An alpha isn't a complete game? who knew

No shit it's not a finished game. What do you think alpha means?

Yeah it's both pointless and unethical to review an alpha game.

I don't think they could have been any clearer that this is an alpha test. It's even called the founding when you purchase it. Good luck with the refund but I really feel you need to take some care on what your are purchasing. I don't think it's fair to even consider writing a review for something that's no where near release yet? - We are here to test features.

i'd email the team directly rather than using a forum post - and see what they can post. 

Yes I dun read.

"I would just like to get my money back as it is not a complete game yet" - Gave me the impression that was the justification for wanting a refund but i'm guessing that you meant that as the game wasn't completed then a refund was reasonable.

I'm not trying to white knight here but giving an ultimatum of negative reviews unless you  get a refund - for an incredibly early testing phase is just not a good way to win people over :D good luck with your request.