Console Support Information

159

Inquisitors!

We're receiving a lot of feedback following the console release of Warhammer 40,000: Inquisitor - Martyr across all platforms and social media, so we'd like to gather everything that might concern you for a quick reference.

1. Patch is coming soon

Please rest assured that we're constantly monitoring feedback and we're working on patches accordingly. Though this is not a very quick process, you can expect fixes for most common problems regularly, as soon as we have processed feedback, fixed the most pressing problems, and the patches gone through the approval process. These can take several days, but they're on the way.

Our first upcoming patch will improve stability, auto-aiming and fix some of the more common bugs on consoles. Patches will regularly improve the overall game, while free content updates (Seasons) will provide additional content and further improvements. In general, these updates contain the same content as the PC version, but with a slight delay in publication.


2. Verifying your account

There seems to be a few players who have trouble with registration, login or e-mail verifications. If you're one of them, first of all, you should check the following before contacting us:

  • Is your e-mail account still active?
  • Are you the only user of the e-mail address?
  • Is the verification link e-mail maybe in the spam folder?
  • Did you enter your e-mail address correctly?
  • If you received a 404 on mobile, have you tried clickin on it on a desktop PC?

What you should avoid, as they might be the source of the problem:

  • Clicking a verification link after requesting a new one (only the last one will work)
  • Spamming verification requests endlessly instead of waiting for a verification link to arrive (it can take a few more seconds, just check again the spam folder, refresh, but don't request a new one every second)

If the problem persists, please contact [email protected]and we can look into your case. Please provide both your e-mail address that you tried to use and your PSN ID or Gamertag. 

You can also try registering with another e-mail address, see if that works.

(Also, don't post your e-mail address and console ID on social media by tagging us, as it will be visible to everyone.)


3. Proper channels for technical support

If you'd like to engage in the conversation about technical problems, you can get a faster reply and solution if you target the proper support channels. If you have any technical problems with the game these are the most effective channels:


Thank you for reading, we hope you're enjoying the game! Don't forget: the Emperor protects!

This post was modified 2 years 4 days ago by Megapull
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Console Support Information
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112 days ago
This comment was deleted 112 days ago by Marcopolocs
112 days ago
This comment was deleted 112 days ago by Marcopolocs
128 days ago
PIGz
Please contact us at [email protected] and we will assist you in the matter.
129 days ago
+1

I am having a similar problem created an account for Neocore and when I put my detailed into the xbox it says it's already used for account linking.

This comment was edited 129 days ago by PIGz
131 days ago
dpach
Please provide us your Gamertag and we will check your account.
132 days ago
i created an account and im on Xbox and it won't let me sign in using my exact email 
133 days ago

@PNOYBOI916‍ as we checked your account is properly linked with your ingame account.
On the other hand we deleted your comment as you shared a personal email here.

134 days ago
This comment was deleted 133 days ago by Marcopolocs
136 days ago
+1
Syringol
Update. 

 As of this morning it's working for me. 

136 days ago
+1
Nexus69svK
I logged in this morning and it's working now. 


136 days ago
+2

Everyone!

Please contact us at [email protected] and provide us your PSN/Gamertag as well as an email which we can set as your ingame email.

Our apologize for the caused inconvenience, our colleagues are already on the matter, fixing the registration/verification process.

This comment was edited 136 days ago by Marcopolocs
136 days ago
Posted by Maatsuga 136 days ago
hey where did u guys send em a message? I can't find anything

Did u send an email?

this "this email is already used for account linking" error is pretty frustrating

If the problem persists, please contact [email protected]and we can look into your case. Please provide both your e-mail address that you tried to use and your PSN ID or Gamertag. 

136 days ago
hey where did u guys send em a message? I can't find anything

Did u send an email?

this "this email is already used for account linking" error is pretty frustrating

136 days ago

Also got a reply from the message i sent. Im now logged in.  

136 days ago
Posted by Nexus69svK 136 days ago
so a small update

i sent an email to neocore and while i was waiting for a reply i tried to type the email address ingame and somehow it worked

it took me to the account registration form in game however.

meantime i got a reply from neocore asking for some details and i replied to them that i did the registration process ingame using the same email i used in the browser hoping i didn't screw up my account.

will let you guys know once i get a reply from neocore

update to the update :)


i got a very fast reply from neocore regarding the account and they reasured me that doing the registration again ingame didn't affect my account at all. they also veryfied my account whilst checking.

so they DO work on weekends and they reply very fast(at least for Xbox)


hope this helps

136 days ago
so a small update

i sent an email to neocore and while i was waiting for a reply i tried to type the email address ingame and somehow it worked

it took me to the account registration form in game however.

meantime i got a reply from neocore asking for some details and i replied to them that i did the registration process ingame using the same email i used in the browser hoping i didn't screw up my account.

will let you guys know once i get a reply from neocore

136 days ago
Xbox one; I'm unable to pick up items after opening crates while playing Warhammer 40K Inquisitor is there something I'm missing or is this just a bad glitch?
136 days ago
WhispererInDarkness
So they do work on weekends. Thanks for the info. I will write them as well for my xbone and give you guys an update
136 days ago
+1

Hi, everyone. I've wrote that had a problem with verification on PS4. I've sent neocore a message and they help (it took 1 hour). 

136 days ago
+1
Nexus69svK
I haven't found any yet. The only info that I can find at all is further down the thread that says they aren't open on the weekends....
136 days ago
+2
Posted by Syringol 136 days ago
I just signed up for an account to report this apparently glaring issue.  Your game won't even allow me get past the launch screen since it keeps telling me my account is already linked on my PS4. This is not possible as I just made this account with the same info so I could report this problem.  After reading this thread why is this still a issue two years later!! Fix this or give me my money back wtf. Seriously. 
Hi, i have the same issue on Xbox One, got the game yesterday with the games with gold subscription. I created a new account and I get an error that the email is already in use for linking an account. Are there any fixes? 
136 days ago
+4
I just signed up for an account to report this apparently glaring issue.  Your game won't even allow me get past the launch screen since it keeps telling me my account is already linked on my PS4. This is not possible as I just made this account with the same info so I could report this problem.  After reading this thread why is this still a issue two years later!! Fix this or give me my money back wtf. Seriously. 
137 days ago
+4
Sh*t's broken again, and no your "patch" 7 hours ago didn't fix it. 
137 days ago
+3
Ramones13

Same problem with ps4

137 days ago
+1
Komme auch nicht über xbox one rein!!! 
137 days ago
+3
Same here :( glad it's not just me.. not glad I can't play the bloody game


137 days ago
+3
Lord Anvil
Ive sent neocore a message, but it says that they dont "operate" messages in the weekend. So i guess we wait till monday the least.
137 days ago
+1
Ramones13
I'm having the same exact issue! I've been trying for two hours!
137 days ago
Ramones13

Same here. Just downloaded it from Games with Gold and have the same error message....dafuq?!

137 days ago
+2
Ive just installed the game on Xbox One, when trying to enter the game it asked me to register with a neocore account, and so i did. After registering tho, when writing my e-mail  and clicking next i get an error saying "This e-mail is already used for account linking". How can i fix this problem?
137 days ago
+2
This was posted nearly two years ago! And even now I'm encountering this issue! I mean come on! This should have been fixed ages ago! 
1 year 101 days ago
This comment was deleted 1 year 99 days ago by Marcopolocs
1 year 213 days ago
Optimize framerate on PS4, unbearable play!!!!!!!!!!!!!!!
1 year 323 days ago
Hellraiser76
We will check on this, thanks for reporting it!
1 year 324 days ago
+1
Marcopolocs
Hi there...the problem with multiplayer is that, all of a sudden, is near impossible to get into a mission. Ive done 47 so far but the last 7 were very difficult to get and took a lot of attempts. It either does not find enough players or the message "matchmaking not available" appears. Have tried waiting 30 minutes sometimes, without success. This did not happen at the beginning. No real issues getting connected for the first 40. Playing on XB in Portugal. Thanks
1 year 335 days ago
+2
This comment was deleted 1 year 329 days ago by Marcopolocs
1 year 335 days ago
KiLLyoX69
I'm not telling you how you should feel. I was stating how I feel. If that upsets you that is your problem. I enjoy the game despite its bugs and prefer an optimistic approach apposed to a pessimistic one. but to each there own.
1 year 336 days ago
+3
Anyone else notice that Charybdis Outpost is discounted now? I guess Neocore has time to put sale tags on stuff, but can't be bothered to make it playable. 
1 year 337 days ago
Marcopolocs
hi my cabal hasnt reset for two weeks now can someone sort it pls...cabal GreyKnights GT TheCelt76 character Morigantus Xbox one. thx
1 year 338 days ago
+2
thehemham
And some people are just happy with a beta release of a game sold full price ^^

More than 20 days than 3 of of characters are stuck with the crashing bugs, I should be happy with it ??

1 year 339 days ago
-1
NaylOrion
I'm very familiar with both neocore games and the 40k universe and I know they are working on the fixes it's one of those things you just have to find something else to play during those down times. Just like POE on launch. Which I know isn't the best example considering poe is a free to play but I beleive everybody has been waiting for a diablo like 40k game. So now that we have it we should embrace it. Because if we do not I doubt it will be around. It's a company trying something they haven't done before but I beleive it will pay off.
1 year 340 days ago
+3
thehemham
I like the game, too. I'm a huge 40K fan and have been wanting a Diablo-esque version of Warhammer for years. But I also really want to see it improve. Frankly, right now it's unplayable. The bugs in the main storyline alone are issues that should've been resolved in the alpha. And definitely shouldn't have made it past the beta. Now we have a game we've paid for that we can't actually play. And paid DLC that can't be accessed. And still no coherent response from the development team. If you, as an individual, are OK with that it's your prerogative. But it's not acceptable to the rest of us, nor should we be making excuses for developers who simply aren't communicating with their customers. I'm OK with a fun game that has some bugs. I'm OK with waiting a little while for those bugs to be resolved. I'm not OK with the direction Megapull has taken with his responses to legitimate complaints and bug reports, nor am I OK with the fact that NOTHING has been done to address those known issues. I completely agree that this community is becoming highly toxic, but the blame rests squarely on the shoulders of the community manager and the devs. 


If they'd simply come out and say, "We can't release the patch until November for [insert BS excuse] and we understand that isn't fair to our customers. So we're refunding everyone who paid for the Charybdis Outpost DLC that is inaccessible (although you'll still be able to play it whenever we get around to fixing it) and we'll think of some way to make up for giving you an unfinished product." That would be fine. But nope. And then they act confused when people aren't happy. 

1 year 340 days ago
+1

I finally get to 48 and now the game seems to crash all the time. I dont get it, the game worked fine up till now . Now all of a sudden its unstable. Hell it often shuts my console down completely which is NOT COOL!!!! It seems to happen after a level loads before the game starts the level. Sometimes it even shuts my wifi connection off on my xbox forcing me to restart the machine. This is the only game this does it with and I can almost time my watch to it, its so consistent now. Needless to say I now cant play the game I paid for let alone get to Warzone. 

I am pretty upset and I am reticent to even start the game up anymore, who knows what kind of damage this forced shutdown is doing to my console. Its a real shame because I love the game :(

1 year 340 days ago
TheWiwitcheur
I am in complete agreement. My worry is that all the toxicity is going to kill the game and deter new players from playing. And I understand people being angry but this sort of behavior is not going to lead to a well polished and fun game. So many great games have died and dissapeared because of the entitlement of gamers and threats. I mean I get frustrated as well and I'll play another game for a bit and ill come back to it the next day or a couple days later. And I check the forums allot and this behavior is the reason I ended up not wanting to work in the gaming industry anymore. These guys are working on the game and working to solve the problems and dealing with people threatening them and saying they dont care. The game has its problems but it is not bad enough in my opinion to behave the way iv been seeing people behave.
1 year 340 days ago
thehemham
Agreed, this game is great, I'm having tons of fun with it :) The fact that the community is active asking for support or by doing bug reports is a good thing too. Too many games these days are released bugged as hell and die out of disregard from devs then players.


Still I agree with the fact that a lot of comments are toxic as you say :) I mean I do understand that ppl will be angry when buying full-price a buggy game (I have 4 chars and 4 are stuck due to Harbingers of Hate/Vipers Nest bugs) yet I just play the main char that isn't stuck, and simply play coop or assignment for others 4 ^^ I remember the days when a game came out and you had to pay near 200F (around 30$) to play it, and if it was bugged you'd get stuck forever cuz no updates or patches in the 90's on consoles ;)


I'm not saying it's a normal situation from an editor/dev team, yet it could be much worse !


So keep up the good work devs, game is great and getting better that's all that matters !


Cheers,

The Wiwitcheur

1 year 340 days ago
I guess some people will never be happy but I think the game is great. I have 5 characters and am thinking of getting the game on PC as well. 3 of my characters got stuck and I restarted the first one and the other 2 are awaiting the patch. The main problem I'm hitting is sometime my character will start walking under the map as if there were a staircase under the floor.  Which is more just annoying then game breaking. But in the rush of toxic feedback you guys are getting I think your doing great and have a great game and I am excited to see where it goes. 
1 year 340 days ago
+1
Hi there, new bug to report (I guess ?) !


Tried local coop game last night, after the missions (completed) a weird thing happened each time :

- animations for characters to teleport back to the ship occured as normal

- then screen stayed on mission map (with several clones from Hololitic Armor skill still on the map and moving randomly)

- then loading screen to end mission, and no reward screen. The loot obtained during the mission was lost too.


Don't know if it's intended or a bug, never tried local coop before...


Support : PS4


Cheers,

The Wiwitcheur

1 year 340 days ago
-1
Marcopolocs
Thanks for not addressing any of the issues I, or anyone else, has brought up... 
1 year 341 days ago
-2
NaylOrion
If you may not know there are currently 2 issues affecting the campaign progress, one is a crash issue occurring in 2 particular missions and there is a glitch issue where players cannot proceed further in the game. 

The former has to be patched in order to be fixed and the latter can be handled on our backend. Due to the limited information (which has been cleared by a new comment since then) the basic assumption was that these are separate cases.
The Charybdis Outpost DLC matter is also under investigation and naturally will be fixed along with the already known issues while we also work on new stuff to update the game and supply it with new content.

1 year 343 days ago
+2
I have been purchasing digital content on the PSN for the past 10 years and I have never had content simply not work. I think the Charybdis DLC should be pulled from the store until it works. How can you knowingly sell something that doesn't work? I am starting to think Sony needs to get involved here.