Lost crusades loot and progress, playstation.

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I have written Email to Your playstation support few days ago, any Respond. Ive lost two rewards after completing crusades. Second one hurts the most, my first hardcore try. Ive spend many hours on that, and ive finished it with all the Keys and all the info fragments. Game crashed during me opening the chests, i dont even open all the chests. When i Log back in game told me that crusade is finished, but i lost all of my rewards, also game dont succeed that crusade in my seasonal progress - there are points for completing hardcore crusade, and for completing crusade with all Keys and Intels. God damn, can anybody help me?

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Lost crusades loot and progress, playstation.
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