Problems with activatioN? look here. - Community - NeocoreGames

Problems with activatioN? look here.

Warhammer 40K Support Area

By Megapull

Marcopolocs replied

1

Staff Member

Aimbot

112 866

Hello guys,

We are aware that some of (hotmail / web.de / gmx.de users) you are waiting since quite a long time to receive verification email

We would like to ensure you that we are on the case and working to manually solve the issue. Please note that some email providers take a lot longer than usual to deliver the mail, and that the system may throttle down a bit to ensure safety when there are numerous requests for keys.

If you do not receive the verification mail and you are unable to activate your account (Be sure to check your spam folder!), please send an email to [email protected] and we'll help you right away.

Also, to ensure you to receive our emails, please add [email protected] to your address book. This might help.

Thanks for your patience,

Neocore Staff

-

UPDATE FOR HOTMAIL (and probably other) USERS:

Go to your e-mail client,

Options > Safe Senders > Add "Neocoregames.com" to the whitelist > Save

This might help.

This post was modified by Morzan

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105 comments

Problems with activatioN? look here.
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1

Staff Member

Godlike

91 5752

Please send an email to [email protected] in case the issue is still present on your end and we will assist you in the shortest time possible.

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2 2

Necro time. Looks like your email server that sends out verification emails is no longer functioning.

1

Nomad Darmadeus

0 7

I only had to wait a few hours before this problem was fixed. Will gladly pass this knowledge in-game to anyone who has the same problem(s)

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0 2

+2

Want to say thank you for the support.

Account verification was the problem. Solved by mailing at [email protected],

direct answer just a minute later and account was free.

Purchase in between seconds and received the steam-code, now downloading...nice.

Good luck with the project.

Hope for a good and solid community.

Cheers

Dharchaon

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dimitri imkariel henry

0 2

This comment was deleted by Morzan

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dimitri imkariel henry

0 2

Valkyrie Neocore

thank !

1

Staff Member

Tech-Adept

Valkyrie Neocore

2 130

Posted by dimitri imkariel henry

Hi

Same problem, i have buy the game Before yesterday and I still have not received my key.

Even if I put you in the list of emails allowed.

the ID of the Xsolla transaction is the : 253501181

thank for our help !

https://neocoregames.com/en/community/activation-keys-now-accessible-from-order-history

This comment was moderated by Jim Fox

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dimitri imkariel henry

0 2

Hi

Same problem, i have buy the game Before yesterday and I still have not received my key.

Even if I put you in the list of emails allowed.

the ID of the Xsolla transaction is the : 253501181

thank for our help !

This comment was moderated by Jim Fox

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0 1

hi fellas

got another missing key for yous, super keen to start playing.

1

0 1

Hello

I have emailed support about not receiving my steam key and have yet to hear a boo from them

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0 1

Posted by Valkyrie Neocore

Your key has been sent, checked it for you.

Sorry for the inconvenience and thanks for your patience.

after sending an email, ive still not received a key. can you please have a look for me? thank you. a simple change to the account management with your key or similar would litterally solve this issue.

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0 1

Same issue here, game is listed in my account history, money is deducted from my account, transaction email comes through but no mail with a key to be seen anywhere :/

1

Staff Member

Tech-Adept

Valkyrie Neocore

2 130

Your key has been sent, checked it for you.

Sorry for the inconvenience and thanks for your patience.

1

1 7

This seems to be major issue. People buying your product and waiting 6+ hours for content they paid for? Dosnt seem right. I would change the profiles, add a drop down menu that shows the available codes for games you bought. Waiting on codes in emails is a slow boat way to get your product out.

Frustrated with how blaise the tech support and customer support teams are being. This is a serious issue.

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1 7

done likewise. Been about an hour not a peep from support.

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0 2

Valkyrie Neocore

I have contacted Support with email and still nothing.....been more then 5mins

1

0 2

Still waiting on key since this morning.

1

Staff Member

Tech-Adept

Valkyrie Neocore

2 130

Posted by war31kfan

Did not receive key, contacted support, got the key in five minutes, thank you guys!

Yeah, just had to finish the new Taboo episode ^^

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0 1

Did not receive key, contacted support, got the key in five minutes, thank you guys!

This comment was edited by war31kfan

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0 2

Contacted the support and got the key.

Thank you.

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0 2

Same thing. Normally I use gmail but I created an account using my facebook so it used my msn.com :( I did make sure to add neocoregames.com to my white list straight away.

It's only been 6 hours, so not too worried.

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0 1

I didn't get a key. I do use hotmail so I hope thats not a the problem.

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0 5

+1

Valkyrie Neocore

Oh my *******god i have the key. I love you soooooo mutch <3 :D

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0 5

Valkyrie Neocore

I have send you a email from a nother email from me. I hope that can help to get the key

1

Staff Member

Tech-Adept

Valkyrie Neocore

2 130

Posted by mark jones

No key but conformation from paypal and Xsolla you have been whitelisted jack all in the junkmail also. Why not just put the key up on the site in the history section ffs

Already developing that feature, it will be available next week :)

The issue is still present for hotmail, web.de, gmx.de users even if they whitelist @neocoregames.com

So if you encounter this problem, feel free to send a mail to [email protected]

- Account activation, it's enough to use this subject, I will know what to do. Then if you receive the receipt after the payment, drop another mail containing your username.

- Steam Key is enough for subject, just don't forget to attach a receipt or order id (capital letters) and your username.

This comment was edited by Valkyrie Neocore

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Posted by C76M

Waiting for an email back from you guys. Can't wait to test this out

Just got my key :D Thanks guys!

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0 1

+2

No key but conformation from paypal and Xsolla you have been whitelisted jack all in the junkmail also. Why not just put the key up on the site in the history section ffs

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0 5

+1

I have sent you my 3 email for the key. Now you have a Screenshot from the received the confirmation from Paypal and Xsolla.

And i have Write you my Name an the Order ID from Xsolla. I hope you can send me now the Key. I wait over 2 Days.

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0 2

Waiting for an email back from you guys. Can't wait to test this out

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0 6

How much time should we expect before the key is sent? Just as a reference, the domain is whitelisted but I didn't receive the key so far.

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0 2

Hello.

Is there still the problem with receiving the key if someone is using web.de?

I bought the THRONE AGENT PACK and received the confirmation from Paypal and Xsolla but no activation-key.

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0 4

Valkyrie Neocore

i have the key now thank you Valkyrie

1

Staff Member

Tech-Adept

Valkyrie Neocore

2 130

+1

... Intereseting, cause there isn't any mail from you side, with the mail address that you used for purchase.

Checked it, also I mailed the key manually.

SORRY, it ended up in the Junk Folder, shame on me, I tell every people to check it first, and then I'm the one who skip this step...

This comment was edited by Valkyrie Neocore

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Valkyrie Neocore

i sent at 11:28 GMT with #(order letters) username and original email address and still have nothing.

1

Staff Member

Tech-Adept

Valkyrie Neocore

2 130

Just checked and all the keys, have been sent out till GMT+1 12.57

If you haven't received, probably you missed an information from the mail #ORDER (capital letters) or USERNAME without that I hope that you can understand that keys can't be sent out. In every case we need a proof of purchase. If it's attached, we handle the key as fast as we can :)

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Valkyrie Neocore

I have sent 2 and the domain is whitelisted

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0 5

I have buy the game for 2 Days and have o key on my email. I send an email last day but nothing is hapend.

1

Staff Member

Tech-Adept

Valkyrie Neocore

2 130

Then, send a mail so we can check it for you manually. ^^

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0 4

Going on 19 hours now and no key with 2 emails sent, disappointing.

1

0 5

I got my key after I contacted the support via e-mail.

Thanks Guys :)

1

Staff Member

Hierophant

269 48

Posted by Hudson

I've done all that has been advised on the forum including emailing support and haven't heard back. Must be going on 7-8 hours since i purchased. Had I known about this I would never had given my money, and given that I still haven't got a key I couldn't honestly recommend this to anyone.

Hey, sorry to hear that. What e-mail provider do you use? Make sure you sent the e-mail to [email protected]. There's a lot of work going on, if you don't receive any reply, send an e-mail again, maybe try another e-mail provider, some of them just don't work very smooth with our service right now, we're looking into it.

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2 5

-1

I've done all that has been advised on the forum including emailing support and haven't heard back. Must be going on 7-8 hours since i purchased. Had I known about this I would never had given my money, and given that I still haven't got a key I couldn't honestly recommend this to anyone.

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0 1

Ah, thanks for the thread, just found it and was wondering how I was supposed to download the game. So I'll just wait for the key. Game looks great though kudos to Neocore, for an Alpha it is really looking good and so much potential.

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0 1

Yeah, bought the game yesterday too and didnt get a key.... but I have faith in the Emperors Little helpers :D

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2 5

Damn - always read forums before purchasing

1

Staff Member

Tech-Adept

Valkyrie Neocore

2 130

Praises have been heard, bunch of keys are waiting to exit from the warp and find their hosts.

Sorry for the inconvenience and thanks for your patience!

This comment was edited by Valkyrie Neocore

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0 1

I'm still waiting too but I have faith that someone will email me a key at some point soon! Been trying to buy the game and then wait for a key since yesterday now.

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0 1

Is there any ETA for keys to be received or are they on a constant stream of being handed out?

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0 2

not to neg or anything but cen i plz get my key before the end of sunday

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41 486

Posted by Hekalis

Bought the game nearly three hours ago and no key

Our support team is working hard. They are sending out the keys manually. You will get your email, key as soon as possible.

This comment was edited by Morzan