just would like to point out that the issue is at the moment not relevant for me anymore since I'm focussing on the assassin atm.
However, when the new season comes up I might play around a bit more with both seasonal and non-seasonal characters.

It's not something that's impeding me in any way so it's not pressing.
However if you need more testing, vids etc... let me know and I'll see what I can do.

Cheers.

I've never gotten this support ever before. To see you are still so actively supporting the community and the game is wonderful. It's a rare sight and you have my sincere and deepest thanks!! 

I didn't get the notifications anymore and i can confirm that the touchpad functions again when receiving clues. 

Please give a word of thanks to you colleagues as well, i know how nice it can be when hard works gets appreciated. 

I wish you all the best! 

just to inform you, I'm playing seasonal and switched characters a couple of times.

The clues spammed only once, when I switched to an alternate character within seasonal. But after that I've not noticed it anymore.

No problem, I'm happy to help you guys out.
I've said it before but you guys are doing an amazing job in your continues efforts in supporting the game and this community!

Cheers 

1: 11 days ago, the game bluescreened while playing online in a party

2: after bluescreen, the mail system showed as empty and new clues could no longer be opened with the touch pad, hence this ticket.

3: I don't believe the issue with the new clue notifications when logging in was present at this time.
4: after a while I decided to reinstall the game. I deleted it from the playstation, bought the prophecy pack en redownloaded everything.

5: it was around this time it happened, however I am unsure as what exactly triggered this

6: I played with both crusader and adpept.
I believe this issue first happened after I bought the prophecy pack and redownloaded the game.
I've played with different characters before while getting clues for those characters and never noticed this happening.

Only after I bought the Prophecy pack and redownloaded everything this seemed to happen.

7: after some testing I noticed the following:

a. switching characters does not seem to trigger new clue notifications spamming on getting to the command bridge.

b. using a character and receiving a new clue for that character triggers this when i switch to the assassin or adept.
e.g.: using the crusader, receiving a new clue and switching to assassin or adept seems to trigger this

Using the adept, receiving a new clue and switching to assassin seems to trigger this. (switching to crusader at this point does not seem to trigger this, I'll try to verify later).

I'm unsure if my perception on how this is triggered is correct.
I'll see if I can do a story mission later today and try to re-iterate the process so I can more accurately recount what happens.
I can confirm that starting up the game, playing as adept and switching to assassin or crusader (or the other way around) does not trigger this. If this is coincidence however, I don't know.

Cheers and thanks again for your time.

I made another run to test it and the behaviour I recorded confirms my idea of what might trigger it.

Here's a vid to show what happens https://youtu.be/7_4Ohn7k564

Unfortunately the vid was too long so the beginning is missing.

Sorry for this long post, I'm just trying to be as exhaustive as possible.
The vid might also be long and boring, but it is just to show you the steps I took and the behaviour of the clues.

Here are my observations:

1. Started game, and chose Assassin to start up and enter the command bridge

>> all ok

2. Went to main menu, switched to Adept and entered command bridge

>> all ok

3. Went to main menu, switched to Assassin and entered command bridge

>> all ok

4. Went to main menu, switched to Adept and entered command bridge

>> all ok

So here it does effectively show that just starting up, choosing a character, exiting to main menu and switching characters does not trigger the clue notification flood when entering te command bridge.

Unfortunately this is not in the vid because is was too long. If you want to have a recording of it, I can redo these steps and upload a vid

Here's where it gets interesting though:

1.  So the last step I did was to switch back to the Adept and all was ok.

2. I chose to do a story mission of the Craftworld Aeldari. I did the mission (the vid starts where I pick up the first clue in that mission). 

3. I finish the mission,, talk to the rogue trader and afterwards I receive a new clue

4. I exit to main menu, choose the Assassin and enter the command bridge.
HERE it is when the flooding starts.

It is not in the vid but I switched to Adept afterwards and when entering the command bridge as the adept, I also got the new clue messages.

I have to say this might not be conclusive as a couple of things happened when I was doing the story mission with the adept.

During the mission, the following happened

1. I unlocked a trophy for killing 2.500 enemies with the Kastelan Robot

2. I found a clue

When I finished the mission, the following things happened:

1. I leveled up

2. I unlocked a perk

3. I talked to the rogue trader and got another clue

Conclusion

I strongly suspect that unlocking a clue with one character and switching to another one causes this behaviour.

In my perception, it has always triggered when unlocking a new clue with a character.

Still, the fact that multiple things happened during the mission and after the mission, it might be a combination of several of those things.

This is by all means not impeding in any way.

I do hope my information can help you understand what is happening and find the cause.

Best of luck and let me know if I can be of more help.

Cheers!

It is not impeding in any way, just thought to let you know. 

It seems when I play a character but don't receive clues and then switch to the assassin i don't get the notifications. However, i'm unsure if this is coincidence or if my understanding of how or when this occurs is correct. 

Here's a YouTube bid to show what happens : https://youtu.be/OHAc-6rWg00

You'll notice when i switch from assassin to adapt i get a server disconnection error but that's the first time i've seen this message. Maybe this happened because i was uploading the vid. 

Cheers 

If I can do anything to help, let me know.

Good luck and thanks again for your continued support to this community.

I didn't notice i was stuck with the assassin. I just finished chapter 5 and received the clues for Uther's secret and harbingers of hate. 

However, when i select another character and then return to the assassin, the screen gets flooded with new clue notifications. Pressing the touchpad still shows an empty mailbox screen instead of clues. 

Thx again for your reply, i really appreciate that. I was at a loss for a moment there. Cheers