- Home
- Games
- Company
- Community
- Roadmap
- Media
- Store
- Store Support
- Feedback
- Contact Us
- Warhammer 40K
- Home
- Community
- Hub
- PS4 PRIORITY BUG FIX(ed?): Unplayable Edition
Game locks up in menus and at end of the first level. Had a bug in chapter 2 which locked progression but after reinstall now is unplayable.
Purchased yesterday but been trying to get this worked out all day. Tried everything. Made posts. No news? No emails back? I feel robbed and I see alot of console players starting to feel the same in the community.
What I did play I LOVED but after loosing progress twice and not getting any response all day I am growing warily. I'm rooting for you guys but I need some communication at minimum. This hot fix seems to be the issue. I'm sure ur busy and u know but as someone who paid money yesterday for your product/service this is a let down.
I'm reasonable.
Make it up,... send me an email and at least tell me when this will be done so I can move forward and stop debating calling ps4 to give me a refund.
I'm chomping at the bit for this arpg grind.
I cant say this enough I feel like you guys have something truly special at play here but the follow through has got to be cleaned up.
**UPDATE
Some reports of fixes have come in...
This update marked - 11:40pm EST Sunday, March 03, 2019.
*
NO official reports, reply and/or news.
*
Community Management accountability and expectations. EVERYTHING WRONG with our current state of affairs?
Game development is not exactly easy and mistakes DO happen. Mistakes are excusable, thankfully, especially first timers or uncontrollable circumstances that may(count on it) arise time to time. More over, if we are not making these same mistakes over and we learn from these events, its almost expected. I'm sure we all agree(silently lol), we all have.
The POINT.
When mistakes or unforeseen circumstances do arise though, IT IS 100% YOUR MOST IMPORTANT JOB(Game Management) and also the BEST opportunity to show your CUSTOMERS and FANS you not only deserve their money/time but FOREMOST you CARE about your WORK. (Maybe you want to keep doing it as well)
Maybe most would say,... "that shows you care about the player". (Cute)
Players buy into a game mostly never direct with the Source. Taking a chance on a title and a company, through only the words of a friend or YouTube/Twitch personality review and sort through a lens of genre they most resonate with(maybe through a sale promo). Wins on a game find are life changing and we THEN learn about the people who made it and ask for more. Titles that suck hurt, treated as the plague. So expectations are the tools, guide, and unfortunately the downfall. The standard, AS IS.
Starting a title that you are sold on and are excited about just to stop working is like being slammed on your head. At the very second you CAN'T provide an mvp (viable being key), it's time to shine. First contact! Dont panic.
Communication and hopefully a resolution that's swift but at minimum vigilant. That moment is the first moment, people care about YOU, because they need YOU. So that moment is THE moment you get the GRADE.
That's the test. Release is just a quiz everyone.
Make this a priority, its weighted.
Community Management! Hire in this area first.
Problem solved and every company needs a firefighter.
Your Thoughts? Please login to place your opinion. Not a member yet? Register here and now!
I am aware of the locking the doors and will have to try to experiment with that more as it does make sense...unless like the character, they can destroy the door?? I enjoy the atmosphere and the pacing and I definitely do NOT rush anything when Im playing as I like to check every possible nook and cranny which is probably why I die as I want to explore the entire level and of course get the relics.
Like you, Ive never played the table top but I love the lore of 40k. I just think its fucking over the top awesome and so greatly fleshed out and it just sunk me completely in. Im such a sucker for a great story and/or lore. Before I know it, hours pass just researching it and listening to the whole history basically in audiobook form from a youtube user named Luetin09
What I know: Space Hulk itself in every incarnation is hard as fuck. Be it the boardgame or all the videogames. It's part of the system I think.
I like the epic scifi concepts of WH40K, but don't play the tabletop or something. It's just the world and the design. Great over the top stuff.
I hope for some other games in the future trying to do something else. Not always Marines "Fight for the Emperor!" - doing something with the Eldar could open some cool gameconcepts, when I think about the warlocks and rune prophets who can foresee the future by looking at strands of fate of individual situation and characters. Wonderful powers could open up. All the warrior aspects...well, we'll see.
If you like WH40K, take a look at the last incarnation of Space Hulk. It's a faithful, technical up-to-date adaption of the turn-based board game. there also "SH: Deathwing" which transfers the battle against the horrifying Tyrannid Genestealers to ego-shooter. Much critized, (also because of technical shortcoming, but I found those much less irriitasting than in "Inquisitor") but I liked it very much, because of the overall visual design and dense atmosphere it created.
If you like WH40K, take a look at the last incarnation of Space Hulk. It's a faithful, technical up-to-date adaption of the turn-based board game. there also "SH: Deathwing" which transfers the battle against the horrifying Tyrannid Genestealers to ego-shooter. Much critized, (also because of technical shortcoming, but I found those much less irriitasting than in "Inquisitor") but I liked it very much, because of the overall visual design and dense atmosphere it created.
Just some positive thoughts... love the game, even with the issues.
I really hope you guys dedicate to making this game better and release future continuations in the Warhammer franchise, expanding on story and refine the games quality. But VERY happy. This is my first true experience actually exploring the Warhammer Universe. I am blown away with the depth and lore of this universe. Ozzing with character and strong atmosphere. Also this is a fun intro to the realm, playing as an Inquisitor.
I really look forward to the future of this title and the betterment of this development team.
This doesn't change anything already discussed but a reinforcement of why these things cant happen. I want to see you guys continue to be successful.
OvRmind
Appreciate the update.
Please keep us informed in the process.
Hi everyone
we made some changes on our backend yesterday, please check if the fixes resolved your progress problem. Further fixes are to be expected shortly! Our apologize for the inconvenience!
Game seems operational. No issues to report.
When I get past chapter 2, I will then report back my bug has been fixed. But progress.
Iv updated the post main.
Please share your thoughts about it.
Also I am testing game now so will keep everyone to date on my experience.
It's working fine for me right now
But that won't hold me back wanting to get some form of compensation for these two very frustrating days. Perhaps a free season pass ?
Yet, nobody from Neocore adressed and commented the mess. Irritating at the least, I would say.
And hopefully there won't be any more trouble...but somehow I've got a bad feeling about that. Could be possible that every time something bigger - like those additional seasons - is added, the fun starts again.
We have all been on an unexpected journey, not the one we purchased maybe lol
This protects you from being abused and them from unjustified loss of profit. FAIR is definitely a "gray" word. This is why full disclosure is key, coupled with respect for taking proper steps. This is what I did for this community. Some people will jump the metaphorical Frustration Train not knowing next stop is Anger Town. Its important to get off the right stop guys.
I share the same disappointment, with that all said.
I will continue to follow this and hopefully be moving forward to better times with everyone.
So I have got a few reports the game is working...
I myself have NOT been able to personally confirm these reports. This makes me curious to know...
ANYONE NOT able to play still?
Also for all those new to this post consider joining our community on PSN. Having people you can squad with is half the fun in ARPGs. Enjoying the experience and discovering together, NEW, is always a bonus. I am suprised to not see an official reply after the outrage through the "Hub" and online. I look forward to playing and talking to all of you guys, been an interesting weekend to say the least.
PSN: OvRmind
Community: WH40K - The Hotfix Heresy Order
THANKS TO EVERYONE posting here. I appreciate you taking time to share your experience. EXTRA THANKS to "Gen Hotfix".
Just now it is midnight and tomorrow I start working again....a whole weekend of gaming fucked up - never felt so frustrated since tiger woods 2007 golf where all code was broken. Thx to this bug I have discovered something positive - Xcom2 is a great game...maybe I will play it half an hour now too.
Bloody hell...a whole weekend blown up....
If you are in the US, call this number or contact live support for your refund requests. The rep was very nice and refunded me without issue.
Contact Phone: 1-800-345-7669
https://www.playstation.com/en-us/corporate/contactus/
Other countries
https://www.playstation.com/country-selector/index.html
You fucking did this to yourselves Neocore. Take a bow. Revenue and potential fan/supporter now lost for good from me.
Game becomes unplayable on PS4 for me when it gets stuck on 4/5 clues in the Saving Caius Thorn mission. Have seen some comments from a mod they they are fixing the issue on an account by account basis. WTF?! You can't fix your busted code so you have to go into each account individually?!
If you are in the US, call this number or contact live support for your refund requests. The rep was very nice and refunded me without issue.
Contact Phone: 1-800-345-7669
https://www.playstation.com/en-us/corporate/contactus/
Other countries
https://www.playstation.com/country-selector/index.html
Reinstalled everything and still same issue.
WHAT THE FRACK GUYS!?!??
WHAT'S THIS CRAP? SHAMEFULLY SHIT CODING!
FIX THIS SHIT!!!! I WON'T RESTART, FIX OR I AM DONE WITH YOUR CRAP GAME!!!
Oh, and I wonder how licensee Games Workshop and the game publishers will react to this mess. Monday will be a rude awakening for Neocore all along. How large is the team, anyway?
Please let me know how your refund process and experience goes as I am interested as well thank you.
As a software engineer, initially I wasn't that upset. I understand stuff happens. But the lack of response here and elsewhere is inexcusable. In the discord chat for support, one of the lead programmers is playing APEX. I guess it's nice to be able to relax on the weekend when you just broke your game and people who just bought it during the sale can't even play it. What a joke of a company. I now fully understand how they can release a bug filled pile of excrement.
I'm not gonna waste any more time on this game or joke of a company. I'll just get a refund and call it a day.
Still nothing, eh?
I wonder how refund - at least in part for all the trouble right at the start - would work in case of having bought a physical copy, which I did. 40 Euro for the Deluxe version on PS4.
And I really wonder, when somebody finally is going to adress this shitty situation. Doesn't matter if it's weekend, Easter or whatever, as I wrote before: When unleashing such an update you have to observe what happens. This is their damn responsibility, making sure a product that cost money, works. It's no free-t-o-play game after all. Sucks big time.
Did anybody get any devs to answer on Twitter?
Game becomes unplayable on PS4 for me when it gets stuck on 4/5 clues in the Saving Caius Thorn mission. Have seen some comments from a mod they they are fixing the issue on an account by account basis. WTF?! You can't fix your busted code so you have to go into each account individually?!
I guess I'm glad to hear that the problems I'm having with this game aren't specific to my ps4. I bought on thursday because it was on sale and that night I played for a few hours without issue. Then friday, when I went to play after work, the game just stopped working. I'm seeing all of the same problems that orher people are posting about here.
Set this current order state as My default.