Now I cannot playmultiplayer with my friends. It shows me in there lobby but it will not start a game, and on my screen, I am alone. Please fux

I also cannot play multiplayer. It keeps showing me alone on my bridge, but on other people's screens I joined there lobby. They can't ready a game up because I cannot vote, and on my end, I am still solo. If I load up a game, I freeze on the mission card. I can't leave the mission breifing unless I close down the application. But my friends load into the game... Please fix or refund me my money for buying this. I am beyond upset with my purchases