Incorrect email or password

32

Tried to fire up the game just now and at the main menu it says incorrect email or password. I’m playing on Xbox and this is the first problem I’ve had with the game doing this. Anyone know how to fix this ? 

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Incorrect email or password
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64 days ago
+1
I just got this game on PS4 a few days ago, why do I have a message popping up telling me my login information is incorrect, who changed my information without MY consent? Do NOT touch my information without my permission. Also, why isn't there an actual option to log-out, or an option to type in your log-in information in the menu? All I have is the option to "press any button to start", but it won't start the game, what is even happening?? FIX. THIS. NOW. Or give me back my money. 
64 days ago
+1
same on PS5..tried to clear cache..issue with login still there..incorrect email or password msg..first time seeing this after most recent update
64 days ago

I just updated the game and i keep getting -incrorrect email or password- the hell is going on

64 days ago
Same on ps4, just downloaded the game again after a few months. already having a lot of hours on it but « incorrect email or password ». I hope my chars don’t get deleted
70 days ago
+1

Everyone!

The problem has been fixed on our end and the changes don't require a client update so you should be able to log into your in-game account without any issue now.

We tested the fixes and they appear to helped but in case anyone still experiences the same issue please let us know.

Our apologize for the caused inconvenience!

70 days ago
+2
Everyone!

We are working on the login problem on XboxOne. I will update you all here once we fixed the issue. 

Thanks for all the reports!

70 days ago
Posted by nick864 70 days ago
on xbox one s. was able to play last night. came home from work and when i try to log in it says incorrect email or password without even asking for either. hope they resolve this issue soon.
also please feel free to message me if it does get fixed.
70 days ago
Same here. Also on Xbox one.
70 days ago
on xbox one s. was able to play last night. came home from work and when i try to log in it says incorrect email or password without even asking for either. hope they resolve this issue soon.
70 days ago
+1
Well at least I'm not alone. Shame since I finally gave in and got the game. 
70 days ago
Was able to play yesterday morning (albeit all the issues, cup boost only lasting one mission, psalm and archeotech shard upgrade broken) bit yesterday afternoon… cannot log on.
70 days ago
Same issue for me, playing on Xbox One X


Trying to grind out the acheevos, 3 days now in the last month where the game is unplayable 


Shame, cuz I love the game 

70 days ago
+1
Xbox One S mismo problema desde México supongo que su servidor esta caído  
70 days ago
+1
dogmaticus
Same issues for me. Xbox Series X. 
71 days ago

Same on xbox and dosent even ask for login info its just says incorrect email or password. Dident even get to play the game.

71 days ago
Same thing on Series X. Only 2 achievements left
71 days ago
This really sucks, got home from work to play and game keeps saying incorrect email or password.  Please fix this neocore. 
71 days ago
+1
Same 
71 days ago
Same
71 days ago
I got the same issue
71 days ago
Posted by Bryan1872 71 days ago

Your not the only one with this issue I'm on Xbox my self and it's saying the same thing. 

As like a few others I also reinstalled the game did a hard reset the only thing I haven't tried is a full factory reset on my system and I really don't want to have to that

71 days ago
+1
71 days ago
+1

Yup, getting the same thing. Xbox One

This comment was edited 71 days ago by NuclearNurse
71 days ago
Same issue. Xbox. I’m able to login here without issue. 
71 days ago
+2
I'm having the same issue I just reinstalled the game wanted to start again even tried a new account on the Xbox nothing still incorrect email stuff 
71 days ago
+1
Same here on xbox 
71 days ago
+1
Same thing Here.. “Incorrect…” 

Boston Area



71 days ago
+2
dogmaticus
Same here. Wtf. 
71 days ago
+2
Same thing here. Nothing helped. Sure it is their servers. 
71 days ago
+6

Your not the only one with this issue I'm on Xbox my self and it's saying the same thing. 

71 days ago
+4
dogmaticus
Let me know if you figure it out. I’ll do likewise if I do. Maybe it’s something to do with their server. 
71 days ago
+4
No idea about the fix, but I have exact the same issue right now.