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Can't create new account
Van Helsing Support AreaHi there,
i did create my neocore account for van helsing final cut some time ago, bought the game a second time and wanted to create a second account for my gf today to be able to play co-op. Unfortunately, the first try to create an account ingame failed due to 'network error'. As i said, it was the very first creation attempt which failed immediately.
Nevertheless i tried creating an account on the website. When i fill the form and want to create the new profile, there seems to be no real reaction when pressing the button to complete my creation request. I receive no confirmation of the account being created at the web form, nor an verification email.
I tried disabling my Malwarebytes protection software as well as disabling ad blocker. I tried chrome, edge and firefox, with same results. I also tried to create an account using another gmail adress, same result.
F1!
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i was able to create the account using the website yesterday, thank you :)
Cheers
Could you please tell us whether the issue is still present? We averted the technical problem, there should be no problem with the registration process now.
@NENISHIO please try to create a new account when you have some time. This time it should be good. Thanks for your patience in the last couple of days.
Hi,
there is an ongoing technical issue on our end and because of that creating a new account is not possible at the moment. We started to work on the issue yesterday and we will likely to handle it by the end of the day.
Your patience is kindly asked until then.
Set this current order state as My default.