Hello everyone. I opened this discussion in hope to show the developers, what to avoid when interacting with their customers in the future. Until now i feel they have not only been pretty open to suggestions (for ex. letting the community choose which bolter sound is better), but also established a direct communication with the fans and as someone who is a founder, i didnt see any major change in direction where the game is going so i am quite happy at the moment.
Now the actual reason why i opened this topic is a post on the general discord channel by a user called "[LEGN] - Dozo.
Here is what he wrote:
I must say, I agree with the above video, especially the mention "And five years ago we would be having a different conversation because 5 years ago there wasnt the... colossal fuck up that was Eternal Crusade." and the comment in regard to the fact that it WILL be compared and the reputations aligned. As a more prominent member of the EC community, a 40k gaming guild leader, someone who has spent many hundreds of hours in game in EC and now an Inquisitor founder with hopes to do the same in Inquisitor, I hope whole-heartedly that the cancerous attitude and negative undertones within the community dont make their way to this game too. Because thats heresy which once has taken root, can not be purged and has been incredibly damaging to ECs reputation and could do the same here.
Now i don't know which video he is referring to so correct me if i am reading this wrong, but here is my 5 cent concerning how to treat your customers in the gaming industry:
Referring to the core reason failure of EC being the toxic community means wilfully ignoring or not caring about the lies, rudeness towards their customers and scamming attempts bE has been caught doing while showing a complete lack of dedication and talent for making EC a good game.
Now it is true that reactions are disproportional, because people are anonymous on the internet and therefore more outspoken. But what Nathan Richardson and his team did to their customers would not fly within any industry branch but the gaming industry. And i find it not only irritating, but harmful to blame the community for a big chunk of why EC failed as a game.
With this attitude developers will get the feedback that they can get away with this kind of behavior because there is always people that will defend the devs and/or shift the blame towards the customers because they dont word their "critique" nicely. This is why triple AAA games are pumped out with all the day 1 patches, fatal crashes, horrible performances etc.
Dear neocore developers, please don't listen to this mindset. If you get a big shitstorm because of anything, you need to address it. You have a discord channel, you seem to be willing to interact with your customers directly. This is a big step forward within the gaming industry, which is rotten to the core atm in my opinion. Face criticism head on, don't hide behind excuses like „a toxic community, trolls and haters". Try to see beyond that and recognize what the people are actually criticising instead of putting your players behind a "our players are just entitled crybabies" wall. Don't take the easy route and delete posts and entire threads, banning people because they dislike something about your game in whatever shape or form. This is part of the reason why EC failed. Because they let a big manchild with the user name "Asheru Swiftwind" go on a censoring rampage, because it made him feel powerful on the internet.
Don't treat your community like children or the enemy. Even if some user posts suggest otherwise. Remember, this is the internet. Everybody uses an alias. We talk different here than face to face.
Relic did it with DOW III. They failed.
bE did it with EC even worse. They failed.
Neocore didn’t do any of those. If you devs keep this kind of communication with us up you will NOT fail your customers.
Critique on the internet doesn’t have to be packed nicely. You deliver a product, you sometimes have to walk through the desert of insults and mean words to find the true essence of what people want in their product, because that is what will show your dedication and good will and as a result will pay out nicely for you as well. This is how capitalism works, even on the internet.
Massive shitstorms have a reason. And it's not trolls and haters. They are just a by-product of any game and any company.
Read between the lines and you will find that taking criticism - even if packed as an insult - and reacting to it by trying to improve your product accordingly will secure a solid fanbase of dedicated people that wont mind if mistakes are made, but will actively try to help the devs to come up with solutions.