- Home
- Games
- Company
- Community
- Roadmap
- Media
- Store
- Store Support
- Feedback
- Contact Us
- Warhammer 40K
- Home
- Community
- Hub
- Week passed since release on consoles
Week passed since release on consoles
Warhammer 40K Support AreaGame still unavailable in Russia, Neocore support tell me "contact publisher about refund" and publisher don't want to offer refund, because "it's problem with servers which out of our hands, talk with Neocore".
I understand what it was some mistake and not working game somehow manage to reach Russian PS store, but how you guys "trying" to fix this mistake looks grim. You can't do anything and don't want to lose money, so you just bounce people between support members asking same questions and turning on full ignore mode then word "refund" comes to play.
You selling released game, not pre-order with random release date. Game is completely unplayable for WHOLE REGION for a week and you treating with this problem like "OK, they gave us money so let's just ignore them and they forget about one game in their library". Is that how Neocore treating problems?
Your Thoughts? Please login to place your opinion. Not a member yet? Register here and now!
We are still collecting feedback if anyone else still have connection problems so feel free to contact us at [email protected] and share the recent results!
Dear Inquisitors from Russia, it looks like the dark times are over, and from now on we can cleanse, purge, kill! I’ve just tried to log in the game and it worked! No proxies, no buben’s dances.
Try by yourselves, maybe finally the problem with servers is solved.
If it’s so, thank you, NeocoreGames!
For the Emperor!
I did not want to get back to you just yet without a proper answer since things are in motion on our side and we try to reverse the situation. I cannot provide more detail on the matter but we are trying to handle the matter another way than up till now - nothing can be certain though.
5 days passed and still no news? Not a single? All i asked is the answer should I wait a bit more or should I delete the game and forget about the money i spent, cause after almost 6 weeks of waiting no refunds for me for sure!
Question to Marcopolocs. Plase answer at least something about situation with Russia. The game was removed from PSN of that region, but not the DLC and "cosmetics". Can we still hope for accessing your servers in future? What about relocating in unbanned areas? PLEASE, don't ignore this.
What about servers in Russia ?
3 weeks passed and still no news for Russian players? Can You give us some "hope"? Or we should forget about solving the connection problem and delete the game, which we waiting for so long? Please answer at least something, cause other tech support keep silent (I mean from russian side).
All console sales related things are handled by our publisher, that's why we tell you to get in contact with them.
And they say "game is bugged, contact to Neocore, they handle game related things"
I'm joining the request. Dear Neocregames, please react somehow, and it would be better if you fix the issue, instead of sending us to local publisher.
We're purchasing your games not to be ignored.
Best regards,
All console sales related things are handled by our publisher, that's why we tell you to get in contact with them.
I join ! Since the release i can not play , for which i paid 1/4 of my salary .
I'm joining the request. Dear Neocregames, please react somehow, and it would be better if you fix the issue, instead of sending us to local publisher.
We're purchasing your games not to be ignored.
Best regards,
Set this current order state as My default.