Purchased Avatar frame locked again

10

Hi,

last week I bought the "Flame of Faith - Viridian" frame (the green one) and equipped it to my crusader. But now I can't equip it anymore (not listed in my cosmetics) and it's not marked as bought in the custodes shop. But my crusader has still equipped it. 

Bought the "Flame of Faith - Amber" frame some time ago and it works fine.

Would be nice if you guys could take a look at what went wrong. 

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Purchased Avatar frame locked again
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4 years 193 days ago
Would you please tell us on what platform are you playing and what is your PSN/Gamertag/account name? Then we will check on your account.
4 years 193 days ago
Marcopolocs
I'm on PC. Accountname is "MoronicMarauder"
4 years 193 days ago
+1
Nestor980

I compensated your Favours spent on this Avatar frame. You can re-purchase it from Friday to Sunday. Sorry for the trouble.

4 years 193 days ago
+1
Marcopolocs
Ok, thank you. No problem
4 years 192 days ago
Marcopolocs
I'm sorry to say that but the frame is gone again after purchasing it a second time yesterday. The "Amber" version is still there but the green one disappeared.


Or is there a button in the cosmetics/frame tab to cycle through the different versions of a frame I don't see? Like in the shop...


Greetings

4 years 192 days ago
Nestor980

We found the issue on our end, the Viridian Avatar Frame is indeed bugged. We will correct this.

This comment was edited 4 years 192 days ago by Marcopolocs
4 years 192 days ago
4 years 190 days ago
Marcopolocs
Quick question: Do I get my favour points back again or will the frame unlock for me automatically when you guys fixed it?
4 years 190 days ago
Nestor980

The fixes will get implemented only with the next patch but until then there will be at least 2 more weekends when Rebus visits the system so I compensated your loss now.

4 years 190 days ago
That's great to hear. Thx again