Desperate Crusade DLC missing in the Dutch playstation store

13

In the Dutch Playstation store the Desperate Crusade DLC is missing, would be nice if it could be added/fixed

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Desperate Crusade DLC missing in the Dutch playstation store
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16 days ago
+2
Kronosnxs
We can confirm this, our console publisher and Sony dealt with the technical issue and resolved the matter of the Season pass!
17 days ago
+1
Marcopolocs
@MARCOPOLOCS‍ Just too let you and others know the DLC is free now for seasonpass holders (atleast in the dutch ps4 store, hopefully in the other stores too)
24 days ago
+1
Kronosnxs
We are discussing this with Bigben as well as Sony but the process cannot be hasten as there are certain technical issues which have to be overcome first on Sony's side. Your patience is kindly asked once again, until they resolve the issue. 
27 days ago

@MARCOPOLOCS‍ I also mailed to Bigben support about the desperate dlc still not free on the ps4 store for season pass holders, their response was kinda disappointing to say the least... see there response here:


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Réponse / Answer :

Greetings,

We have carried the greatest attention to your e-mail.

We invite you to contact support Pstore.

Staying at your service for more information,

The Hot Line Team.

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This comment was edited 27 days ago by Kronosnxs
36 days ago
Marcopolocs

Any updates to when this DLC will be available for free again for season pass holders?

42 days ago
MrMordenB5
As it is our console publisher who handles all the sale and refund cases please contact them on the matter and they will assist you further. Their contact is [email protected]
43 days ago

Thanks for the reponse can i get a refund for the purchase since it should have been free with my season pass?

45 days ago
MrMordenB5

As I wrote below, our console publisher works on the matter already as the DLC should be included in the Season Pass.

About the expansion, its release date is not yet public but we will naturally announce it on our official platforms when the time comes so please make sure to follow us here or on our Facebook page.

48 days ago
Marcopolocs
I had to buy this content despite owning the season pass is this correct should it not have been free?


P.S. any update about when the new expansion will be launched on console I would love to play mechanicus

48 days ago
Kronosnxs
We are already talking with Sony about this as they sadly did not include the DLC in the Season pass. We will try to work this out ASAP!
48 days ago
Marcopolocs

@MARCOPOLOCS‍ I can see the DLC in the Dutch Playstation store now, but it costs  €2,99. I have the season pass and i thought this DLC was incuded with it for free?

52 days ago
+1
Marcopolocs
Ok, thanks for the reply, will be looking for it on friday.
52 days ago
+1

The DLC should be available in the various European stores from Friday. Please check on it then.