Cosmetic items lost ?



I just got the game back W40k Inquisitor Martyr and Prophecy, and i saw that i did not have access to cosmetic items that i already had before :

     Legacy (Founding Bonus)


               - Wrathful Cherub

               - Scryer-skull

               - Torch-skull


               - Facepalm

               - King

               - Perish

     Legagy (Seasonal Gift)


               - Repentant Cherub

          Cosmetics Helmets

               - Mask of the Martyrs

Would it be possible to have them back ?

Thanks for taking time to help resolve my problems.

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Cosmetic items lost ?
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88 days ago
May we ask what did you lose? Did you check whether your items returned after you relogged? There is a built-in mechanism in the game which returns the missing items after a relog. 
90 days ago

my items are also missing ... How do I fix this?

156 days ago

That's fine for me ! Thanks for taking time concerning my problem. Waiting for some news from you.

156 days ago

We would like to ask your kind patience as due to some technical difficulties it takes more time but we are on it. Sorry for the delay.

This comment was edited 156 days ago by Marcopolocs
165 days ago
DeathWatch 000

I will ask an update on this and I will get back to you here these weekdays.

This comment was edited 165 days ago by Marcopolocs
168 days ago

can you tell me what is new with my problem.


182 days ago
This comment was deleted 182 days ago by Marcopolocs
183 days ago

For information my account has only one character.
It's a psyker. Her name is Eisenhorn.
184 days ago

Of course. My account name is DeathWatch 000 (the following numbers are zeros and there is a space before the numbers).

184 days ago
May I ask your account name? I would check your account.