Warhammer 40k crashing

3

HI,

Warhammer has crashed the ps4 pro, first it started cutting out the sound during online missions and now it's crashed the entire ps4 mid-game and had to manually cut the power to the ps4 just to get out the game, and in doing that I almost corrupted my external hard disk and it had to be repaired. What's going on?

I'm ready to abandon this game if this carries on. Simply can't play offline or online, infact it only connects to online play once in every 7-9 tries. Failure to connect apparently. But crashing the whole ps4 so the power has to be cut is too much. For the sake of the health of my machine I might not turn this game back on unless you provide a solid tested fix for all the problems this game has. I'm seriously p!$$€d off!

This post was edited 6 years 45 days ago by Boson
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Warhammer 40k crashing
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6 years 42 days ago
Boson
Hi,

could you please check on it once that the crashes ceased happening? The latest patch contained several crash fixes.

6 years 43 days ago
Hi, I'm sorry I can't remember if this happened on a campaign mission or a side quest. But soon as the mission fully loaded Inquisitor was ready to fight and then the game and ps4 pro both crashed. The ps4 became totally unresponsive, the first thing I tried to do was a force shutdown using the power button pressing it for 10 seconds with no response. Had to cut the power which is definitely a "do not" on the ps4.


What I can say is that every single crash whether 34878 or whole system (as above) crash that has happened on this game has happened when a mission was either starting to load or immediately after it had loaded.


Also, every few missions in "online multiplayer" the sound will cut out completely while the game still plays. The only way to get the sound back is to exit the game.


Also online multiplayer does not want to connect anyone. There are users there waiting but it's always failed to connect. I've probably tried to connect maybe over 100 times with a successful connect maybe 20 times or so out of a hundred, so I've spent a lot of time sitting there trying to connect with no joy.


I think the game may have many bugs, It's either that or my ps4 does not want me to play this game because this has only ever happened on this game. I'm really hoping you've fixed the problem as I see there is an update, but I'm worried about starting the game because I do not want to cut power again.

6 years 44 days ago
Hi,

can you recall in which mission did this issue happen? During the campaign or in just a random mission? We will investigate the case and will get it fixed! Our apologize for the inconvenience!