Need Help Getting Product Key

11

So I set up my neocore account using the Facebook login. I forgot the password I set up to access my product key for my purchase. I have done numerous password reset requests and emails to Neocore and Xilsoft (the purchasing platform), asking for a reset link, or my product key, so I can download my game and help test it for you guys. I really want to support you guys, but not hearing from you guys or even a robot, is not a good way to help a person wanting to support you. If I don't hear from you soon, I'm going to have to ask for a refund, and I don't want to do that. Please help!

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Need Help Getting Product Key
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1 year 127 days ago

You will get your Steam key in email too. So check your folders. 

After that you can activate it on Steam.

This comment was edited 1 year 127 days ago by Morzan
1 year 127 days ago
Morzan

I have not received any email from steam about a product key also. I have received nothing for either password resets or product keys. Thank you for the response and the efforts so this rookie inquisitor may aid The Emperor.

1 year 127 days ago
Connman234

Do you use hotmail?

1 year 127 days ago
Morzan

No, but I do have a back-up email I rarely use (Gmail). Or, I can make a new account using my primary email and can we transfer the purchase to that?

1 year 127 days ago

I did just sign up for your newsletter and got the confirmation email. so it is not an issue of my cable-company's servers being black-listed. I am able to receive direct emails from you guys.

1 year 127 days ago

Have you checked your spam/junk folders?


The pass-reset and newsletter are two different system. So if there is no email in your SPAM/JUNK folders then you have to add neocoregames.com - to your email whitelist. After that you will get the emails. 

This comment was edited 1 year 127 days ago by Morzan
1 year 127 days ago
Morzan

I have checked both spam and junk folders both in my email program, and directly on the Cable-Company servers. I have received nothing.

1 year 127 days ago
Connman234
Make sure to add our domain - neocoregames.com - to your email whitelist and then try again the pass-reset.

If it not works, write a detailed email about the problem to the support team ([email protected]), and also send your gmail address and we will send your code to your gmail.

1 year 127 days ago
Morzan

Thank you for the info. I have added the domain to the whitelist. I have sent a couple email to [email protected] on this past Friday, and have received nothing. That is why I am posting on the forums here. I sent those emails by my primary email, so it should be easy to just reply to those.

1 year 127 days ago
Connman234
You received nothing because your mail hosting might filter out our messages. 

But if you've added our domain to whitelist, you should be able to get our mails.

Try the pass-reset now.

1 year 127 days ago
Morzan

I have not received anything. No emails from a pass-reset system or your support team.