Game still unavailable in Russia, Neocore support tell me "contact publisher about refund" and publisher don't want to offer refund, because "it's problem with servers which out of our hands, talk with Neocore".
I understand what it was some mistake and not working game somehow manage to reach Russian PS store, but how you guys "trying" to fix this mistake looks grim. You can't do anything and don't want to lose money, so you just bounce people between support members asking same questions and turning on full ignore mode then word "refund" comes to play.
You selling released game, not pre-order with random release date. Game is completely unplayable for WHOLE REGION for a week and you treating with this problem like "OK, they gave us money so let's just ignore them and they forget about one game in their library". Is that how Neocore treating problems?