Problems with activatioN? look here.

102

Hello guys,

We are aware that some of (hotmail / web.de / gmx.de users) you are waiting since quite a long time to receive verification email

We would like to ensure you that we are on the case and working to manually solve the issue. Please note that some email providers take a lot longer than usual to deliver the mail, and that the system may throttle down a bit to ensure safety when there are numerous requests for keys.

If you do not receive the verification mail and you are unable to activate your account (Be sure to check your spam folder!), please send an email to [email protected] and we'll help you right away.

Also, to ensure you to receive our emails, please add [email protected] to your address book. This might help.

Thanks for your patience,

Neocore Staff

-

UPDATE FOR HOTMAIL (and probably other) USERS: 

Go to your e-mail client,

Options > Safe Senders > Add "Neocoregames.com" to the whitelist > Save

This might help.


This post was modified 1 year 302 days ago by Morzan
Store Page
Share
102 comments
Problems with activatioN? look here.
Your Thoughts? Please login to place your opinion. Not a member yet? Register here and now!
1 year 303 days ago

I only had to wait a few hours before this problem was fixed. Will gladly pass this knowledge in-game to anyone who has the same problem(s) 

1 year 304 days ago
+2

Want to say thank you for the support.

Account verification was the problem. Solved by mailing at [email protected],

direct answer just a minute later and account was free.

Purchase in between seconds and received the steam-code, now downloading...nice.

Good luck with the project.

Hope for a good and solid community.

Cheers

Dharchaon

1 year 304 days ago
This comment was deleted 1 year 304 days ago by Morzan
1 year 304 days ago
1 year 304 days ago
Posted by dimitri imkariel henry 1 year 304 days ago

Hi

Same problem, i have buy the game Before yesterday and I still have not received my key.

Even if I put you in the list of emails allowed.

the ID of the Xsolla transaction is the : 253501181


thank for our help !

This comment was moderated 1 year 304 days ago by Jim Fox
1 year 304 days ago

Hi

Same problem, i have buy the game Before yesterday and I still have not received my key.

Even if I put you in the list of emails allowed.

the ID of the Xsolla transaction is the : 253501181


thank for our help !

This comment was moderated 1 year 304 days ago by Jim Fox
1 year 304 days ago
hi fellas 

got another missing key for yous, super keen to start playing.

1 year 304 days ago
Hello 


I have emailed support about not receiving my steam key and have yet to hear a boo from them  

1 year 304 days ago
Posted by Valkyrie Neocore 1 year 305 days ago
Your key has been sent, checked it for you. 


Sorry for the inconvenience and thanks for your patience.

after sending an email, ive still not received a key. can you please have a look for me? thank you. a simple change to the account management with your key or similar would litterally solve this issue.
1 year 304 days ago
Same issue here, game is listed in my account history, money is deducted from my account, transaction email comes through but no mail with a key to be seen anywhere :/
1 year 305 days ago
BrutusGregori
Your key has been sent, checked it for you. 


Sorry for the inconvenience and thanks for your patience.

1 year 305 days ago
This seems to be  major issue. People buying your product and waiting 6+ hours for content they paid for? Dosnt seem right. I would change the profiles, add a drop down menu that shows the available codes for games you bought. Waiting on codes in emails is a slow boat way to get your product out.


Frustrated with how blaise the tech support and customer support teams are being. This is a serious issue. 

1 year 305 days ago
SkiMatic
done likewise. Been about an hour not a peep from support. 
1 year 305 days ago
Valkyrie Neocore

I have contacted Support with email and still nothing.....been more then 5mins

1 year 305 days ago
Still waiting on key since this morning.
1 year 305 days ago
Posted by war31kfan 1 year 305 days ago

Did not receive key, contacted support, got the key in five minutes, thank you guys!

Yeah,  just had to finish the new Taboo episode ^^
1 year 305 days ago

Did not receive key, contacted support, got the key in five minutes, thank you guys!

This comment was edited 1 year 305 days ago by war31kfan
1 year 305 days ago
ghostbear007
Contacted the support and got the key.


Thank you.

1 year 305 days ago

Same thing. Normally I use gmail but I created an account using my facebook so it used my msn.com :( I did make sure to add neocoregames.com to my white list straight away.

It's only been 6 hours, so not too worried.

1 year 305 days ago
I didn't get a key. I do use hotmail so I hope thats not a the problem.
1 year 305 days ago
+1
Valkyrie Neocore
Oh my *******god i have the key. I love you soooooo mutch <3 :D
1 year 305 days ago
Valkyrie Neocore
I have send you a email from a nother email from me. I hope that can help to get the key
1 year 305 days ago
Posted by mark jones 1 year 305 days ago
No key but conformation from paypal and Xsolla you have been whitelisted jack all in the junkmail also. Why not just put the key up on the site in the history section ffs

Already developing that feature, it will be available next week :)

The issue is still present for hotmail, web.de, gmx.de users even if they whitelist @neocoregames.com

So if you encounter this problem, feel free to send a mail to [email protected]

- Account activation, it's enough to use this subject, I will know what to do. Then if you receive the receipt after the payment, drop another mail containing your username.

- Steam Key is enough for subject, just don't forget to attach a receipt or order id (capital letters) and your username.

This comment was edited 1 year 305 days ago by Valkyrie Neocore
1 year 305 days ago
Posted by C76M 1 year 305 days ago
Waiting for an email back from you guys. Can't wait to test this out
Just got my key :D Thanks guys!
1 year 305 days ago
+2
No key but conformation from paypal and Xsolla you have been whitelisted jack all in the junkmail also. Why not just put the key up on the site in the history section ffs
1 year 305 days ago
+1

I have sent you my 3 email for the key. Now you have a Screenshot from the received the confirmation from Paypal and Xsolla.

And i have Write you my Name an the Order ID from Xsolla. I hope you can send me now the Key. I wait over 2 Days.

1 year 305 days ago
Waiting for an email back from you guys. Can't wait to test this out
1 year 305 days ago
How much time should we expect before the key is sent? Just as a reference, the domain is whitelisted but I didn't receive the key so far. 
1 year 305 days ago
Hello.


Is there still the problem with receiving the key if someone is using web.de?

I bought the THRONE AGENT PACK and received the confirmation from Paypal and Xsolla but no activation-key.

1 year 305 days ago
Valkyrie Neocore
i have the key now thank you Valkyrie
1 year 305 days ago
+1
Osiris212

... Intereseting, cause there isn't any mail from you side, with the mail address that you used for purchase.


Checked it, also I mailed the key manually.

SORRY, it ended up in the Junk Folder, shame on me, I tell every people to check it first, and then I'm the one who skip this step...

This comment was edited 1 year 305 days ago by Valkyrie Neocore
1 year 305 days ago
Valkyrie Neocore
i sent at 11:28 GMT with #(order letters) username and original email address and still have nothing.
1 year 305 days ago
Just checked and all the keys, have been sent out till GMT+1 12.57


If you haven't received, probably you missed an information from the mail #ORDER (capital letters) or USERNAME without that I hope that you can understand that keys can't be sent out. In every case we need a proof of purchase. If it's attached, we handle the key as fast as we can :)

1 year 305 days ago
Valkyrie Neocore
I have sent 2 and the domain is whitelisted
1 year 305 days ago
I have buy the game for 2 Days and have  o key on my email. I send an email last day but nothing is hapend.
1 year 305 days ago
Osiris212
Then, send a mail so we can check it for you manually. ^^
1 year 305 days ago
Going on 19 hours now and no key with 2 emails sent, disappointing.
1 year 305 days ago

I got my key after I contacted the support via e-mail.


Thanks Guys :)

1 year 305 days ago
Posted by Hudson 1 year 306 days ago
I've done all that has been advised on the forum including emailing support and haven't heard back. Must be going on 7-8 hours since i purchased. Had I known about this I would never had given my money, and given that I still haven't got a key I couldn't honestly recommend this to anyone.
Hey, sorry to hear that. What e-mail provider do you use? Make sure you sent the e-mail to [email protected] There's a lot of work going on, if you don't receive any reply, send an e-mail again, maybe try another e-mail provider, some of them just don't work very smooth with our service right now, we're looking into it. 
1 year 306 days ago
-1
I've done all that has been advised on the forum including emailing support and haven't heard back. Must be going on 7-8 hours since i purchased. Had I known about this I would never had given my money, and given that I still haven't got a key I couldn't honestly recommend this to anyone.
1 year 306 days ago
Ah, thanks for the thread, just found it and was wondering how I was supposed to download the game.  So I'll just wait for the key.  Game looks great though kudos to Neocore, for an Alpha it is really looking good and so much potential.
1 year 306 days ago

Yeah, bought the game yesterday too and didnt get a key.... but I have faith in the Emperors Little helpers :D

1 year 306 days ago
Damn - always read forums before purchasing 
1 year 306 days ago

Praises have been heard, bunch of keys are waiting to exit from the warp and find their hosts.

Sorry for the inconvenience and thanks for your patience!

This comment was edited 1 year 306 days ago by Valkyrie Neocore
1 year 306 days ago
Thirdye
I'm still waiting too but I have faith that someone will email me a key at some point soon! Been trying to buy the game and then wait for a key since yesterday now.
1 year 306 days ago
Is there any ETA for keys to be received or are they on a constant stream of being handed out?
1 year 306 days ago
dragoonwar666
not to neg or anything but cen i plz get my key before the end of sunday
1 year 306 days ago
Posted by Hekalis 1 year 306 days ago
Bought the game nearly three hours ago and no key

Our support team is working hard. They are sending out the keys manually. You will get your email, key as soon as possible. 

This comment was edited 1 year 306 days ago by Morzan
1 year 306 days ago
Bought the game nearly three hours ago and no key
1 year 306 days ago

Can I just say a massive thanks to supports Andres who worked with me throughout the night to try & get my account sorted. I was unable to resolve it initially but randomly after several attempts this afternoon it worked! I then did battle with the banks fraud prevention (who were looking out for me so I can't begrudge) & managed to get my order in xD


Downloading now, finally the purge begins! Excellent support, much appreciated guys ;)