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Problems with activatioN? look here.

Warhammer 40K Support Area
By Megapull 10.02.2017
Marcopolocs replied 27.04.2020
105

Hello guys,

We are aware that some of (hotmail / web.de / gmx.de users) you are waiting since quite a long time to receive verification email

We would like to ensure you that we are on the case and working to manually solve the issue. Please note that some email providers take a lot longer than usual to deliver the mail, and that the system may throttle down a bit to ensure safety when there are numerous requests for keys.

If you do not receive the verification mail and you are unable to activate your account (Be sure to check your spam folder!), please send an email to [email protected] and we'll help you right away.

Also, to ensure you to receive our emails, please add [email protected] to your address book. This might help.

Thanks for your patience,

Neocore Staff

-

UPDATE FOR HOTMAIL (and probably other) USERS: 

Go to your e-mail client,

Options > Safe Senders > Add "Neocoregames.com" to the whitelist > Save

This might help.


This post was modified 15.02.2017 by Morzan
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11.02.2017
I am having trouble just buying the game right now, You guys solved my email issue over an hour ago which I thank you for!! <3 but I wish I could buy the game :/ 
11.02.2017
+1

Really happy to see updates so soon :) its been about 5 hours for me since I purchased and am still waiting how ever , any ETA on when I may get it?


11.02.2017
+1
Posted by Theforeseen 11.02.2017

Really happy to see updates so soon :) its been about 5 hours for me since I purchased and am still waiting how ever , any ETA on when I may get it?


Just finished everything, if you dropped a mail, you should have already received some kind of solution :)
11.02.2017

I bought the game but never got an e-mail to verify my account, or an e-mail with my key... You are asking for a reference ID, but I only got a transaction ID from paypal, nothing else... I really want to download this game, but I fear i may have to cancel the paypal payment because I have no idea what's going on.

11.02.2017
Wolfenacht
I guess I was also supposed to recieve some PDF file, yet I never did... so I got charged 40 bucks, and I can't download the game.
11.02.2017
Valkyrie Neocore
I shall email support and ask ,thank you :)


11.02.2017
Posted by Wolfenacht 11.02.2017

I bought the game but never got an e-mail to verify my account, or an e-mail with my key... You are asking for a reference ID, but I only got a transaction ID from paypal, nothing else... I really want to download this game, but I fear i may have to cancel the paypal payment because I have no idea what's going on.

In this case, the transaction is still in progress, that's the reason, just checked. :)
11.02.2017

As it seems, people who use hotmail, web.de, gmx.net are mainly affected, we are working on that.


Until as it has been written down by my collagues, feel free to drop a mail if:

  • you haven't receive a mail to verify your account 
  • If you have succesfully made a purchase, but doesn't receive a Steam key via mail. (in this case as a proof purchase, pleas attach your Reference ID&UserName the one with only letters in it.)
This comment was edited 11.02.2017 by Valkyrie Neocore
11.02.2017
I use the Mail.com webmail service and still haven't received the activation email for the account I signed up using that email. This has been since 10 or 11AM MST (~6hours now).


I did just register using my less used Gmail, but still, figured its worth mentioning. 

11.02.2017
Posted by fiyga 11.02.2017
I use the Mail.com webmail service and still haven't received the activation email for the account I signed up using that email. This has been since 10 or 11AM MST (~6hours now).


I did just register using my less used Gmail, but still, figured its worth mentioning. 

Interesting, as it seems your account is verified and you are using something else, not the mail.com ...
11.02.2017
Hello Gents, 


I dropped a mail regarding the key and I appear to be one of the souls lost in the warp at this time(Hotmail). Looking forward to the email and resolution. Thanks!

11.02.2017
I emailed that support address, but just to give the info on here too, purchase didn't go through initially, went through fine on the second go, got a confirmation email about 4/5 hours ago and nothing since.

I'm using hotmail. Glad you guys created this page to get on top of it asap, looking forward to working through the kinks on this game with the team. 

Cheers

11.02.2017
Posted by nebworth 11.02.2017
I emailed that support address, but just to give the info on here too, purchase didn't go through initially, went through fine on the second go, got a confirmation email about 4/5 hours ago and nothing since.

I'm using hotmail. Glad you guys created this page to get on top of it asap, looking forward to working through the kinks on this game with the team. 

Cheers

Also don't forget to mention, if you receive the keys ^^
11.02.2017
Hotmail User here also who hasn't received his key.

I have emailed the Support email address with my Order ID.

11.02.2017
Posted by Tycho13 11.02.2017
Hotmail User here also who hasn't received his key.

I have emailed the Support email address with my Order ID.

All sorted now.

Thank's for the quick response.

11.02.2017
Also hotmail, though now I wish I had just used my gmail :( waiting on support
11.02.2017
Sent an email to support, thanks for the quick responses thus far people :D
11.02.2017
Is support still active? Or we out of luck until Monday if we haven't gotten our keys already?
11.02.2017
Ordered at 1:30 this afternoon.  It's almost midnight.  Sent an e-mail. 
11.02.2017
I haven't recived my key yet either i'm also a hotmail user
11.02.2017
Hey guys,


I also received no game key. Eamil sent to your support...hope you can solve this during weekend



11.02.2017

I haven't recived my key yet either

11.02.2017

no game key yet here as well

 im in no rush 

and the email is a hotmail.com as well if that helps solve the issue ? 

11.02.2017
Posted by DigitalDead 11.02.2017

no game key yet here as well

 im in no rush 

and the email is a hotmail.com as well if that helps solve the issue ? 

Hotmail users report the longest wait times (even 1 hour). How long you have been waiting?
11.02.2017

Bought into the alpha last night, still to receive my gamekey yet. 

At first i got trouble to verificate my account also due to email difficulties , but managed to get it working via facebook login.
My Email Hoster is GMX which is quite common in germany.
Emailed Support about half an hour ago but - i hope i can receive their answer via my mail at least otherwise thats a real problem.

This comment was edited 11.02.2017 by HVHWehrhammer
11.02.2017
Just got mine, took a while, but late night and weekends they are working through them I guess, thanks a bunch to the support team for puttin in the OT!
11.02.2017
Just got up, checking the mails and with the help of our Emperor I'm on the way to provide every support that you've asked for.
11.02.2017
Still no game key is been about 11 hours :(
11.02.2017
Posted by stefan8222 11.02.2017
Still no game key is been about 11 hours :(

Send a mail to [email protected] with your REFERNCE ID and USERNAME. Also I have to eat something, so give me some minutes :)

This comment was edited 11.02.2017 by Valkyrie Neocore
11.02.2017
Tender
I tried with a 'hotmail' (.live.co.uk) account about 2 hours after launch. Still nada, unable to verify account. same when signing up to newsletter 2 days ago, got a contact card n nowt else.


Facebook worked instantly for setting up an account 'bout 30 mins ago.


11.02.2017
Posted by Aghori 11.02.2017
I tried with a 'hotmail' (.live.co.uk) account about 2 hours after launch. Still nada, unable to verify account. same when signing up to newsletter 2 days ago, got a contact card n nowt else.


Facebook worked instantly for setting up an account 'bout 30 mins ago.


Hey, we have updated the original post, try adding Neocoregames.com to safe senders.

11.02.2017
stefan8222
same problems here with gmx.de . the support verified the e-mail adress manual. but still no key
11.02.2017

Hello, I have been waiting hours now, sent email, made the email address [email protected] safe and added to address book too,  but no game code to play yet! yes I am a hotmail user. Just really eager to get the game and play it to help look for bugs and report! in the great name of the EMPEROR!!!!

Thanks!! hope to have this solved soon!

This comment was edited 11.02.2017 by Thirdye
11.02.2017
Bought the game a couple of hours ago, still not key. Happy to wait, I know game dev rarely has any task that can be fixed easily/overnight.


Hotmail user, safe sender list updated, still no luck.

11.02.2017

Same Here Bought the game at 11 O'clock, And key is not Here .. Email 2 Support is Out :D


<- Gmx User

11.02.2017
So i put them on the Whitelist (GMX) but no luck with E-Mails which got already send out. New ones seem to be fine, and Yes Support-Mail is out...i should have use gmail in the First Place -.-
11.02.2017

Hi there, still waiting for the key for the game..


Best regards Mattias

11.02.2017
+2

We are sending the keys, emails manually. 

Be sure to add "Neocoregames.com" to the whitelist.


I hope that you will get your keys soon!

11.02.2017
Morzan
did but still got nothing for hours  and even sent a message
11.02.2017
+2
Asee

With the help of the Astronomican the keys are on the way to their owners, however warp storms try to prevent our plan to deliver them.

This comment was edited 11.02.2017 by Valkyrie Neocore
11.02.2017
+1
Posted by kenny wildman 11.02.2017
Bought the game a couple of hours ago, still not key. Happy to wait, I know game dev rarely has any task that can be fixed easily/overnight.


Hotmail user, safe sender list updated, still no luck.

Just got my key emailed to me by one of your guys.


Thanks a bunch, good luck with the rest of the project! :)

11.02.2017
Posted by kenny wildman 11.02.2017
Just got my key emailed to me by one of your guys.


Thanks a bunch, good luck with the rest of the project! :)

We are trying to do our best, thanks for your kind words :)
11.02.2017
Got my Key through the Support thank you very much for the Help! <3
11.02.2017
Got my key!! Thank you sooooo much!!!! thanks for the help <3
11.02.2017
+2
Valkyrie Neocore
After the fastest reply ive ever had in support history, i have received my key.


I look forward to testing this game and (for sure ) singing its praises :D

11.02.2017
24h after purchasing the 80$ Edition still no key :(

GMX user here

11.02.2017
Same here, got mine to
11.02.2017
Posted by Immortality 11.02.2017
24h after purchasing the 80$ Edition still no key :(

GMX user here

If you've sent an email to [email protected], then it's nearly impossible. :P
11.02.2017
I'm Dissapointed since yesterday from your service...  why we can't find Steam Key in our profil ? when i see lot of troubles with e-mail in facebook. I bought a pack yesterday, it's not possible to connect with my e-mail without facebook connect ( same mail ), i see my order in my profil but nothing for validate e-mail or my steam key.

I understand it's only an alpha but maybe it was a bad idea to launch "The Founding" a Friday afternoon.

( I've sent an email to [email protected]. he asks me my reference ID.. waiting for answer now )

11.02.2017

Have faith brothers! I like many other hotmail users failed to receive a Steam activation code after purchase, so I e-mailed [email protected] and received a reply with my code after just 25 minutes. Thank you.