Community
Hub
Mark all as read Notifications (0)
View all notifications
My account
Not a member yet?
Register now and join our community!

Problems with activatioN? look here.

Warhammer 40K Support Area
By Megapull 10.02.2017
Marcopolocs replied 27.04.2020
105

Hello guys,

We are aware that some of (hotmail / web.de / gmx.de users) you are waiting since quite a long time to receive verification email

We would like to ensure you that we are on the case and working to manually solve the issue. Please note that some email providers take a lot longer than usual to deliver the mail, and that the system may throttle down a bit to ensure safety when there are numerous requests for keys.

If you do not receive the verification mail and you are unable to activate your account (Be sure to check your spam folder!), please send an email to [email protected] and we'll help you right away.

Also, to ensure you to receive our emails, please add [email protected] to your address book. This might help.

Thanks for your patience,

Neocore Staff

-

UPDATE FOR HOTMAIL (and probably other) USERS: 

Go to your e-mail client,

Options > Safe Senders > Add "Neocoregames.com" to the whitelist > Save

This might help.


This post was modified 15.02.2017 by Morzan
Store Page
Share
previous post back to community page next post
105 comments
Newest Oldest Best
Save This Order
Set this current order state as My default.
Problems with activatioN? look here.
Your Thoughts? Please login to place your opinion. Not a member yet? Register here and now!
11.02.2017
+2

We are sending the keys, emails manually. 

Be sure to add "Neocoregames.com" to the whitelist.


I hope that you will get your keys soon!

11.02.2017
+2
Asee

With the help of the Astronomican the keys are on the way to their owners, however warp storms try to prevent our plan to deliver them.

This comment was edited 11.02.2017 by Valkyrie Neocore
11.02.2017
+2
Valkyrie Neocore
After the fastest reply ive ever had in support history, i have received my key.


I look forward to testing this game and (for sure ) singing its praises :D

12.02.2017
+2
No key but conformation from paypal and Xsolla you have been whitelisted jack all in the junkmail also. Why not just put the key up on the site in the history section ffs
13.02.2017
+2

Want to say thank you for the support.

Account verification was the problem. Solved by mailing at [email protected],

direct answer just a minute later and account was free.

Purchase in between seconds and received the steam-code, now downloading...nice.

Good luck with the project.

Hope for a good and solid community.

Cheers

Dharchaon

11.02.2017
+1
Posted by kenny wildman 11.02.2017
Bought the game a couple of hours ago, still not key. Happy to wait, I know game dev rarely has any task that can be fixed easily/overnight.


Hotmail user, safe sender list updated, still no luck.

Just got my key emailed to me by one of your guys.


Thanks a bunch, good luck with the rest of the project! :)

12.02.2017
+1

I have sent you my 3 email for the key. Now you have a Screenshot from the received the confirmation from Paypal and Xsolla.

And i have Write you my Name an the Order ID from Xsolla. I hope you can send me now the Key. I wait over 2 Days.

11.02.2017
+1
Iohan Pax II
Probably I was having a lunch, if it took so much time ^^
12.02.2017
+1
Valkyrie Neocore
Oh my *******god i have the key. I love you soooooo mutch <3 :D
11.02.2017
+1

Really happy to see updates so soon :) its been about 5 hours for me since I purchased and am still waiting how ever , any ETA on when I may get it?


11.02.2017
+1
Posted by Theforeseen 11.02.2017

Really happy to see updates so soon :) its been about 5 hours for me since I purchased and am still waiting how ever , any ETA on when I may get it?


Just finished everything, if you dropped a mail, you should have already received some kind of solution :)
12.02.2017
+1
Osiris212

... Intereseting, cause there isn't any mail from you side, with the mail address that you used for purchase.


Checked it, also I mailed the key manually.

SORRY, it ended up in the Junk Folder, shame on me, I tell every people to check it first, and then I'm the one who skip this step...

This comment was edited 12.02.2017 by Valkyrie Neocore
11.02.2017
Posted by fiyga 11.02.2017
I use the Mail.com webmail service and still haven't received the activation email for the account I signed up using that email. This has been since 10 or 11AM MST (~6hours now).


I did just register using my less used Gmail, but still, figured its worth mentioning. 

Interesting, as it seems your account is verified and you are using something else, not the mail.com ...
11.02.2017
Bought the game a couple of hours ago, still not key. Happy to wait, I know game dev rarely has any task that can be fixed easily/overnight.


Hotmail user, safe sender list updated, still no luck.

11.02.2017
Thirdye
I'm still waiting too but I have faith that someone will email me a key at some point soon! Been trying to buy the game and then wait for a key since yesterday now.
11.02.2017
Hello Gents, 


I dropped a mail regarding the key and I appear to be one of the souls lost in the warp at this time(Hotmail). Looking forward to the email and resolution. Thanks!

11.02.2017

Same Here Bought the game at 11 O'clock, And key is not Here .. Email 2 Support is Out :D


<- Gmx User

11.02.2017
I emailed that support address, but just to give the info on here too, purchase didn't go through initially, went through fine on the second go, got a confirmation email about 4/5 hours ago and nothing since.

I'm using hotmail. Glad you guys created this page to get on top of it asap, looking forward to working through the kinks on this game with the team. 

Cheers

11.02.2017
Posted by nebworth 11.02.2017
I emailed that support address, but just to give the info on here too, purchase didn't go through initially, went through fine on the second go, got a confirmation email about 4/5 hours ago and nothing since.

I'm using hotmail. Glad you guys created this page to get on top of it asap, looking forward to working through the kinks on this game with the team. 

Cheers

Also don't forget to mention, if you receive the keys ^^
11.02.2017
So i put them on the Whitelist (GMX) but no luck with E-Mails which got already send out. New ones seem to be fine, and Yes Support-Mail is out...i should have use gmail in the First Place -.-
11.02.2017

Hi there, still waiting for the key for the game..


Best regards Mattias

11.02.2017
Morzan
did but still got nothing for hours  and even sent a message
12.02.2017

Praises have been heard, bunch of keys are waiting to exit from the warp and find their hosts.

Sorry for the inconvenience and thanks for your patience!

This comment was edited 12.02.2017 by Valkyrie Neocore
11.02.2017
Hotmail User here also who hasn't received his key.

I have emailed the Support email address with my Order ID.

13.02.2017
Hello 


I have emailed support about not receiving my steam key and have yet to hear a boo from them  

12.02.2017
Damn - always read forums before purchasing 
13.02.2017
hi fellas 

got another missing key for yous, super keen to start playing.

13.02.2017

Hi

Same problem, i have buy the game Before yesterday and I still have not received my key.

Even if I put you in the list of emails allowed.

the ID of the Xsolla transaction is the : 253501181


thank for our help !

This comment was moderated 13.02.2017 by Jim Fox
13.02.2017
Posted by dimitri imkariel henry 13.02.2017

Hi

Same problem, i have buy the game Before yesterday and I still have not received my key.

Even if I put you in the list of emails allowed.

the ID of the Xsolla transaction is the : 253501181


thank for our help !

https://neocoregames.com/en/community/activation-keys-now-accessible-from-order-history

This comment was moderated 13.02.2017 by Jim Fox
12.02.2017
Hello.


Is there still the problem with receiving the key if someone is using web.de?

I bought the THRONE AGENT PACK and received the confirmation from Paypal and Xsolla but no activation-key.

13.02.2017
Valkyrie Neocore
thank !
11.02.2017
Posted by kenny wildman 11.02.2017
Just got my key emailed to me by one of your guys.


Thanks a bunch, good luck with the rest of the project! :)

We are trying to do our best, thanks for your kind words :)
13.02.2017
This comment was deleted 13.02.2017 by Morzan
11.02.2017
Got my Key through the Support thank you very much for the Help! <3
12.02.2017

Yeah, bought the game yesterday too and didnt get a key.... but I have faith in the Emperors Little helpers :D

11.02.2017
Got my key!! Thank you sooooo much!!!! thanks for the help <3
11.02.2017
24h after purchasing the 80$ Edition still no key :(

GMX user here

11.02.2017
Same here, got mine to
12.02.2017
Ah, thanks for the thread, just found it and was wondering how I was supposed to download the game.  So I'll just wait for the key.  Game looks great though kudos to Neocore, for an Alpha it is really looking good and so much potential.
11.02.2017
Posted by Immortality 11.02.2017
24h after purchasing the 80$ Edition still no key :(

GMX user here

If you've sent an email to [email protected], then it's nearly impossible. :P
11.02.2017
Posted by Tycho13 11.02.2017
Hotmail User here also who hasn't received his key.

I have emailed the Support email address with my Order ID.

All sorted now.

Thank's for the quick response.

25.04.2020
Necro time. Looks like your email server that sends out verification emails is no longer functioning.
12.02.2017
How much time should we expect before the key is sent? Just as a reference, the domain is whitelisted but I didn't receive the key so far. 
12.02.2017
Waiting for an email back from you guys. Can't wait to test this out
11.02.2017
I'm Dissapointed since yesterday from your service...  why we can't find Steam Key in our profil ? when i see lot of troubles with e-mail in facebook. I bought a pack yesterday, it's not possible to connect with my e-mail without facebook connect ( same mail ), i see my order in my profil but nothing for validate e-mail or my steam key.

I understand it's only an alpha but maybe it was a bad idea to launch "The Founding" a Friday afternoon.

( I've sent an email to [email protected]. he asks me my reference ID.. waiting for answer now )

11.02.2017
Also hotmail, though now I wish I had just used my gmail :( waiting on support
11.02.2017
Sent an email to support, thanks for the quick responses thus far people :D
11.02.2017

Have faith brothers! I like many other hotmail users failed to receive a Steam activation code after purchase, so I e-mailed [email protected] and received a reply with my code after just 25 minutes. Thank you.

11.02.2017

Bought the game a hour ago, still not key.

27.04.2020
Argenex
Please send an email to [email protected] in case the issue is still present on your end and we will assist you in the shortest time possible.