NETWORK ERROR

Van Helsing Support Area

By Selim

oeregharcos replied

1 0

I just bought and installed the game, created a fresh account etc.. But i couldn't get past the login screen. I keep getting "Networrk Error" message every time i try and i have read every post here and there about it. Nothing seems to work. Anyone having the same issue? What is this? How can i login to my account in-game?

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NETWORK ERROR
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Staff Member

Lord Protector

oeregharcos

16 604

-1

RubassMD

Hiya,

online play isn't supported for Van Helsing anymore (and as such, login to your account isn't needed either), you can however still play the game offline. If it's your character you are after, please refer to this article about how you can get them back.

https://neocoregames.com/en/the-incredible-adventures-of-van-helsing-final-cut-online-character-downloader

Cheers!

RubassMD

0 1

april 2023 and Same Network Error or Stuck at loggin forever, i have tried every suggestion on this page, verified account, in game and through the page, ive changed password to one with less than 11 characters, have change multiple times betwwen hotmail to gmail and gmail to hotmail, tried loggin in with Facebook and pops up a window saying its not currently available

Vygis25

0 1

For 4 days i cannot log in its like screen just freezes

XC3N

0 1

hahaha 2022 and this problem is still there after 5 years... just... wow.

OldJohn65

0 2

I had the same problem but with the opposite to most. My gmail account would not log in through the game. So I re registered with facebook and this was linked to my yahoo account and it worked straight away

Prower

0 4

Ironically this is the second time I've bought a neocore game and had it not work (last time was Martyr). So I'm getting the network error message. So do I have to make another account, or change my email, or what?

accountsaredumb

0 1

Why is a game on sale that you literally can't play? What a waste of time.

TheSzerdi

0 1

Also having this problem. Double checked firewall access, VPN, activated account, etc. Still can't login in-game.

Neronas

0 1

Sorry i didnt see this earlier...bought the game today (90% off sale luckily) and couldnt make an account in game. Went to neocore site, created an account there and still NETWORK ERROR.......REALLY????? after 2 years??????

Cassus

0 1

Same error-- bought the game today on Steam, created account (from in-game), tried everything in this thread, still can't log in. Anyone else have ideas to fix?

MindDoser

2 2

Posted by Valkyrie Neocore

Hy, we already started to investigate this issue. As it seems probably one of the cloud providers prevent some connections due to a security policy.

May,27,2020, STILL same issue. Can't log at all,and happens ONLY with VHFinal Cut. Warhammer 40 Martyr/Prophecy, logs instantly.

Yeem

0 1

Hey there,

I know I am already late here, but today I got the same issue (network error while trying to login) and i think i found the problem.

Your password should not exceed 11 signs .

Hope it will help.

Sorry for necro that old thread.

efrainp96

0 1

same problem still no solution

kyooni

0 1

royalbaer

I tried 3types of e-mail but all of them failed.

However, accroding to your advice.....

It works! Yes, I can login just using gmail.com e-mail. lol

You guys in same problem, try gmail.com

Thx, bro :)

Borgo

1 33

WeeDMonsteR

I read a solution in another blog that worked for me.

You have to change your email if it is not gmail, in my case, I was using hotmail, I changed the email from the neocore site, I followed some steps and when I tried to log in from the game, it worked!!!

It sounds stupid I know, but works

Borgo

1 33

royalbaer

it works!! thanks!

WeeDMonsteR

0 2

Valkyrie Neocore

and still do shit ? 2 years ago all the fixes given in this thread was not working for me give me cash back !

royalbaer

0 2

I just changed my email address from googlemail.com to gmail.com ... just to test ... and now it works ... let's see how long...

-> I simply don't understand the difference, completely created the account outside of the game initially.

royalbaer

0 2

same problem for me .......... really frustrating ... good game but really really bad support if this error stays for so long

syntinel

0 1

2019 issues here, too. None of these solutions worked for me, either. :-(

Eubeboshampoo

0 1

2019 and still the same problem
None of solutions worked here
Seems like developers don't give a sh*t

d00mhaMMr

0 1

Still not fixed. I've verified my account, uploaded a profile picture. Interestingly I don't get network error while logging in on my Windows PC but I'm getting the network error when I try from my Mac.

Bazzietuk

1 2

Valkyrie Neocore

Still not fixed :(

Kirtan

0 2

Kirtan

And especially if you keep in mind that this game is sold in the EU for a high 45 € i expect it to not be abandoned!

Kirtan

0 2

This error is serious!

One example: http://steamcommunity.com/gid/103582791439726668/announcements/detail/233465047947990531

But the devloper seems to give a fuck ... when i do some research this error exists for nearly 1,5 years now ...

And it is not about wrong eMail or unconfirmed account (as many comments below are about). I created my account some days ago and i also suffer the network error. Even if i completely disable my hardware firewall and are vulnerable to everything from the internet it is impossible for the game (FINAL CUT) to connect.

When so many people have this BUG and didn't have it before the latest patch (see the link), then you SHOULD RETHINK HOW YOU BEHAVE TOWARDS YOUR CUSTOMERS ignoring that fact for almost an eternity ...

This comment was edited by Kirtan

Morzan

41 486

KhyryI

Just write a mail to the support team - [email protected] - we can change your email.

KhyryI

0 1

Posted by Morzan

We have analyzed the Final Cut accounts that give a Network Error message, and we found that many of them do that because:

- The user created the Neocore Account in-game and did not wait for the confirmation email. This will cause Network Error until you verify your email address.

Solution A: Exit the game and search for the verification email (check spam folder too), verify, then restart the game
Solution B: Create an account at neocoregames.com (you can stay within the game), verify it (check the spam folder) and it should be fine.

If you did create an account from the game, you won't be able to login at neocoregames.com until you have verified your account.

If you did not create an account in the game, you can of course create the account at neocoregames.com as stated in Solution B.

Also, you can use alternative email addresses to create different accounts as well.

Solution B works for me, now I wish I can change my alternate email address back to my original email address, I hope neocore can delete my main email address so i can change this account email...and whatnot.....

MindDoser

2 2

Valkyrie Neocore

2018,p problem still persists. Did NeoCore gonna resolve that? We can't play with our friends due to that ''bug'' or whatever is..

HeroBSB

0 1

Still no fix? Having this problem in my Mac..Though, I can still play in my windows desktop.

Morzan

41 486

We have analyzed the Final Cut accounts that give a Network Error message, and we found that many of them do that because:

- The user created the Neocore Account in-game and did not wait for the confirmation email. This will cause Network Error until you verify your email address.

Solution A: Exit the game and search for the verification email (check spam folder too), verify, then restart the game
Solution B: Create an account at neocoregames.com (you can stay within the game), verify it (check the spam folder) and it should be fine.

If you did create an account from the game, you won't be able to login at neocoregames.com until you have verified your account.

If you did not create an account in the game, you can of course create the account at neocoregames.com as stated in Solution B.

Also, you can use alternative email addresses to create different accounts as well.

Namida

0 1

still no fix ='(

this is extremelly dissapointing...

edit: one thing I'd like to add, not only do you lose half the value of the game because you can't play online, also, I couldn't find a way to choose "play offline" with a controller, only "login" option and the game HAS to either be in keyboard or controller mode, and so...you get the picture, you just can't play with a controller (since you can't get past the login popup)

sooooooooooooooooooooooo very dissapointing...

uninstall van hellsing...install victor vran...here we go

This comment was edited by Namida

Vollkornhonig

1 1

Still no damn fix to this?.. Bought this game recently on Steam.. spent over 1h in the main menu.. cant log in since start..

EcKain

0 6

Morzan

hi thx for the response but this solution don't work for me T-T

Morzan

41 486

-3

EcKain

Sorry for the late response. Try this fix, I hope it helps.

1.Open Finder and go up to the top menu. Click Go and then click Home.

2. Go back up to the top menu and click View. Then click View and then click “Show View Options”

3. Make sure “Show Library Folder” has a check mark beside it. The Home window will now display the Library folder which is typically hidden by default.

4. Go back to the Home window and double click Library.

5. Double click Application Support.

6. Double click Steam.

7. Double click steamapps.

8. Double click common.

9. Double click The Incredible Adventures of Van Helsing.

10. Right click libsteam_api.dylib and click Duplicate.

11. Rename the duplicated file to libsteam.dylib

This comment was edited by Morzan