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- Problems with activatioN? look here.
Problems with activatioN? look here.
Warhammer 40K Support AreaHello guys,
We are aware that some of (hotmail / web.de / gmx.de users) you are waiting since quite a long time to receive verification email
We would like to ensure you that we are on the case and working to manually solve the issue. Please note that some email providers take a lot longer than usual to deliver the mail, and that the system may throttle down a bit to ensure safety when there are numerous requests for keys.
If you do not receive the verification mail and you are unable to activate your account (Be sure to check your spam folder!), please send an email to [email protected] and we'll help you right away.
Also, to ensure you to receive our emails, please add [email protected] to your address book. This might help.
Thanks for your patience,
Neocore Staff
-
UPDATE FOR HOTMAIL (and probably other) USERS:
Go to your e-mail client,
Options > Safe Senders > Add "Neocoregames.com" to the whitelist > Save
This might help.
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Really happy to see updates so soon :) its been about 5 hours for me since I purchased and am still waiting how ever , any ETA on when I may get it?
Really happy to see updates so soon :) its been about 5 hours for me since I purchased and am still waiting how ever , any ETA on when I may get it?
I bought the game but never got an e-mail to verify my account, or an e-mail with my key... You are asking for a reference ID, but I only got a transaction ID from paypal, nothing else... I really want to download this game, but I fear i may have to cancel the paypal payment because I have no idea what's going on.
I bought the game but never got an e-mail to verify my account, or an e-mail with my key... You are asking for a reference ID, but I only got a transaction ID from paypal, nothing else... I really want to download this game, but I fear i may have to cancel the paypal payment because I have no idea what's going on.
As it seems, people who use hotmail, web.de, gmx.net are mainly affected, we are working on that.
Until as it has been written down by my collagues, feel free to drop a mail if:
- you haven't receive a mail to verify your account
- If you have succesfully made a purchase, but doesn't receive a Steam key via mail. (in this case as a proof purchase, pleas attach your Reference ID&UserName the one with only letters in it.)
I did just register using my less used Gmail, but still, figured its worth mentioning.
I did just register using my less used Gmail, but still, figured its worth mentioning.
I dropped a mail regarding the key and I appear to be one of the souls lost in the warp at this time(Hotmail). Looking forward to the email and resolution. Thanks!
I'm using hotmail. Glad you guys created this page to get on top of it asap, looking forward to working through the kinks on this game with the team.
Cheers
I'm using hotmail. Glad you guys created this page to get on top of it asap, looking forward to working through the kinks on this game with the team.
Cheers
I have emailed the Support email address with my Order ID.
I have emailed the Support email address with my Order ID.
Thank's for the quick response.
I also received no game key. Eamil sent to your support...hope you can solve this during weekend
I haven't recived my key yet either
no game key yet here as well
im in no rush
and the email is a hotmail.com as well if that helps solve the issue ?
no game key yet here as well
im in no rush
and the email is a hotmail.com as well if that helps solve the issue ?
Bought into the alpha last night, still to receive my gamekey yet.
At first i got trouble to verificate my account also due to email difficulties , but managed to get it working via facebook login.
My Email Hoster is GMX which is quite common in germany.
Emailed Support about half an hour ago but - i hope i can receive their answer via my mail at least otherwise thats a real problem.
Send a mail to [email protected] with your REFERNCE ID and USERNAME. Also I have to eat something, so give me some minutes :)
Facebook worked instantly for setting up an account 'bout 30 mins ago.
Facebook worked instantly for setting up an account 'bout 30 mins ago.
Hey, we have updated the original post, try adding Neocoregames.com to safe senders.
Hello, I have been waiting hours now, sent email, made the email address [email protected] safe and added to address book too, but no game code to play yet! yes I am a hotmail user. Just really eager to get the game and play it to help look for bugs and report! in the great name of the EMPEROR!!!!
Thanks!! hope to have this solved soon!
Hotmail user, safe sender list updated, still no luck.
Same Here Bought the game at 11 O'clock, And key is not Here .. Email 2 Support is Out :D
<- Gmx User
Hi there, still waiting for the key for the game..
Best regards Mattias
We are sending the keys, emails manually.
Be sure to add "Neocoregames.com" to the whitelist.
I hope that you will get your keys soon!
With the help of the Astronomican the keys are on the way to their owners, however warp storms try to prevent our plan to deliver them.
Hotmail user, safe sender list updated, still no luck.
Thanks a bunch, good luck with the rest of the project! :)
Thanks a bunch, good luck with the rest of the project! :)
I look forward to testing this game and (for sure ) singing its praises :D
GMX user here
GMX user here
I understand it's only an alpha but maybe it was a bad idea to launch "The Founding" a Friday afternoon.
( I've sent an email to [email protected]. he asks me my reference ID.. waiting for answer now )
Have faith brothers! I like many other hotmail users failed to receive a Steam activation code after purchase, so I e-mailed [email protected] and received a reply with my code after just 25 minutes. Thank you.
Set this current order state as My default.