Unable to play server error PS4

134

When trying to start the game from the main page I am Getting “something went wrong while connecting to the neocortex servers. Please try again later.

This post was edited 5 years 173 days ago by Mikeman
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Unable to play server error PS4
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5 years 173 days ago
+7
Ok, it has been 4 hours since i bought this at gamestop. I was hoping to have at least heard something by now. I am not saying it should be fixed, but a word from the company about this would be nice.
5 years 172 days ago
+7

I'm having connection issues too. I love the game but this is really terrible. Solo play should never ever require a server connection because if there's any server issues no one can play and a lot of people will just refund their copies

This comment was edited 5 years 172 days ago by smartallec
5 years 172 days ago
+7
Posted by ewad 5 years 172 days ago
your lucky u got 3hrs in I've been watching the into for over 24hrs went to sleep woke up tried it went to work came back tried it and hear i am now complaining smh.. lmao crap.
It is crap. If I wake up tomorrow and it still isn't workin i'm going to be thinking about a refund. Really don't wanr to do that. It is pretty cool, and I don't even use space marines in 40k, I'm a tyranid guy and a necrons guy who's really wishing those races got more love on console and I was still havin a blast with this game... so it needs to just be fixed, lol.
5 years 172 days ago
+7
Marcopolocs

Hey Godlike, we appreciate your efforts to fix the problem but would you consider giving us more up dates? Instead of thanking us for our patience you could give us more updates, possible even an eta on when we can expect the servers back up. Look we all love the game but don’t appreciate being kept in the dark. I personally have tried about ever hour to log in, if you don’t expect it up for another 48 hrs I’d appreciate knowing that fact. Sincerely, 

                                                   BellicoseBenito     

5 years 172 days ago
+6
I just purchased this game for $60 and can't play it at all. I would like a refund or the ability to play a solo game offline. 
5 years 173 days ago
+5
Pandamedic

I'm hoping its just some glitch on their side and the reason we aren't getting a response is due to them being busy fixing it. 

This comment was edited 5 years 173 days ago by WaaaghHammer
5 years 173 days ago
+5
Pandamedic
Bummer evenings is my time to play lol
5 years 173 days ago
+5
Zigehngehst
Maybe a offline mode....I know crazy talk.
5 years 172 days ago
+5

Terrible support... Server down since 2 days and no information in germany. Will try to get refund.

5 years 172 days ago
+5
Marcopolocs
Anything new? Please give us some Update
5 years 173 days ago
+4
Same here
5 years 173 days ago
+4
Same here. Sure be Nice to hear back about this.... 


5 years 173 days ago
+4
WaaaghHammer
Same. Been happening on and off all day. But tonight I can't get on at all. 
5 years 173 days ago
+4
Just saying I know how to support distributed applications in virtual environments.... Hook me up with some credintials and let me fix it. Pretty please with sugar on top!
5 years 173 days ago
+4
We are investigating the connection issue at the moment and will do our best to restore it in the shortest time possible! Our apologize for the inconvenience this matter caused! 
5 years 173 days ago
+4
Shibby523
Unable to connect before update and after...
5 years 173 days ago
+4

to avoid this kind of blocking, separate the solo mode from the multi mode

5 years 173 days ago
+4
I’ve been playing this game for a week or so now and I absolutely love it, when I got off work yesterday it was the beginning of my “weekend” and the servers were down for the 1st time I’d ever seen. Now my weekend is near half over and the only thing we’ve heard is “we don’t know what’s going on, please be patient” 


Reading the stories of the folks who had just bought the game and can’t play it breaks my heart, I feel for every person going through that. I was lucky enough to snatch up this wonderful game at a deeply discounted price, it hurts to read about people paying full price for this game and it not working.


So, I’m not saying this is entirely neocore’s fault... but make this right, please. There’s lots of people who’ve invested money in your product and the very least we could get is an official release about what’s going on. Make this right. 

5 years 172 days ago
+4
Same problem. Just bought the game...can't play it...


5 years 172 days ago
+4

I bought this game on the sale as a fan of 40k tabletop, got like 3 good hours out of the game before the server wouldn't log in. Even bought the Imperium edition with all the extra... now coming onto two days with a downed server and a game I just paid 35$ for that I can play no portion of.  This is pretty irritating. I don't want to have to ask Sony for a refund cause I see this being a game I'm really going to enjoy but come on... The game was released on PS4 a year ago, why would such horrid server problems be happening so late in? This doesn't bode well...

This comment was edited 5 years 172 days ago by Clingus
5 years 172 days ago
+4
For those getting restless who haven't even gotten to play yet(so lame), if you like the idea of a Diablo style game set in the 40k universe then I think it's worth holding out a bit before lookin to deal with the hassle of gettting a refund for it. Seems like it's gonna be a pretty robust package. I got into the meat of the game where the training wheels came off and it looks to be good fun.... Urgh... lol.
5 years 172 days ago
+4
smartallec
Getting close to that yo if it ain't up by tomorrow I'm getting my money back this is absurd 
5 years 172 days ago
+4
What the hell is this??? Um maybe an update on what's going on Neocore? I'm in Australia on ps4 and got like 30mins on the game and now it just won't connect. You make hundreds and thousands from the community all purchasing this game and it's been out for long enough tto have sorted any potential bugs and we sure as he'll shouldn't getting server crashes. The lack of communication is just unfair, leaving us in the dark like this is very unprofessional.
5 years 172 days ago
+4
Zigehngehst
Speaking for myself I’m not salty, I know enough about coding too know I couldn’t do what they do, and I appreciate it, I love these games. But I would appreciate, well I’d appreciate them letting us know they had a little Robles. Before I came on here I reset my licenses that didn’t work so I erased the game and redownloaded it to no avail. They should take all the time they need but am I wrong for a little forwarding? So instead of rebooting my game and my PlayStation they say, here or Facebook  there is a problem,  and then tell me that it will be up running by June ##. I don’t mean to be difficult but damn!! 


This happened at the wrong time for my character...



Love the game let us know please,.


Thank you 


5 years 173 days ago
+3
Same.
5 years 173 days ago
+3
Same.
5 years 173 days ago
+3
Posted by Mikeman 5 years 173 days ago
Same thing bought it today.
I feel ur pain man I really and seriously hope they read are comments we are after all the reason they even make
5 years 173 days ago
+3
JaySerrano
Yeah, real bummer. If they game gets to running smoothly, and you’re a fan ARPGs, I think you’ll enjoy the game.
5 years 173 days ago
+3
We haven't been able to play since yesterday afternoon.  Everything was fine, got off to buy the season pass before the sale went off, and bam! Couldn't log in.  This thoroughly sucks.


5 years 173 days ago
+3
Still getting the same error when trying to connect.
5 years 173 days ago
+3
my server says it's down I just bought the game not cool hopefully I can play before I decide a refund.. been waiting 24hrs already what's going on.
5 years 173 days ago
+3
I'm also still getting the something went wrong while connecting to the neocore servers error.  It's been down since I got off of work yesterday was seriously hoping that this would be resolved by now. 
5 years 173 days ago
+3
Posted by Marcopolocs 5 years 173 days ago
Thanks for all the feedback, we are on it but as we do not know how long it will take to resolve the issue we would like to ask your patience.
Look, I am not a hater... actually really like this game on pc and bought it on ps4 couple days ago

Seeing the server down like this for so long, gives me the impression that the company does not care too much for it.


I know you guys are working on it, but it is actually unaceptable to see such a thing happen for so long, with no communication about it.... 

5 years 172 days ago
+3
It could be the greatest game of all time, but I wouldn't know because I can't play it. Just bought it and installed it last night I got it to start this morning, but when I came home from work it wouldn't work. It's ridiculous that I have to log on to some crappy server that obviously has a lot of problems just to play single player. I don't understand why, but maybe a class action lawsuit would stop game companies from putting such a ridiculous feature in. 
5 years 172 days ago
+3
I'm having the same trouble. No word of when the problems are going to fixed is unacceptable. We as gamers pay to play games that work not be fobbed off with the generic response of we are aware there are problems and we are working to fix them. All Neocore are doing is being patronising and causing more unrest. All we want is deadline of when can expect to be able to play again on there servers. That's really not so much to ask, is it?
5 years 172 days ago
+3

You’d think that after close to 48hrs they’d at least make an announcement. I enjoy the game, I really do but, maybe I’m spoiled by other games, I’m used to hearing there is a problem and given an eta on when it should be fixed. Half the time they never make it but at least they’re communicating. Fingers crossed it won’t last till day 3. 



I’ve checked social media and here but can’t find any word from the powers that be...

This comment was edited 5 years 172 days ago by BellicoseBenito
5 years 173 days ago
+2
I have the same problem. T^T Haven’t been able to play all day.
5 years 173 days ago
+2
Sql server agent is down... LoL
5 years 173 days ago
+2
Same here... just bought the game on ps4... and i am really pissed
5 years 173 days ago
+2
Blavatsky
Same.
5 years 173 days ago
+2
Same for me As well I posted a thread about this , bc I believe this is, ridiculious I just bout the imperial edition today and downloaded everything i,needed to only to see the error neosevers cannot connect if this is just a,maintenance server down thing np but I've been reading past post from a freaking year ago discussing the same issue so to me this is ridiculous and to be,honest I want my money back how can this game be aloud to be sold on the ps4 market place when it doesn't even freaking work ,I'm very pissed as I just spent 31 Damn dollars on a defected game neocore y'all need to fix this Shit asap or stop selling this on the marketplace to save others from buying a non working game
5 years 173 days ago
+2
JaySerrano
Uhm.. it sucks but still cool game... If you want to be really pissed see difference between PC and PS4.....
5 years 173 days ago
+2
They could be cool and give me a job monitoring the environment
5 years 173 days ago
+2
Warpfirepurge
They could be really cool and get the game to run/play more reliably on consoles too.
5 years 173 days ago
+2
Posted by Mikeman 5 years 173 days ago
Maybe a offline mode....I know crazy talk.
To be honest that's what I thought this game was lol
5 years 173 days ago
+2
Mikeman
That would be godly! Also heretical!


For the Emperor!

5 years 173 days ago
+2
JaySerrano
Agreed. I have managed to play a bit of the game before the servers went down and I really like it so far. If this is a maintenance thing a warning would have been nice to have in the news feed. (Where you select what character you want to play)
5 years 173 days ago
+2
Posted by Zigehngehst 5 years 173 days ago
Yeah, real bummer. If they game gets to running smoothly, and you’re a fan ARPGs, I think you’ll enjoy the game.
O yes I have played a,few and do enjoy them so Ima give this game a week to fix,itself before calling Sony bc 31 bucks thrown away is gas money for a week in a half at least
5 years 173 days ago
+2
Marcopolocs
Thank you, hope it gets resolved soon! 
5 years 173 days ago
+2
Well this is not cool I convinced some friends to buy this in other countries and they still cant log on after this ps4 update this is ridiculous thier is no need to constantly be online with this type of game many things yes need to be fixed but now most ppl I was a gonna play with uninstalled the game most likely any thing having to do with warhammer franchise I'm no longer gonna purchase.