this fair,...i was at work. Sure the Pet is awesome, but my name,.. really,..

time for an upgrade - how about BlueberryKush XD

290 days ago
PurpleHaze
Same here. I was happy I got my name and now it's gone... and since it's after release it's gone forever :(
290 days ago
+3
The account wipe happened when i went to work. The reset caused me to lose the name ive had on Steam for 14years, and its also my name on the webpage here,...So some impostor has stolen my name i had after release, and before the wipe again. How is this fair,...i was at work. Sure the Pet is awesome, but my name,.. really,..
290 days ago
+1
RomeoAlphaYankee
I bought the game from Neocore shop. No pet here.
290 days ago
tzxazrael
Same thing here, can`t see any pet.
290 days ago
ok am i blind, or did it not work for steam players?

i go to the customization console, and it says "Pet: [not available]"
is there somewhere i have to claim it from first?


just to compare, i DO have my Mask of the Martyrs... and i was playing when the servers crashed just after launch, but then i decided to get some sleep in case it took a while.

290 days ago
Kudos again to the team on working towards a fix. 


The gift is a boon too amazing :O Will we be getting the Servo skull pet from the founding packs as well as the Digital Artbook and Soundtrack sometime soon™ too?
290 days ago
Morzan
No i cant change mission dificulty.. in mission brifing like Beta.. :(
290 days ago
Delighted of the gesture! Thank you!
290 days ago
When do we get it and the mask?
290 days ago
+3
Apology NOT needed or expected.  THANK YOU for a fantastic game!!!
290 days ago
Morzan
What about Tarot mission ? We can't switch theses missions and even if it shows the right power level, the modifiers are like a 50 power level mission (and the rewards are such as well). 
290 days ago
+2
Really a nice gesture of you Neocore to do. Thank you.
290 days ago
+2
CyrusCyborg

You can set it on the Briefing screen before starting the mission.

290 days ago
How i can change dificulty ?? i start in story but to easy...
290 days ago
+2
Did you try with the Litany of Rollback? Are you sure your A.I. has not been corrupted by the Ruinous Powers???
290 days ago
+1
where do you redeem/claim the free cherub as I see the console to apply it but it says no item available under pets


290 days ago
Inquisitor Omega
mine too.. but where i click to get the gift ??
290 days ago
yeah thanks for the gift and all... my acount got wiped ..had to start all over again 
290 days ago
WOW where i can see my GIFT !:: how i get ?? in game
290 days ago
Free gifts! :-)
290 days ago
You guys are awesome.  :)
290 days ago
+1
just please promise no more wipes... I've done the tutorial so many times i could recite it word for word. All jokes aside I hope your team are all well. I love this game... (Minus the downtime poop obviously)
290 days ago

Thank you for the hard work ! 

The Emperor Protects.

290 days ago
It was a bummer for sure but we will all get over it. The game is feeling amazing so far guys, keep up the diligent work. Thanks.