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- Problems with activatioN? look here.
Problems with activatioN? look here.
Warhammer 40K Support AreaHello guys,
We are aware that some of (hotmail / web.de / gmx.de users) you are waiting since quite a long time to receive verification email
We would like to ensure you that we are on the case and working to manually solve the issue. Please note that some email providers take a lot longer than usual to deliver the mail, and that the system may throttle down a bit to ensure safety when there are numerous requests for keys.
If you do not receive the verification mail and you are unable to activate your account (Be sure to check your spam folder!), please send an email to [email protected] and we'll help you right away.
Also, to ensure you to receive our emails, please add [email protected] to your address book. This might help.
Thanks for your patience,
Neocore Staff
-
UPDATE FOR HOTMAIL (and probably other) USERS:
Go to your e-mail client,
Options > Safe Senders > Add "Neocoregames.com" to the whitelist > Save
This might help.
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We are sending the keys, emails manually.
Be sure to add "Neocoregames.com" to the whitelist.
I hope that you will get your keys soon!
With the help of the Astronomican the keys are on the way to their owners, however warp storms try to prevent our plan to deliver them.
I look forward to testing this game and (for sure ) singing its praises :D
Want to say thank you for the support.
Account verification was the problem. Solved by mailing at [email protected],
direct answer just a minute later and account was free.
Purchase in between seconds and received the steam-code, now downloading...nice.
Good luck with the project.
Hope for a good and solid community.
Cheers
Dharchaon
Hotmail user, safe sender list updated, still no luck.
Thanks a bunch, good luck with the rest of the project! :)
I have sent you my 3 email for the key. Now you have a Screenshot from the received the confirmation from Paypal and Xsolla.
And i have Write you my Name an the Order ID from Xsolla. I hope you can send me now the Key. I wait over 2 Days.
Really happy to see updates so soon :) its been about 5 hours for me since I purchased and am still waiting how ever , any ETA on when I may get it?
Really happy to see updates so soon :) its been about 5 hours for me since I purchased and am still waiting how ever , any ETA on when I may get it?
... Intereseting, cause there isn't any mail from you side, with the mail address that you used for purchase.
Checked it, also I mailed the key manually.
SORRY, it ended up in the Junk Folder, shame on me, I tell every people to check it first, and then I'm the one who skip this step...
I did just register using my less used Gmail, but still, figured its worth mentioning.
Hotmail user, safe sender list updated, still no luck.
I dropped a mail regarding the key and I appear to be one of the souls lost in the warp at this time(Hotmail). Looking forward to the email and resolution. Thanks!
Same Here Bought the game at 11 O'clock, And key is not Here .. Email 2 Support is Out :D
<- Gmx User
I'm using hotmail. Glad you guys created this page to get on top of it asap, looking forward to working through the kinks on this game with the team.
Cheers
I'm using hotmail. Glad you guys created this page to get on top of it asap, looking forward to working through the kinks on this game with the team.
Cheers
Hi there, still waiting for the key for the game..
Best regards Mattias
Praises have been heard, bunch of keys are waiting to exit from the warp and find their hosts.
Sorry for the inconvenience and thanks for your patience!
I have emailed the Support email address with my Order ID.
I have emailed support about not receiving my steam key and have yet to hear a boo from them
got another missing key for yous, super keen to start playing.
Hi
Same problem, i have buy the game Before yesterday and I still have not received my key.
Even if I put you in the list of emails allowed.
the ID of the Xsolla transaction is the : 253501181
thank for our help !
Hi
Same problem, i have buy the game Before yesterday and I still have not received my key.
Even if I put you in the list of emails allowed.
the ID of the Xsolla transaction is the : 253501181
thank for our help !
Is there still the problem with receiving the key if someone is using web.de?
I bought the THRONE AGENT PACK and received the confirmation from Paypal and Xsolla but no activation-key.
Thanks a bunch, good luck with the rest of the project! :)
Yeah, bought the game yesterday too and didnt get a key.... but I have faith in the Emperors Little helpers :D
GMX user here
GMX user here
I have emailed the Support email address with my Order ID.
Thank's for the quick response.
I understand it's only an alpha but maybe it was a bad idea to launch "The Founding" a Friday afternoon.
( I've sent an email to [email protected]. he asks me my reference ID.. waiting for answer now )
Have faith brothers! I like many other hotmail users failed to receive a Steam activation code after purchase, so I e-mailed [email protected] and received a reply with my code after just 25 minutes. Thank you.
Bought the game a hour ago, still not key.
Set this current order state as My default.