Can´t reset my password


I have a Problem with my Password Reset, i recently bougth Inquisitor Martyr for PS4. Now i need to log in with my neocore account. I did not know my password anymore. When i tried to log in on your website it said that i have a legacy account and should request a password reset. I tried a few times but i never recieved the e-mail. it is not in the spam folder and i whitelistet now i was able to log in with my facebook account but i still can´t reset my password because i don´t get the mail. I hope you can help me.

And i already wrote a mail to the support a while ago. But how will they answer me if i can´t receive any mails from them?

Store Page
Can´t reset my password
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90 days ago
Please send us a direct message here using the chat and we will provide you a password reset link!:)
90 days ago
Hello , Can I  ask  for help? I have a same issue. I forgot my password on my old account , i request a password reset , but i never received email.

Thanks for help . 

279 days ago

we replied to your message already please check on it.