PS4 PRIORITY BUG FIX(ed?): Unplayable Edition

108

Game locks up in menus and at end of the first level. Had a bug in chapter 2 which locked progression but after reinstall now is unplayable. 

Purchased yesterday but been trying to get this worked out all day. Tried everything. Made posts. No news? No emails back? I feel robbed and I see alot of console players starting to feel the same in the community. 


What I did play I LOVED but after loosing progress twice and not getting any response all day I am growing warily. I'm rooting for you guys but I need some communication at minimum. This hot fix seems to be the issue. I'm sure ur busy and u know but as someone who paid money yesterday for your product/service this is a let down. 

I'm reasonable. 

Make it up,... send me an email and at least tell me when this will be done so I can move forward and stop debating calling ps4 to give me a refund.

I'm chomping at the bit for this arpg grind.

I cant say this enough I feel like you guys have something truly special at play here but the follow through has got to be cleaned up. 


**UPDATE 

Some reports of fixes have come in...

This update marked - 11:40pm EST Sunday, March 03, 2019.

*

NO official reports, reply and/or news.

*

Community Management accountability and expectations. EVERYTHING WRONG with our current state of affairs?

Game development is not exactly easy and mistakes DO happen. Mistakes are excusable, thankfully, especially first timers or uncontrollable circumstances that may(count on it) arise time to time. More over, if we are not making these same mistakes over and we learn from these events, its almost expected. I'm sure we all agree(silently lol), we all have.

The POINT. 

When mistakes or unforeseen circumstances do arise though, IT IS 100% YOUR MOST IMPORTANT JOB(Game Management) and also the BEST opportunity to show your CUSTOMERS and FANS you not only deserve their money/time but FOREMOST you CARE about your WORK. (Maybe you want to keep doing it as well)

Maybe most would say,... "that shows you care about the player". (Cute)

Players buy into a game mostly never direct with the Source. Taking a chance on a title and a company, through only the words of a friend or YouTube/Twitch personality review and sort through a lens of genre they most resonate with(maybe through a sale promo). Wins on a game find are life changing and we THEN learn about the people who made it and ask for more. Titles that suck hurt, treated as the plague. So expectations are the tools, guide, and unfortunately the downfall. The standard, AS IS. 

Starting a title that you are sold on and are excited about just to stop working is like being slammed on your head. At the very second you CAN'T provide an mvp (viable being key), it's time to shine. First contact! Dont panic. 

Communication and hopefully a resolution that's swift but at minimum vigilant. That moment is the first moment, people care about YOU, because they need YOU. So that moment is THE moment you get the GRADE. 

That's the test. Release is just a quiz everyone.

Make this a priority, its weighted.



Community Management! Hire in this area first.

Problem solved and every company needs a firefighter.

This post was edited 5 years 25 days ago by OvRmind
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PS4 PRIORITY BUG FIX(ed?): Unplayable Edition
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5 years 27 days ago
-6

Now is the weekend. developers will answer and correct on monday. have a little patience.

5 years 27 days ago
+2
This is the same experience ivehad! How can this only be isolated to the two of us?  I need tohave acknowledgement that this is being addressed.  Game is literally  unplayable ._
5 years 27 days ago
+1
Exactly the same issue for me.  

Purchased yesterday, download game and new update, first log in last night. Character creation - 1st mission - stuck at menu at the end of the mission, can’t progress. Have to close application to get out, mission progress not saved so can run mission again from the start.


Eagerly awaiting fix so I can actually start this game.


Thanks.

5 years 27 days ago
+1
myTkong
Same thing happening to me too. Bought it yesterday in a store, had to install a whoopin' 27 Gigabyte update and then, in the first mission, after having some videochat, my character's disappeared and nothing works anymore. Man, I waited months buying this one to be sure to get a relatively bugfree game, and now this?!  Is the team even testing their updates at the slightest before uploading them?  Sorry, but that sucks big time.
5 years 27 days ago
+1
While the issue isn’t fixed an I share everyone’s frustration I will say that the game is very fun but they gotta fix the bugs an graphic glitches but to be fair game still is pretty damn good for an small developer I just think they need some beta testers badly 
5 years 27 days ago
+1
ultra1
Same can’t get past chapter 1 now I try to make another character it doesn’t accept it.
5 years 27 days ago
Well I guess we should all add each other bc we will be starting at the same place to team up power level wise for multiplayer lol


PSN- OvRmind 


We have our own private release date haha...  but 4real let's get this baby online asap!

5 years 27 days ago
+1
I'm in the same boat.  


I bought the Imperium Edition Wednesday.  Got a Crusader to 11 and Psyker to 5.  I logged in after the hotfix and played crusader after the mission it was on, it bugged.   No more progression.  Played Psyker, it bugged on next mission.  Created a new Assassin, it wouldn't create when I named it (or so I thought anyways).  After 4 times pressing the triangle button to accept the name it said my slots were full.  I closed the game, came back in and all those failed attempts created characters.   Well i played one of the new Assassins and it won't finish the first tutorial mission, it gets to the end and gives "End Mission" but nothing happens.  I have to force close the game.


Very frustrating.  I'm a big fan of the 40k universe and I think this game could be great. Somehow it slipped under the radar, I don't have the time for games I used to.   


I have a really bad first experience with it now, though.    What I played seems really good, but this is disappointing.


Looks like the company is in Hungary and it's early in the morning.  Hoping they work weekends :D  Don't see much activity on these boards from anyone who works there.

5 years 27 days ago
+2
Rigg
Just to add I am having the same issue continuing the story....making a new character...playing past the first mission in the game without a freeze...


My son also bought the game and is unable to start...



5 years 27 days ago
+3
foxdvd
Thank you for adding in everyone... please upvote so other people can continue to join our support group lol
5 years 27 days ago
+2
Same issue. Barely played for a few hours. Made it to the command deck, while loading into the next screen the game crashed and now when I log back in there are no further missions to continue and cannot travel to anywhere else. Game breaking.


PSN: Panama1217

5 years 27 days ago
+2
This is honestly ridiculous. I've been attempting to trouble shoot on my own to no avail. I'm relieved to know I am not the only one who cannot:

1) Create a character: confirming character does nothing until I restart the game... suddenly THEN I see the 5 characters I created while attempting to create 1.

2) Finish the tutorial, or mission 1: if the tutorial continues I wouldn't know as I can't play past this mission. After waiting at the end of level for approximately 12 minutes the loading screen finally occurs... but that leads to the biggest game break.

3) There are zero missions available from the starmap regardless of what sector I go to... also once I go to a sector theres no way to return or progress anywhere else other than back to the main menu.


Not happy with this, regardless of price paid.

5 years 27 days ago
+2
I'm having the same issue. Can't continue after the 1st mission. Bought this a couple days ago cause this is the kind of game I love to play.

PSN: Goober_316

5 years 27 days ago
+3
seventhfloor
This is exactly the same crap I'm experiencing. NOTHING is working at all.  How one can break a game this badly apparently with some little hotfix, as it becomes literally unplayable right from the beginning and all following mechanics is beyond me. That's a serious f*** up. I never ever had such troubles with any other game I played whatsoever. And I played a lot.



What irks me the most: I  bought this as a physical copy and won't be able to return it - here in Germany opening a game normally means you will have to keep it. No chance returning this at the stores. Man, I really should have bought something else.
5 years 27 days ago
+2
You can trust when one of us finds out a solution we will inform everyone.  Stay posted everyone...


Thanks to everyone who up voted and commented. Appreciate you guys coming together here and making a voice. 


Please share on other posts if you have taken part in others in Hope's we can all be under one roof to get this resolved together and FAST.


Thanks again and keep the comments coming with any new or different bugs. 


PSN - OvRmind 

5 years 27 days ago
+1
Well when this gets sorted if anyone wants to bust out some lvls add me pan Soulkaz45 15 crusader  that way we can all try to make up for lost time. Also meant to ask my

Tarot an priority missions still work though upon trying the vipers nest story mission same big occurred as did in main story so the over all big seems to be tied to the campaign mode or is this just my experience?

5 years 27 days ago
+2
ultra1

Its really worth the wait. It's an awesome game. Let's give them a fair shake. In a "reasonable" response time.


If anyone hasn't gotten past 1st level or played first hand...


*****

Guys it's good fun with really good mechanics and systems. I mean really good fun for ARPG fair. And we all know our selection is slim in this department. It will be worth it as long as we get resolution and now we have people we can play with which is were this game SHINES! I was just really getting hooked before this went down.


I will make a ps4 community open to everyone in this post for future play and squad up. Give me about an hour. Maybe we can find something positive in all this guys... 


Post ur thoughts, I'm interested in what you guys think. 


Hold Fast, Fellow Inquisitors!!!


5 years 27 days ago
Soulkaz

I am making a community for all to join after this tragedy. 


Vote on name...


*  "40K The HotFix Inquisition"


Haha reply with thoughts or better names

This comment was edited 5 years 27 days ago by OvRmind
5 years 27 days ago
+1
OvRmind
Also ppl should remover this by blizzard or some other big ass company but I agree the game is worth the wait I’ve only had my for 47hrs and shelled out for the imperial edition but from what I can see from other big instances deva response an fixed the effected accounts rather quickly for somthing of the nature of those bugs so as u suggest let’s give them the befit of the doubt 
5 years 27 days ago
+1
OvRmind
Warhammer 40k the hotfix heresy 
5 years 27 days ago
+1
Soulkaz

40K The HotFix Heresy?

5 years 27 days ago
+1
I hope this gets solved in the next couple of hours, and I think there' should be some compensation at hand, especially for the people who could not play at all, buying a brand new game, sitting around for this extremely huge update to finish downloading and then experiencing, well, nothing. But trouble of course. I don't know, this makes me just angry.
5 years 27 days ago
+1
Community is live.



WH40K - The Hotfix Heresy Order


Join if ur interested in having a ready made group to squad with when this is sorted out. 

5 years 27 days ago
+1
ultra1
Trust me I was devastated and waisted most of my day trouble shooting.


I'm crossing my fingers for an emergency patch an we get some words in the AM, but that's why we should work together.

5 years 27 days ago
+2
I'm also having the same issues with new characters and first mission crash on PS4.

I only found the issue when my first character's campaign bugged at the second  chapter and so I thought I'd try another character.  Note my first character was started before they hot fix patch. 

5 years 27 days ago
Da4nik8r

Join our ps4 community page.


"WH40K - The Hotfix Heresy Order"


We are founded as commemorative and bond of our struggles of the Hotfix War lol I am really wanting to play this game 


**checks community**

- only one person has joined lol 


[Cries in corner]


This comment was edited 5 years 27 days ago by OvRmind
5 years 27 days ago
+1
Just bought this game yesterday played till level 2 no issues but i tried playing today and it locks up after i complete a mission and sends me to the star map so cant finish tutorial. Loved what i did play but this is just silly. Is there any way to fix this?
5 years 27 days ago
+1
KorpseKid
Read along and find no solution whatsoever my friend. We are all in the same boat of people , I can assure you of that, won't be fixing anything. This task is up to some higher power which lays quite low until now. Hopefully the devs will react SOON.
5 years 27 days ago
+3
KorpseKid

Step one.

Pray to the Holy Empirical Absolute Saviour. 


Step 2.

Prey for your dead pilot you probably forgot about on start.


Step 3.

Join our PS4 Community so wen it does get sorted out you have people to squad with in your exp/gear level and laugh about this Heresy!



"WH40K - The Hotfix Heresy Order"


PSN - OvRmind 




All jokes aside we have all gone mad trying everything lol

This is now a support group gg 


*** PLEASE uptick our post, thumbs all around, and share.

5 years 27 days ago
+1
Posted by seventhfloor 5 years 27 days ago
This is honestly ridiculous. I've been attempting to trouble shoot on my own to no avail. I'm relieved to know I am not the only one who cannot:

1) Create a character: confirming character does nothing until I restart the game... suddenly THEN I see the 5 characters I created while attempting to create 1.

2) Finish the tutorial, or mission 1: if the tutorial continues I wouldn't know as I can't play past this mission. After waiting at the end of level for approximately 12 minutes the loading screen finally occurs... but that leads to the biggest game break.

3) There are zero missions available from the starmap regardless of what sector I go to... also once I go to a sector theres no way to return or progress anywhere else other than back to the main menu.


Not happy with this, regardless of price paid.

I'm in exactly the same boat with my PS4 copy (patched to the latest version as of 01-Mar-19), which I tried to play for the first time last night.


1) I was repeatedly told that my character name was too long, even when I cut it down to the minimum three characters stated. When I went out of the game and back in however, my character was there - original long name and all.


2) After finishing the first Survivor mission, the screen returns to the level with no visible character. All I can do is rotate the camera. There's an exit button in the bottom right, but pressing the stated button merely highlights the 'exit' text, and doesn't actually do anything. A few minutes later (but not as long as seventhfloor's 12 minutes) I get a loading screen and then end up on a starmap.


3) Choosing any of the sectors listed takes me to a lower level starmap with a list of several planets, but all of these just have some descriptive text and no option to start the second mission. I then can't get back to the command bridge to try again.


I watched a YouTube video of somebody playing through, and after completing the first mission they went to a picture of a ship with a mission 2 icon, and were able to immediately start that.

5 years 27 days ago
+1
Still nothing...at least they could post some bit of information here.
5 years 27 days ago
+2
Hi guys, it's not just new games IV been playing for a few months have a lvl 74 crusader, 38 assassin and 16 pskyer, all at different campaign stages. Crusader on season 2, assassin on season 1, and psyker on chapter 3 main story on the martyr. Game has had niggles throughout regarding story missions but this is the first encounter IV had where ALL missions have ceased appearing. Interestingly though I have an assignment on its final mission which will play through but when it comes to completion ends with loading back into the map with no character and unable to move.


So what do we know...


The recent hotfix has caused the widespread issue.

The issue involves failing to accept the completion of missions and accessing of the next available mission.

Character creations are failing to upload correctly.

Selecting random missions from starmap has no issue with accepting or completion.

Selecting tarrot card missions accepting or completion has no issues.

If I were to guess it seems there is perhaps a communication issue between the information being sent by the user to the server. (I'm no expert just a place to maybe start looking?)


Hopefully it can be sorted out lord knows I'm not starting my crusader again took a long time to get all the relic items for my build.


The game is great fun and hopefully we'll all get to carry on enjoying it soon. Oh and advise to get the most of your game go through the main campaigns/assignments first as they reward the most xp, ignore starmap until endgame, save/acquire ALL your fate points for the endgame and ensure you unlock tarrot cards that reward relic items, makes the grind a LOT more fun and less tedious rewards.


Hope this helps, if IV missed anything feel free to add on.

5 years 27 days ago
+1

I have a feeling they still don’t know about this and won’t until monday.

5 years 27 days ago
Complexbullet
Huge help. Thank you for taking the time.


Appreciate a player who has experience in game dropping some knowledge and HOPE on us Gen Hotfix-ers.


Please flesh out the co op experience, how it works, do u need a complete squad to Q-up(idk were but I heard this), also take out single campaign how is the population and matchmaking experience?


Long waits? Anything that comes to mind. After this experience I am sure we all are curious. The coverage on this game hasn't been quality. 


Thanks Again. 


PSN - OvRmind 

PSN Community 

"WH40K - The Hotfix Heresy Order"

5 years 27 days ago
+1
Lazaruz91

Like they all went out after that psn sale push ($$$) and partied till the sun came up and passed out for a day and today everyone is gonna be in panic mode lol while trying to come up with a good excuse for the long silence.


No judgement tho lol

This comment was edited 5 years 27 days ago by OvRmind
5 years 27 days ago
+1
Lazaruz91
To be honest, not preparing for possible issues after letting that unfixing predator out into the wildness of PS4's game upgrade cycle does not shed the best light on whoever's responsible for doing so. 


I also see a problem within the game structure itself, so very dependent on the connection to their server, because of the loot drops and so on.  Makes the thing quite vulnerable to stuff like that hotfix-desaster happening right now. From the consumer's perspective you can only sit by and wait for someone to do something about it. Our hands are tied, we can't revert anything to its original state, albeit with faults but functioning regarding the main chunks of the game. Not possible. Perhaps they should find a way of playing the game without online connection.


Perhaps the persisting problem leading to the "unplayable edition" as of right now is just a matter of miscommunication between the game and the server, one tiny false command in this fabulous hotfix and nothing works anymore. Who knows?


But what matters now:  Somebody telling us what is going on, when to expect the working solution and some form of compensation. 

5 years 27 days ago
+2

Push, push, push. Come on, get back alreday.

5 years 27 days ago
+1
Do studios usually have support on weekends? Sony should take the game down you can’t even do the 1st mission.
5 years 27 days ago
+1
OvRmind
Tbh I haven't got round to playing online with other ppl yet, joining a cabal was difficult enough, first attempt took two weeks and finally got accepted only for neither the trophy to unlock or my progression in the cabal skill tree to register.

I believe that was caused by my acceptance being while I was offline so logging in skipped the first time acceptance and bugged the progress. Fortunately my grandmaster allowed me to leave and rejoin which being online fixed the issue.

IV heard with the coop it's matchmaking based and tries to get full party in, whether it times out and allows fewer I don't know, also unsure if split screen players can join online co-op? If anyone else could clarify?

Was leaving all the multiplayer until last encase lobbies were filled with high ranking characters, though for me personally I'd happily play with any lvl player, as long as I can get the trophy lol.

5 years 27 days ago
+3
Lazaruz91
Spoke with them yesterday. Monday I have a follow up with Sony, if we still haven't heard anything from the devs. I did however work out specific conditions in which people in my community can get full refund. Only under specific terms. Details provided as needed.


Please dont harass me with this(warned advanced), it's a one time card for everyone so if majority is happy with resolution no one gets refund. Want to make clear lol but guys I will help everyone who purchased recent get 100% if we dont see action. I spent over an hour on the phone with ps support making sure documentation were made so I could ensure a happy end one way or other. Hit me through our community page on PS for more updates on that topic. 


PSN - OvRmind 

WH40K - The Hotfix Heresy Order 

5 years 27 days ago
Lazaruz91
Limited Chat support only for Sony,  via browser 
5 years 27 days ago
+1
Alright guys what the fuck is going on here??? 


Just bought the game last night.  To my knowledge, this game has been out since Sept of 2018 for consoles.  Correct me if I am wrong.

Made my character and 

1.  Kept having issues with "too many characters in the name"

2.  Deleted characters and then "too few character in name"

3.  Created six different characters to no avail and couldnt play

4.  Restart game and now all characters ive tried to create suddenly are now available

Figured out it must have been me not confirming my email.  Which by the way this is fucking stupid to demand an email and confirmation of that email just to play a game.


Finish first mission "The survivor" and 

1.  Im just stuck there at the end of the mission with no sight of my character, full control of camera and buttons.

2.  Im pressing the goddamned button it tells me to to exit and nothing.

3.  Ive done this three times with same end result. 

4.  Finally I hit the options button on my controller and exit that way but still took 3-4 minutes to register and take me to the star map page.

5.  I CANT PLAY ANY FUCKING MISSIONS ON ANY SECTOR AT ALL ON STARMAP PAGE



Can someone tell me what the fuck is going on here.  This is a goddamn joke

5 years 27 days ago
+1
i can't finish the first mission :-(. the exit sign appears but when pressed nothing happens. i'll try to contact sony ! 

i bought the game today (morning) and tryed everithing , reinstalling and different characters.... the game gets stuck

5 years 27 days ago
+1
Posted by serbstefan 5 years 27 days ago
i can't finish the first mission :-(. the exit sign appears but when pressed nothing happens. i'll try to contact sony ! 

i bought the game today (morning) and tryed everithing , reinstalling and different characters.... the game gets stuck

ps4 edition 


5 years 27 days ago
+1
Posted by OvRmind 5 years 27 days ago
Spoke with them yesterday. Monday I have a follow up with Sony, if we still haven't heard anything from the devs. I did however work out specific conditions in which people in my community can get full refund. Only under specific terms. Details provided as needed.


Please dont harass me with this(warned advanced), it's a one time card for everyone so if majority is happy with resolution no one gets refund. Want to make clear lol but guys I will help everyone who purchased recent get 100% if we dont see action. I spent over an hour on the phone with ps support making sure documentation were made so I could ensure a happy end one way or other. Hit me through our community page on PS for more updates on that topic. 


PSN - OvRmind 

WH40K - The Hotfix Heresy Order 

Just read this OvRmind and thank you for going out of your way.


If this takes til Monday to fix. I will NEVER and I mean EVER support this game or anything that has to do with this company again period end of story.  I will ask for my refund and never look back again.

I finally have a full weekend off and havent gamed in a long time.  Researched this game, got excited finally, purchased this game just to have it not fucking work after it being out for over six months via consoles?????

If this shit is not fixed today...TODAY at the latest Im fucking done.  I am soo goddamn pissed off right now

5 years 27 days ago
+1
Saunders
Unfortunately it seems the most recent update has caused this game breaking bug, campaign progress and character creation has been affected, no news on fix as of yet, my advice is either wait for news on fix or see about getting a refund.

Purchased at launch last year and despite a few technical issues the game, and problems with cabal, has been pretty smooth up until yesterday when suddenly all campaign progress has failed to load regardless of where in the campaign you are at, including assignments, and season story content. Only starmap missions and tarot card missions are unaffected.

5 years 27 days ago
+1
Complexbullet
Thank you for shedding more light.  

Im sticking with my previous.  If not fixed today at latest Im done as I just cant believe with everything Ive got going on in my life that has completely fucked me in every way (not to go in depth but includes, divorce, loss of two properties, loss of 58% of my monthly income, not seeing my children in 754 days now, probation, probation classes, lawyer fees and a slew of other shit) that one little thing that I had just a smidge of excitement for is completely broken and after it having been out for over six months.

This is some peoples reality in the world and the simplest thing of playing a video game that brings enjoyment is now also denied to me.  This is unnacceptable at LAUNCH let alone after a time of being out.

5 years 27 days ago
+1

To OvRmind,

    You know what fuck all that.  Im not waiting.  Not even one day.  This is unacceptable.  I am in no way trying to demand or harass you in regards to a refund, but if you wouldnt mind pointing me in that direction on here via a reply or a PM if this forum has them as its been YEARS since Ive posted on a forum.  


I would greatly appreciate it!  Thank you.  BTW PSN is Djomblade1

This comment was edited 5 years 27 days ago by Saunders
5 years 27 days ago
Saunders
We are all prisoners,  the same, a bored gamer is a dangerous gamer. I personally just yelled yesterday for 5 mins straight ... felt better and made plans to move on if need be all new players wronged aswell.


But I'm organized/focused that we really enjoy this game, ME SELFISHLY included, arpg-ers true.100% the core game is solid and good fun. 


Let's see wat we hear over the course of the day...


We will continue to stay alert for info.


OvRmind 


5 years 27 days ago
+2
OvRmind
Core game is there.  True Isometric Arpg fan here as well.  Doesnt matter if the game is near perfect...if it doesnt work it doesnt work period.  (no flak at you personally just a general statement by me and felt by all here Im sure)