DLC issues on PS4

4

This is a follow up to my post in the Forgotten Arsenal thread under Bug Reports.

I cannot access DLC in game (PS4).  I think a link is broken somewhere as I cannot reach the store from inside the game.  When I try, I get the message "This content cannot be selected at this time".  This applies if I try using the News Feed or the Extras Console on the bridge.

I purchased Forgotten Arsenal and it doesn't show up in my game.  My lvl 63 Assassin has finished all campaign missions and has access to the Agartha sector.  I also tried "purchasing" the free cherub and it doesn't show up either.  I purchased both using the main PS Store since I cannot reach the store from inside the game.

Not sure if it makes a difference, but I am playing from a game disc and do not have PS Now.

I'd like to get DLC like Prophecy, but don't want to throw my money away if I can't access it.

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DLC issues on PS4
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3 years 132 days ago
+1
Marcopolocs
I wasn't able to attach an image to my post, but I did send it in an email to your support email address over the weekend.


Thanks for looking into this problem.

3 years 132 days ago
XXeyedDog

Our developers will make a deeper investigation as we do not yet know why the DLC is not even displayed as purchased on our end.

If possible please attach a screenshot about the bought DLC to your original post by editing it.  Thank you in advance!

This comment was edited 3 years 132 days ago by Marcopolocs
3 years 135 days ago
I have both showing as "installed" when I view them in my Library.  As I mentioned, I purchased them through the main PS4 Store and not in game as I cannot buy anything in game.  


I think the problem is that the PS Store is not communicating with the game.



3 years 135 days ago
According to our backend data you do not own this particular DLC.


Could you please re-check if you properly downloaded and installed the DLC?